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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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6,906 Reviews from our TripAdvisor Community

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Showing 5,513: English reviews
Singapore, Singapore
Reviewed 24 December 2016

The only reason this hotel is fine is its location, but when you are in Manhattan, any location is good depend on your purpose or destination. Reception service is poor, we arrived late afternoon and quite long line for check in/out but the counters were mostly unattended. Staffs were not friendly at all, busy talking with each other. Room was...

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Helpful?
Thank TheSusilos
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

We regret that your recent stay with us did not meet or exceed your expectations. Your comments matter to us. We would welcome the chance to discuss them with you in person - to make this right. Please email Jospeh.Giordano@Sheraton.com to set up a quick call. Thanks in advance, and thank you for choosing to stay with us. Warm Regards,...

Montclair, New Jersey
Reviewed 23 December 2016

I travel pretty frequently around the world and I have had one of the most memorable experiences @ the Sheraton New York Times Square Hotel. I have stayed at this hotel many times and this is my first review since my first stay. I will not bore you with every detail in one of my chapters of my life... First!...

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Thank momara85
Reviewed 23 December 2016

My Mum and I stayed in the Sheraton NY Times Square from 17/12 to 21/12. When we arrived at the hotel there was a really nice atmosphere and there was a huge buzz in reception. I was slightly concerned about hearing the noise from our room, but this was not the case. Our room was modern, clean and tidy and...

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Thank BettyCart
Norfolk U.k
Reviewed 23 December 2016

We arrived at JFK on Saturday 10th with our 3 grown up children and were met by our SUV driver who took us to the Sheraton , Times Square. We were an hour early for Check-in but the receptionist apologised that although our children's room was ready , our suite was not and immediately upgraded the room to a superior...

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1Thank iowferry
Cardiff
Reviewed 22 December 2016

Stayed here with the family for our first trip to New York, and picked the hotel because of its location near Times Square and Central Park. From check in to departure, the staff at this hotel were absolutely brilliant - probably the best service I've experienced at any hotel. Everyone from Joy at reception to the guys at the front...

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Thank Alun75
Marlton, New Jersey
Reviewed 22 December 2016

Another magical trip to New York City and another great stay at the Sheraton Times Square. The staff is attentive and they go out of their way to see that all your needs are met. Special kudos to Rinad who went above and beyond in seeing that our room requests were met, Also thank you to Tatyana for taking care...

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Thank JoAnn N
San Antonio, Texas
Reviewed 22 December 2016 via mobile

Stayed here for business and I loved it. It's very hard to find a hotel that will provide you with all you need. The staff went beyond my expectations to fulfill my requests. Thanks to all of you who make this a great place! See you next year.

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Thank Traveltheworldman
Atlanta
Reviewed 22 December 2016 via mobile

I stayed here November and took the family I booked two rooms I am a Starwood gold member and as part of my profile I always request the highest up room possible ,but as we checked in I was given the room keys ,really didn't pay attention and we were on like the fourth floor of 80 floors on top...

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Thank kenuga
A TripAdvisor Member
Level Contributor
5 reviews
3 helpful votes
Reviewed 21 December 2016 via mobile

Perfect location in terms of Times Square and front of house staff friendly.... Mediocre room, although reasonably sized some of the amenities were either broken or temperamental. We told reception staff but nothing got fixed (mini - bar fridge door hanging off, coffee machine intermittent and plug loose on wall) My boyfriend also proposed to me whilst on this trip...

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Thank A TripAdvisor Member
Reviewed 21 December 2016

I don't give a one star review but I think this one truly deserves it. Checked in for a weekend plus 2 days. I have SPG Gold. So was election eligible for a higher floor and/ or corner room. Didn't get offered that. When I asked I got a curt "No". Never got asked if I could use my points...

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Thank Pritam P
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of your recent stay with us. We deeply regret that your stay did not meet or exceed your expectations - especially so, since you are an SPG Gold Member! We would like a chance to make this right. Please email Joseph.Giordano@Sheraton.com to set up a quick call at your convenience, to...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $352 - $752 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#182 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pillows were too soft for us, but bed was perfect. Nice to stay on the quieter 50th floor. Beautiful, spacious lobby, and excellent staff! ”
 of 5 bubbles rosariaa637, 27 Mar 2017 | Read review
“The rooms were a little tight so it was tough to walk around the with no place to put the suitcases except for the floor.”
 of 5 bubbles gretcheno769, 27 Mar 2017 | Read review
“Go for the 50th floor the views are great”
 of 5 bubbles 153louiseb, 27 Mar 2017 | Read review
“Higher floors give perfect views”
 of 5 bubbles daniellS3988PP, 26 Mar 2017 | Read review
“Our room had A LOT of space around the door, such that bright hallway light illuminated the room. In addition the curtains do not close tightly at the edges so if you like a dark room bring duct tape for the door cracks and push pins for the curtains...or a sleep mask!”
 of 5 bubbles 511kenk, 25 Mar 2017 | Read review
5 of 5