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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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6,677 Reviews from our TripAdvisor Community

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Showing 5,303: English reviews
Reviewed 17 October 2016 via mobile

I don't understand the 4 or 5 star reviews on this property. The elevator system of "booking" a car to your floor does not work. Long waits for elevator. Very noisy with construction. No lounge space. Concierges gave us a "handout" of recommended breakfast spots -- some were 2/5 stars on Yelp! Room was clean, but bathroom was so tight...

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Helpful?
Thank Marilee S
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel. We regret that you recent stay did not meet or exceed your expectations (especially elevator system and bathroom size issues). Your comments matter to us, and we would like to make this right. Please email Joseph.Giordano@Sheraton.com to set up a call to discuss...

Boston, Massachusetts
Reviewed 17 October 2016

This Sheraton is conveniently located at a walking distance from Times Square which puts it close to the major attractions in the area. The hotel is relatively very large with about 1,750 rooms and tends to have a high occupancy rate. This all sounds good in a way but here is why I decided, as a SPG platinum member, not...

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Helpful?
Thank Hube60745
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

We are sorry to hear that your recent stay with us did not meet or exceed your expectations. Sounds like issues with noise, staff availability and luggage fees were among issues you faced; we apologize. We would like to make this right. Please email Joseph.Giordano@Sheraton.com to set up a quick call to discuss. Thanks in advance, and thank you for...

Portsmouth, United Kingdom
Reviewed 17 October 2016

Ideally situated for just about everything, museums, Central Park and not forgetting the nightlife on Times Square. Wonderful hotel with very helpful staff, can be a bit noisy at night with groups enjoying the late night wonders. Tube stations quite close, great deli across the road.

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Helpful?
Thank Jim M
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel. We are delighted that you stayed with us! Thank you for your kind words about our staff and our location. Feedback like yours helps us to identify where we might improve. Please come back and see us again soon. You always are welcome...

Carrollton, Texas
Reviewed 16 October 2016 via mobile

This is the most ridiculous hotel in Manhattan. It appears that just about every guest is put in a room on floors 29-50. The hotel has six elevators to service those 22 floors. They only run three of them at a time. We literally waited 12 minutes to get an elevator from our floor (46) to the lobby. Then we...

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Helpful?
Thank Steve T
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

We are sorry to hear that your recent stay with us did not meet or exceed your expectations. Sounds like issues with elevators and staff attitudes; we apologize for letting you down. We would like to make this right. Please email Joseph.Giordano@Sheraton.com to set up a quick call to discuss. Thanks in advance, and thank you for choosing The Sheraton...

Mississauga, Canada
Reviewed 16 October 2016 via mobile

A two night stay during mid-October. We encountered great service by all employees we encountered (from the front desk, housekeeping, and everyone else we talked to). The location of this hotel is excellent. Easy walking distance to Times Square, subways, and dozens of restaurants close by. We also walked to the Intrepid museum (20 minutes walk). The next time we...

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Helpful?
1Thank Traveller-BL
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thanks for your kind words about our staff and location! And thank you for staying with us, and for writing such a lovely review. Please come back and see us soon! Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Worcester, United Kingdom
Reviewed 16 October 2016

This hotel did not disappoint. Spent 3 nights here last week before flyiing over to Vegas for 4 nights. We had a lovely quiet room on the 28th floor. Very quiet and clean with everything we needed. On checking in we were also given free wifi in our room, much appreciated.Our room had two double beds (fine for 4 of...

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Helpful?
1Thank DinoSharan
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for staying with us, and thank you for posting a five-star review! We are honored that you chose to stay with us. Thanks also for your kind words about our staff and location. Please come back on your next trip to NYC; we would love to host you again! Warm Regards, The Sheraton New York Times Square Hotel,...

Kirkcaldy, United Kingdom
Reviewed 16 October 2016

Great location friendly staff arrived last Monday with wife and daughter for 4 days great base Broadway close by we went to see Cats at the Neil Simon theatre 2 mins walk Central Park 5 mins walk,hotel was clean and value for money negative you have to pay for wifi in room bar expensive but that seems to be the...

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Helpful?
Thank Neil C
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Your review made our day - we love it when families enjoy staying with us! Thanks for your kind words about our staff and location. And thank you for staying with us, and for writing such a lovely review. Please come back and see us soon! Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Reviewed 15 October 2016

This hotel is much bigger than it appears from the outside. The hotel is actually very nice. The rooms are nice and I slept like a baby in the bed. The hotel is in a great location and you can walk to everything near Times square.

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Helpful?
1Thank Andre J
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thanks for your kind words about our beds, location and hotel size. And thank you for staying with us, and for writing such a lovely review. Please come back and see us soon! Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Reviewed 15 October 2016 via mobile

When I checked in the man at the desk said I was a Sheraton guest of the day. At first I thought they were kidding me and then he handed me a card and told me all the perks. I felt so special- I was also introduced to the new Director. They were so nice and helpful. I had my...

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Helpful?
1Thank Kim D
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Your review made our day - thank you! Glad to hear you enjoyed being "Guest of the Day." Come back and see us again soon! Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Los Angeles, California
Reviewed 15 October 2016

The Sheraton Hotel located at 7th and 53rd Avenue in NYC is an excellent location for walking to most tourist venues. One can easily walk to the Museum of Modern Art and its gift store, 5th Avenue, the Public Library or across the street to the 810 Deli. It is not exactly on what locals consider Times Square but it's...

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Helpful?
Thank Dessertarian44
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for staying with us, for recommending us, and for writing such a fabulous review. Come back any time; you always are welcome here! Thanks again. Warm Regards, The Sheraton New York Times Square, Guest Relations

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $311 - $702 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1800
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#42 Green Hotel in New York City
#185 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loved it great rooms with a great view”
 of 5 bubbles Jlaugh23, 28 Feb 2017 | Read review
“22nd floor had good views of the city”
 of 5 bubbles _spjeffery, 28 Feb 2017 | Read review
“Higher the better and rooms above the junction of 7th and 53rd offer the best views of Manhattan itself”
 of 5 bubbles BarclayBluebird, 27 Feb 2017 | Read review
“Try to secure a room on the south east corner of the building. Your room will look down at Times Square.”
 of 5 bubbles Greenbags, 27 Feb 2017 | Read review
“cleaner bathrooms please”
 of 5 bubbles akhila512, 26 Feb 2017 | Read review
5 of 5