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Sheraton New York Times Square Hotel

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6,155 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton New York Times Square Hotel
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Showing 4,836: English reviews
London, England, United Kingdom
Level Contributor
86 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 May 2016 via mobile

This hotel clearly is a few years old Location is Perfect Room is a bit on the small side Gym is great but gets very busy Breakfast is ok, could use a bit more variety The lifts take for ever and are very old and wobbly. No major complaints, will probably use in the future again

Helpful?
1 Thank MartinSR
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a four-star review of the Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose our hotel for your recent stay; we love our guests from the UK! We are pleased to hear you enjoyed our "perfect" location. We appreciate your constructive feedback about room size, elevators and breakfast.... More 

Minnesota
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 11 May 2016

We love this hotel. Best location for Broadway Shows, restaurants, and seeing all the high points of Manhattan. Half Block to subway, cabs readily available, rooms nicely appointed, nice lobby restaurant.

Helpful?
1 Thank Pinsey60
Jakarta, Indonesia
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 May 2016 via mobile

The location is really good, walking distance to the center of Times Square, Hard Rock Cafe and Broadway. Room was a bit too small sized, bathroom was also tiny. Well, considering the location, the price is worthed. The lighting in room could be better. Breakfast was good enough in quality. Housekeeping did a good job

Helpful?
Thank singgihsoe
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a four-star review of the Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose our hotel for your recent stay; we love our guests from Indonesia! We are thrilled that you enjoyed our location "within walking distance on Times Square." We appreciate your constructive feedback about room lighting... More 

Baltimore, Maryland
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 May 2016

This hotel is fine for a night. The location is good, but very few hotels in NYC are poorly located. Check in was long for no reason. The elevators are lightening quick. The tv was huge. The bathroom was dated and the wall were thin.

Helpful?
1 Thank BBunney
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a three-star review of the Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose our hotel for your recent stay; we love our guests from Maryland! We are happy to hear that you enjoyed our location and the "huge" tv in your room. We appreciate your constructive feedback... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2016

We got three rooms at the Sheraton for my sisters birthday in Manhattan. I wasn't exactly impressed. Bed was comfortable, bathroom was clean. The radio in the room is very outdated. But to top it all off my sister had an allergic reaction to something and broke out in hives. She was crying a bit, nothing crazy. Three security guards... More 

Helpful?
1 Thank Mitul P
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a one-star review of the Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose our hotel for your recent stay. Your comments concern us; our guests should never be made to feel unwelcome. We would like to discuss the matter with you; please reach out to Our Guest... More 

Leeds, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 May 2016

The hotel has 1 good point, the location. The first room we were allocated was filthy. The second room was bigger and marginally better. The bathroom was tiny with mould and mildew around the tiles and a shower curtain!! The lobby was very 80's, plastic armchairs which had rips and holes in. Would I recommend, or stay there again, definitely... More 

Helpful?
Thank 989Julie
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of the Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose our hotel for your recent stay; we love our guests from the UK! Your comments concern us; we regret that the failed to meet or exceed your expectations during your recent stay. We would like... More 

Athens
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 May 2016

It is perfectly located in the heart of the city! Most of the Midtown’s points of interest are approachable by foot, while a subway station with 3 of the most popular lines (E, B, D) is at the hotel’s doorstep! We have offered free wifi in the room which was well appreciated. Music outside the hotel’s entrance was a very... More 

Helpful?
Thank Chris P
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a two-star review of the Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose our hotel for your recent stay; we love our guests from Greece! We are pleased that you enjoyed our hotel's location. Your comments about our "unfriendly staff" and luggage storage fees concern us. We... More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 May 2016 via mobile

After reading some reviews I had started to dread arriving here. Stories of "constant queues" at the Reception after 12 hours of travel isn't what I wanted! When we arrived...nothing. Seen to straight away (Tiffany I think) who explained everything to us (including if you remove anything except the complementary water from the fridge you will be charged which saved... More 

Helpful?
1 Thank stoofdawg
Level Contributor
3 reviews
Reviewed 11 May 2016

unhelpful, unplesant and very slow staff at reception. Check -in 4 people more than 30min. My room had very dirty bathroom (everywhere hair from previous guest). The hotel has very good location and staff at concierge was very nice.

Helpful?
Thank Hana M
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for talking time to post a review of our hotel on TripAdvisor. We appreciate your constructive feedback about our reception and housekeeping staff. Please accept our apology that your recent stay with us did not meet or exceed your expectations. Your comments concern us; we would welcome the chance to discuss your stay with us in person, to... More 

chelmsford
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 May 2016

Having stayed for a week here I was extremely disappointed with the hotel. The room was dusty and not that clean. Size wise was fine for two people and the toilet broke halfway through the week...this was mended fairly promptly though which was good. It is obviously a big hotel with 1000's of guests but the customer service was pretty... More 

Helpful?
1 Thank jontyChelmsford
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of the Sheraton New York Times Square Hotel on TripAdvisor. We are honored that you chose our hotel for your recent stay; we love our guests from the UK! Your comments matter to us; we are distressed to learn about your recent experience with us, and we would like to discuss... More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $255 - $830 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#41 Green Hotel in New York City
#184 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They a Starbucks in the lobby.”
 of 5 bubbles pedros710, 2 Dec 2016 | Read review
“The best rooms are of course, those that offer a view. You can request those. And they are located on higher floors, very quiet and comfy!”
 of 5 bubbles 915elanab, 2 Dec 2016 | Read review
“you will only sleep in your room. this is NYC”
 of 5 bubbles robertbY5389OU, 28 Nov 2016 | Read review
“higher floors are quieter. electronic shade to shut out light in handicapped room.”
 of 5 bubbles KPsKid, 27 Nov 2016 | Read review
“Request rooms in higher floors”
 of 5 bubbles elmasry17, 24 Nov 2016 | Read review
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