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Sheraton New York Times Square Hotel

8,643 reviews
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Traveller (1617)
Room & Suite (717)
Dining (41)
Overview
  • Excellent32%
  • Very good40%
  • Average18%
  • Poor6%
  • Terrible4%
Travellers talk about
“the club lounge”(298 reviews)
“central park”(926 reviews)
“times square”(1,462 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Sheraton New York Times Square Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Feb 6Feb 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (8,643)Write a Review
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Traveller rating
2,398
2,519
1,291
500
362
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2,398
2,519
1,291
500
362
Show reviews that mention
All reviewsthe club loungecentral parktimes squaregreat locationnew yorkbusy hotelstarbucks coffeelarge hotelfew blocksbroadway showsrockefeller centersubway stationhigher floorbig applestreet noiseelevatorlobby
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981 - 985 of 7,070 reviews
Reviewed 21 June 2017 via mobile

This hotel is very nice, well kept and in a great location near Times Square. The hotel staff were friendly and polite. The rooms and beds were smaller than expected. At the time of booking the beds were described as double beds however they appear...More

Thank Nrosay
Reviewed 21 June 2017

I would like to express a heartfelt thank you for the service and care I received from Raveena at the Sheraton at Times Square from June 19-21. I am a traveling consultant and I have stayed at many SPG properties; but the service I received...More

1  Thank Kerrick W
Response from Katherine H, Guest Relations Manager at Sheraton New York Times Square HotelResponded 22 June 2017

Thank you for your wonderful review. We're thrilled that you experienced such outstanding service from Raveena. We will be sure to share your kind words. We hope to welcome you back soon!

Reviewed 21 June 2017

Rooms were kind of cramped, elevators are kind of strange (you have to select floor before getting on then it told you which elevator to take. There are no floor buttons in elevator. They are very slow at times). They wanted to charge me $26...More

Thank Howard M
Response from Katherine H, Guest Relations Manager at Sheraton New York Times Square HotelResponded 22 June 2017

While we're thrilled that you loved our location, we're sorry to hear that not every aspect of your stay met your expectations. Thank you for providing us with your valuable feedback. We hope to have the chance in the future to not only meet but...More

Reviewed 21 June 2017

Very comfortable. Glad it was only for one as I think it would have been a bit "squeeze" for two. The shower power was so strong that I needed to,point it towards the wall or it flowed on to the floor

Review collected in partnership with this hotel
Thank Joan G
Reviewed 21 June 2017

Although we had some minor issues the hotel is really nice and there were two staff members that really made our stay truly good. The first is the Reception Manager Mike Shaofan Wu and the second a Housekeeper Lucrecie Gorup. Perhaps not spelled right but...More

Review collected in partnership with this hotel
Thank Shahnaz P
Response from Katherine H, Guest Relations Manager at Sheraton New York Times Square HotelResponded 22 June 2017

Thank you for filling us in about your stay! While we're sorry to hear that you had a couple issues during your stay, we're happy that our team's service outshone that. We truly hope to have the opportunity to provide you with a seamless stay...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$177 - US$494 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Green Hotel in New York City
#106 Family Hotel in New York City
#191 Luxury Hotel in New York City
#197 Romantic Hotel in New York City
#219 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$177 - US$494 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Green Hotel in New York City
#106 Family Hotel in New York City
#191 Luxury Hotel in New York City
#197 Romantic Hotel in New York City
#219 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1617)
Room & Suite (717)
Dining (41)
Hotel & Grounds (959)
Bathroom (155)
Business Centre & Event Rooms (12)
Family and Play Areas (5)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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56jenny
14 January 2018|
AnswerShow all 2 answers
Response from Sharon M | Reviewed this property |
Very convenient to all venues. Bus stop and trolley stop at corner. We travelled on a bus which had to pick up other patrons from the airport. Would much rather had taken a taxi or private car. Sheraton was great. Not sure... More
0
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Kate A
14 January 2018|
AnswerShow all 3 answers
Response from Salman M | Reviewed this property |
Kindly check with the hotel directly as I have not utilized the service or concerned while booked and staying. Thank you
0
Votes
Sadiel9
10 January 2018|
AnswerShow all 3 answers
Response from JordieRFS | Reviewed this property |
I didn't see one in the room but I did call HOUSEKEEPING & they sent someone up with an Iron & ironing board!! Yes, there are very nice toiletries! If you need more....just ask! They are there to please!
1
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Room Tips
"Special elevator system makes it safer to go to your room!"
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"rooms are nice and rehabbed. bathrooms have not been"
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"How about some regular as well as decaf?"
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"If you need accessibility, avoid the hotel"
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