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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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6,863 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton New York Times Square Hotel
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Showing 5,474: English reviews
Boston, Massachusetts
Reviewed 1 September 2016

So if you want to visit New York and you want to be near Times Square, Broadway, and Central Park, this is a great place to stay. Rooms are clean, nicely appointed, quiet and they have room darkening shades so when you're sleeping, the room is nice and dark. Terrific staff to answer questions and help, a nice fitness center,...

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Thank 455beantown
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel. We are honored that you chose to stay with us. Thanks also for your kind words about our location, staff and rooms; thanks also for your constructive feedback about breakfast prices. Please come back and see us again soon. You always are welcome...

Reviewed 31 August 2016 via mobile

One of those places they overpack with guests and forget about making it a nice and pleasant stay for the customers. The gym is packed, the breakfast is packed, the lift is packed (you can wait for even 10 min to find space) and the staff is not nice at all. I would not recommend this place for anyone. The...

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Thank Leonardo K
London, United Kingdom
Reviewed 31 August 2016

We stayed here for 6 nights for my other half's 50th. We were on the 18th floor, front facing so we had a fantastic view. The chambermaids were lovely especially Mary, bless her. Everyone employed in the hotel that we came into contact with, was just so helpful. My other half's cousins lives in NY so we meet up with...

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Thank Patricia F
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

First off, Happy Birthday to your "other half!" Thank you for taking time to write a review of The Sheraton New York Times Square Hotel. We are honored that you chose to stay with us. Thanks also for your kind words about our location and staff and convenience for travel. Please do come back and see us again soon! You...

Colon, Michigan
Reviewed 31 August 2016

Stayed in this hotel for a girls weekend. The location is perfect. We had taken the greyhound into the city from Atlantic city and the hotel was less than a mile from the port authority terminal. We walked to most places and then used Uber to go to the 911 Tribute Center. The rooms with double beds are very small...

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Thank 22edsonn
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel. We are honored that you chose to stay with us. Thanks also for your kind words about our location and staff; thanks also for your constructive feedback about room and bed sizes, too. Please come back and see us again soon. You always...

Reviewed 31 August 2016

We recently stayed at the Sheraton whilst holidaying in New York. Being a large hotel the reception is always busy and the check-in queue can sometimes be very long. The room are ok although they are a little bit on the small side. Our room was always neat and tidy with nothing really to complain about. My biggest gripe is...

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Thank Basspro-Namibia
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel. We are honored that you chose to stay with us. Thanks also for your kind words about our location and cleaniness; thanks also for your constructive feedback about room size, check-in lines and Wi-Fi fees. Feedback like yors helps us know where we...

Tustin, California
Reviewed 29 August 2016

I got in early morning at 7 AM and had requested a early check-in but was told that the room will not be available till 3 PM. Left the luggage with the bell desk and went on a city tour on the hop on buses. The location is awesome. The rooms are a little tired. The club level breakfast area...

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Helpful?
Thank Rakesh A
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel. We are honored that you chose to stay with us. Thanks also for your kind words about our location; thanks also for your constructive feedback about room decor and check-in issues. Feedback from trusted guests like you helps show us where we can...

Plymouth, England, United Kingdom
Reviewed 29 August 2016

The Sheraton is a typical large hotel chain the room was clean and well equipped. We stayed for four nights but room only serviced once had to ask for new coffee etc but staff very friendly. The door staff were particularly helpful worth speaking to a day or two in avance to book an airport transfer. For info of management...

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1Thank Martin B
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel. We are honored that you chose to stay with us. Thanks also for your kind words about our location, staff and cleanliness; thanks also for your constructive feedback about how we could improve check-in and gym fees. Our gym is actually run by...

Colombo, Sri Lanka
Reviewed 29 August 2016

An excellent New York stay after a long time. This hotel, could by far be the best New York hotel we have stayed in. The wheelchair accessible room was very spacious with a spacious and accessible bathroom. Within walking distance to Times Square and many other attractions. There is a Starbucks in the lobby with a very friendly guy serving...

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1Thank BoundlessDiscov
Jeddah, Saudi Arabia
Reviewed 28 August 2016 via mobile

Reception at check in time was very crowded. We waited so long till someone came outside and took our luggage and car although we are platinum members. The guy at reception was rude and careless when I was asking for valet parking. After we checked in I went to concierge office asking about a certain tour company to book us...

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1Thank HindMal
Western NY
Reviewed 28 August 2016

Upon walking into lobby, the fire alarm started to go off. No one seemed very concerned about it. We waited in line and checked in with the alarm blaring. The alarm was shut off and every it was just figured it was a false alarm. We checked our bags with bell hops as room wasn't ready. My husband used the...

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Thank DVCOKW

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: $357 - $754 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#183 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Know what kind of view you and how many people are coming in advance.”
 of 5 bubbles 902theb, 21 Mar 2017 | Read review
“Make sure you don't get room 744”
 of 5 bubbles , 20 Mar 2017 | Read review
“higher floors have better views”
 of 5 bubbles joestarrs, 20 Mar 2017 | Read review
“Club lounge is great if you are platinum or on that floor. Get a room away from the elevators since they are noisy and people will probably congregate out there swearing when they have to wait forever for it to arrive.”
 of 5 bubbles drm237, 20 Mar 2017 | Read review
“Do not touch and move products drawer and fridge since you will be charged automatically if you move products. There are Starbucks coffee making kit in the room.”
 of 5 bubbles , 20 Mar 2017 | Read review
5 of 5