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The Surrey

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1,736 Reviews from our TripAdvisor Community

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Showing 1,592: English reviews
Toronto
Reviewed 13 October 2014

My husband and I stayed at The Surrey with our daughter - we are frequent travellers to NYC and wanted to stay near Central Park for a short 4-day getaway. Location: Amazing location if you want to be away from the bustle of Times Square but still close enough to Central Park, shopping, restaurants. If you like to walk everywhere,...

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Helpful?
2Thank TO_Traveller_771
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the excellent feedback and for taking the time to provide a detailed yet thoughtful review of your accommodations, service encounters and overall experience with us. We are delighted you had a fantastic stay and we look forward to welcoming you back to our home. I am delighted that we exceeded your expectations from the spacious...

London, United Kingdom
Reviewed 12 October 2014

First tine to The Surrey, very friendly warm atmosphere, great rooms..location close to Central Park, about 20 in walk to Plaza Hotel at entrance of Central Park.. You are made to feel welcome the moment you arrive. Ideal for a 3,4 day break. Great bar, and Jazz trio on Friday night excellent.

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Helpful?
1Thank Roy C
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for "Amazing" reference which we work so diligently to her our guests say. We are thrilled your time spent with us went flawlessly and we hope to be able to curate another great stay for you in the near future. While we pride ourselves in being good at what we do it is feedback such as...

Guatemala City, Guatemala
Reviewed 9 October 2014

During the years I have stayed at the Surrey several times. Have had good experiences when I have stayed in the past. Cafe Boulud, and Bar Pleides have excelent food and drinks. The hotel overall is, in my opinion, a reasonable ,although expensive, option when visiting NY. When I visit NY again, The Surrey will be high on my list....

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1Thank Mr. Alan B
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for your candid feedback on the Surrey and why you are loyal to us when you stay in Manhattan. We pride ourselves on providing our guests personalized, gracious and warm service delivery and I am so pleased that our entire team went out of their way to contribute to a perfect experience each time you stay...

Dubai, United Arab Emirates
Reviewed 9 October 2014

Having spent 3 glorious nights at The Surrey, this boutique hotel is the home to the friendliest staff, from the reception to the room attendants. The doormen, Brian Locky and Greg were outstanding and everyone goes out of their way to be helpful, and friendly, and go the extra mile. Dined every day for breakfast in Cafe Boulud, and definitely...

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Helpful?
1Thank Jacqueline C
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for staying with us and sharing with everyone your thoughts on your second home. We are sad to see you go but we look forward to having back soon. We appreciate the feedback on two outstanding associates Greg and Brian that are always able to provide the exemplary service our guests have come to expect. We...

Tacoma, Washington
Reviewed 7 October 2014

My wife and I stayed at The Surrey for three nights in October. For the money, it is the best four star New York hotel. Wonderful spacious room and bath, immaculate in every detail, attentive and friendly staff, excellent restaurant, a block to Central Park and it is literally half the cost of the Fairmont or other upper end hotels.

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1Thank Bruce S
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for your feedback and recommendation of the Surrey Hotel. I am happy that you were able to find comfort in our unique yet sophisticated elegance we feel so proud to call our home. We strive to provide a unique yet privately New York experience to all our guests and we could not be happier with the...

New York
Reviewed 7 October 2014

Our family of four stayed at the Surrey for four nights, an amazing hotel in a great location. Staff is very attentive and extremely pleasurable. I plan to come to the Surrey again in my next visit to NYC.

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Helpful?
1Thank Leeor C
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the excellent review. We could not have asked for a better description of our hotel and associates. Our goal is to provide everyone with the best options, services and quality guest experience, so it makes us really happy when our guests say we are the best at what we do. We look forward to your...

Enterprise, Alabama
Reviewed 6 October 2014

Both my mother and father were confined to Lenox Hill Hospital due to an emergency. The Surrey Hotel is nearby so I checked for availability which they had. They immediately gave me a room which we had to extend several times due to the longer than expected Hospital stay of my parents. I will always appreciate their kindness and attention....

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4Thank FrequentTraveller090
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the feedback on your recent trip to NY and stay with us at the Surrey. While the circumstances that brought you to our discovery may have been through a difficult time, I am happy to know that our associates were accommodating and tried to make the time with us as easy and possible. We hope...

Reviewed 5 October 2014 via mobile

My husband and I just came back from a wonderful wknd at this hotel. When we arrived we both noticed how all the bellmen were a gentleman, professional and courteous. We arrived around noon and our room was pleasantly ready. Room 1512 was nice and bright, spacious, clean, inviting and elegant. The fitness room is amazing. State of the art...

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Thank Heidi R
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, It is fantastic to hear that The Surrey was your hotel of choice for your trip. You have a keen eye for design and décor, and it is delightful to know that you appreciated the sophisticated style for which our hotel is known. As you noted, the door staff on arrival makes it an essential part of any...

London, United Kingdom
Reviewed 5 October 2014

A wonderful hotel in the perfect location. Fabulous service, super helpful staff, fabulous food, very comfortable room and bed. Will definitely return. Almost a holiday in and of itself. A real oasis in the midst of bustling Manhattan!

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Helpful?
1Thank Helen F
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. It sounds as though you truly enjoyed the accommodations and décor, which we are delighted to hear. Café Boulud certainly aims to please and our staff have consistently received accolades for their hard work and we are thrilled that you enjoyed staying with us. On your return...

Derby, United Kingdom
Reviewed 5 October 2014

My partner and I stayed at The Surrey to celebrate our engagement. We popped in the day before to advise that we would be dropping our bags off around 9am the following day and they advised this would be OK and we would be able to check in later. Upon arriving the next day we were greeted by Brain &...

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Helpful?
2Thank KieranKast
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your gracious feedback from your recent stay at The Surrey. We are thrilled that you enjoyed our idyllic Upper East Side location with close proximity to Central Park and famed Madison Avenue shopping and that our spacious accommodations exceeded your expectations. We pride ourselves on the personalized and intuitive service provided by our team...

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Region: United States > New York > New York City > Upper East Side
Price Range: $482 - $1,359 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 190
Reservation Options:
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#12 Spa Hotel in New York City
#12 Romantic Hotel in New York City
#18 Green Hotel in New York City
#27 Family Hotel in New York City
#43 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey staff and other travellers.
11 questions
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Questions? Get answers from The Surrey staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All are good.”
 of 5 bubbles HelenF803, 3 Dec 2016 | Read review
“Rooms are excellent and food is too”
 of 5 bubbles Trip718, 18 Nov 2016 | Read review
“NYC is loud so do reserve on a higher floor especially if you like sleep with your windows open. It's quieter and the air is fresher!”
 of 5 bubbles MartaL1970, 14 Nov 2016 | Read review
“Higher floors - paying a bit more for a Grand Deluxe is really worth it.”
 of 5 bubbles Pelefant, 5 Nov 2016 | Read review
“higher floors give a partial view of Central park and are away from the street so are quieter.”
 of 5 bubbles Jerry258, 2 Nov 2016 | Read review
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