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The Surrey

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The Surrey
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1,792 Reviews from our TripAdvisor Community

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Showing 1,646: English reviews
New York
Reviewed 9 November 2014

We have stayed at The Surrey since they opened and have had on and off complaints about they way it was a run. Well!! They have worked out the kinks and this is top of the line in every way! It's also very relaxing to be on the upper east side and have this level of service in a lovely...

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Helpful?
2Thank mrmrsthayerb
pridguard60763, Manager at The Surrey, responded to this review

Dear Guests, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

San Francisco, California
Reviewed 7 November 2014

Their attention to detail, responsiveness and professionalism are exceptional. On behalf of the members of my team, I would like to thank you and your employees for the outstanding services you have provided to us while we were in New York. Your staff’s commitment to service, enthusiasm combined with a great knowledge of the city is impressive, from the subway,...

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3Thank Rick R
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for your most recent review you have shared about your recent Surrey stay. It sounds as though you enjoyed the accommodations and atmosphere at The Surrey, along with exceptional service by our doormen most notably one of our super stars Rocky. It is our hope that every facet of our hotel consistently exceeds expectations and sets...

San Francisco, California
Reviewed 6 November 2014

I stayed at the Surrey with my 5-year-old son in October. I take him to NYC every year and thought we would stay on the UES instead of midtown like usual. The location was nice and quiet. However, the service was not good. On the day we arrived, we were initially placed in a room on the 4th floor. It...

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Helpful?
Thank Penelope S
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you very much for taking the time to provide us your feedback. In reviewing your comments I saw that there were many challenges and it truly upsets me when we fail to exceed our guest’s expectations. At the Surrey we strive to have the finest in guest services, food and beverage and accommodations. Therefore the quality of...

Miami, Florida
Reviewed 6 November 2014

The Surrey is a wonderful hotel, pricey but worth it. Pity New York City is plain noisy. Property owners have to seriously consider sound proof windows. I was upgraded to an awesome suite with an amazing bathroom and a dream view; but 6 in the morning the garbage truck on Madison wakes you up to what you think is heavy...

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Thank Boris H
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. It sounds as though you truly enjoyed the accommodations and décor, which we are delighted to hear. Café Boulud certainly aims to please all patrons and guests, and we are thrilled that you enjoyed a variety of meals while staying with us. Please know that we strive...

Lausanne
Reviewed 6 November 2014

There is not much more more that can you ask from NYC hotel: right in Upper East Side, next to 5th Avenue and Central Park, beautiful and comfortable rooms, impeccable service, helpful staff. Do not miss a garden roof! Late sleeper warning: it is quite noisy (and we've been on 14th floor!) - maybe an investment in better sound isolation...

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1Thank drazen_tomac
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, We are delighted that our idyllic Upper East Side with close proximity to Central Park and famed Madison Avenue shopping was convenient and exciting for you. Our associates work very hard to ensure an enjoyable and memorable stay for our guests and I am so pleased that we made a positive impression on your stay. We look forward...

New York
Reviewed 4 November 2014

I stayed at the Surrey many times and am never dissapointed. As usual the front desk makes you feel so comfortable, Paeblo the doorman is so sweet and takes such good care of you. The location is beautiful shopping wonderful

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Thank ANGELIC7
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, We pride ourselves on providing our guests with personalized, intuitive and genuine service delivery and I am so pleased to learn that our entire team was successful in achieving this with you. Most notably, Pablo , our excellent Doorman. We look forward to having you in our home again and thank you for taking the time share your...

Leamington Spa, United Kingdom
Reviewed 2 November 2014

The Surrey is a first class hotel - situated just a block from Central Park and 5th Avenue. Rooms are plush and comfortable, bathroom fittings and beds terrific. So what's the problem? The poor front of house service is not up to scratch. I took my god daughter to New York for her 18th birthday - it was a very...

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3Thank sugar-fitt
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for your review. It sounds as though you enjoyed the accommodations and atmosphere at The Surrey and was disappointed in several areas of service and for this I truly apologize. It is our hope that every facet of our hotel consistently exceeds expectations, which is why we have made note of your thoughts regarding the front...

Katonah, New York
Reviewed 31 October 2014

Really like this hotel. Right across from CP, very near subway (6 train) and right off Madison and Park Ave's. Hotel was very comfortable and intimate. Room was nice size, king bed, new TV, large bathroom and quiet. I had a corporate rate so i can't comment on cost. Also, found the staff to be very nice.

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Thank eff360
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, I am so proud to learn that we have exceeded your expectations in so many ways, from our idyllic Upper East Side location and tranquil guest accommodations to the warm and personalized service provided by our team members. We are delighted that our Upper East Side location with close proximity to Central Park and famed Madison Avenue shopping...

New York
Reviewed 30 October 2014

Just stayed 4 days at this wonderful boutique hotel only a block from Central Park. Close to everything--and 3 blocks to the #6 Train entrance on Lexington that gets you to the heart of Soho in less than 15 minutes with no transfers. Nice staff--they all know your name and welcome you back each time that door opens.

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2Thank mrmarcr2014
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you so much for the wonderful feedback on our hotel and associates. We pride ourselves in being able to provide our guests with an intimate, sophisticated service which is inclusive and we are thrilled that this created a positive experience for you. We look forward to seeing you when you return to NY and hope you will...

San Diego, California
Reviewed 28 October 2014

What a great stay we had at The Surrey Hotel !! Starting with Rocky ( who helped us with everything) to the very comfortable room. We loved it. We are going to stay again this summer. See you there!!!

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1Thank Tim5560
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your tips and your go to person at the Surrey. I am delighted you had a fantastic stay and that you are already planning on returning this summer. We will be sharing your feedback with Rocky or Doorman - who clearly demonstrated to you why he is an asset working...

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Breakfast Available
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Region: United States > New York > New York City > Upper East Side
Price Range: $555 - $1,178 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Despegar.com, Cheap Tickets, Priceline and Jetsetter so you can book your The Surrey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#12 Spa Hotel in New York City
#19 Green Hotel in New York City
#27 Family Hotel in New York City
#45 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey staff and other travellers.
11 questions
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Questions? Get answers from The Surrey staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the higher floors.”
 of 5 bubbles sharlat2015, 19 Mar 2017 | Read review
“better top floor rooms”
 of 5 bubbles GAIART33, 2 Mar 2017 | Read review
“Wish I could but the beds are hideously uncomfortable so can't imagine there is one”
 of 5 bubbles Talski37, 1 Feb 2017 | Read review
“Upper Floor”
 of 5 bubbles RachelSlav, 11 Jan 2017 | Read review
“Ask for higher floors”
 of 5 bubbles cmptravel, 11 Jan 2017 | Read review
5 of 5