We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Carlton Hotel, Autograph Collection

Show Prices
GreenLeadersBronze level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Carlton Hotel, Autograph Collection
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,170 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,912: English reviews
Start your review of Carlton Hotel, Autograph Collection
 Click to rate
Reviewed 5 days ago NEW

It's NYC, your room is going to be small, your not going to get free breakfast, and it's going to be expensive. Despite a lot of construction happening that closed down the hotel bar/restaurant, and made getting to the elevators a bit annoying, it was pretty quiet even with the windows open, which is hard to find in NYC. My...

 Report
Helpful?
Thank Kelly D
Lima, Ohio
Reviewed 4 weeks ago via mobile

Great location in upper east. Early check in and late check out were pluses. Artistic hotel. Small room but worth it for the location. Room included free passes to Crunch gym. Almost a great stay if it wasn't for the extreme heat. The room AC would not operate. We called the front desk and a mechanic was sent up promptly....

 Report
Helpful?
1Thank aaron m
Albany, New York
Reviewed 4 weeks ago

I agree with many of these reviews that this is an old hotel badly in need of upgrades. As a 10 year Platinum member with Marriott I was also extremely disappointed with the general attitude of the staff. I had a conversation with the manager to try and express to him that they don't meet the usual standard of the...

 Report
Helpful?
Thank D B
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your valued feedback. Please accept our sincerest apologies for the inconveniences you experienced during your stay. We pride ourselves on providing excellent customer service and we will be sure to unify this approach throughout the hotel's staff.

Miami, Florida
Reviewed 17 February 2017

This hotel is in an awesome location and the lobby is very impressive. The rooms could use proper maintenance. I found that there was a musty smell in the room, the carpet in the room had a huge crease that ran across the room. Also the coffee table in the room was pretty rusted and should be replaced. The faucet...

 Report
Helpful?
Thank Jessica A
Arlington, Virginia
Reviewed 14 February 2017 via mobile

This Hotel is undergoing a renovation during my stay. The lobby was open and has great architectural potential though the second floor of the lobby was closed off. We had a corner room that was enormous for NYC. However the furniture in the room had lots of peeling and chipped paint, looked beat up. there were no plugs for our...

 Report
Helpful?
Thank Cesar G
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing valuable feedback on your most recent stay. We hope to hear from you once we near completion on our renovations.

pa
Reviewed 14 February 2017

We have stayed at the Carlton at least once a year for the past 6 years and enjoyed our experience there until our recent visit. The staff behind the counter were friendly and helpful but the managers show a complete disregard for their guests, by not revealing that they are in the midst of remodeling and they have showed no...

 Report
Helpful?
Thank purpleleaf
Reviewed 11 February 2017 via mobile

Had an overnight stay at the Carlton and was very underwhelmed. The staff all seemed really well intentioned, however the whole hotel felt tired, dirty and under construction. My rooms was small, even for New York standards, and it was difficult to even step out of the shower. I would avoid!

 Report
Helpful?
Thank Walkerben115
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your valued feedback, please excuse our appearance during our renovation we hope to hear from you once we complete this major overhaul.

New York City, New York
Reviewed 10 February 2017

Tonight is the last night of my 13 night stay on business. The #1 complaint, the primary reason I won't rebook this hotel for my next 2 weeks stay, is the noise. I was lucky to average about 4 hours a night. This isn't your standard "it's new york" noise. It's like there are no windows at all. In fact,...

 Report
Helpful?
1Thank Colyn1337
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your valued feedback we hope to address some of your concerns with the renovation. We hope to hear from you soon.

las vegas, nv
Reviewed 7 February 2017

Here are the good things about the hotel - the front desk staff is WONDERFUL. They genuiinely care, are friendly and effecient. They immedieately explained that the hotel was under renovation, and they only had the bottom 4 floors available. No problem. I feel the lobby is lovely, don't understand the negative comments there. True, the room is outdated, but...

 Report
Helpful?
1Thank wordlady
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing valued feedback on your most recent stay. I have shared your concerns with our leadership team and rest assured our guest's privacy will always be a priority. We hope to hear from you soon once we near completion of our renovations.

Albany, New York
Reviewed 7 February 2017

The old features gave the hotel a lot of character, but the rooms were shabby and not very clean. The fixtures and furniture were worn. The leather-like material was peeling off of the headboard and the ironing board was stained.

 Report
Helpful?
1Thank AnnieG013
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing valued feedback on your most recent stay. I have shared your concerns with the leadership team in an effort to ensure this incident was isolated. We take cleanliness seriously at The Carlton and would hope you choose to stay with us again.

769 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (558)
Viewed
Bathroom (73)
Viewed
View from Room (22)
Viewed
Room/Suite (162)
Viewed
Hotel & Grounds (82)
Viewed
Dining (12)
Viewed
Other (207)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (127)
Viewed
Amenities (2)
Viewed
Executive Double Double Room (62)
Viewed
Dining (30)
Viewed
The Hotel (33)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (84)
Viewed
Room/Suite (47)
Viewed
Business Centre/Function Rooms (1)
Viewed
Hotel & Grounds (18)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (15)
Check In Check Out
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
The Lexington New York City, Autograph Collection
The Lexington New York City, Aut...
#290 of 467 in New York City
3,013 reviews
Midtown
The Roger
The Roger
#159 of 467 in New York City
2,179 reviews
Manhattan
The Redbury New York
The Redbury New York
#299 of 467 in New York City
203 reviews
Show Prices
Show Prices
Show Prices
Gramercy Park
Park South Hotel
Park South Hotel
#52 of 467 in New York City
2,063 reviews
Midtown
Hotel Chandler
Hotel Chandler
#122 of 467 in New York City
3,208 reviews
Flatiron Hotel
#324 of 467 in New York City
753 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Avenue, New York City, NY 10016
Region: United States > New York > New York City
Price Range: $297 - $618 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Despegar.com and Jetsetter so you can book your Carlton Hotel, Autograph Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York
Hotel Style:
#72 Green Hotel in New York City
#194 Family Hotel in New York City
#210 Luxury Hotel in New York City
#213 Business Hotel in New York City
#229 Romantic Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Carlton Hotel, Autograph Collection staff and other travellers.
14 questions
Ask a question
Detroit, Michigan
over a year ago

See all questions (14)

Questions? Get answers from Carlton Hotel, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not a business trip hotel.”
 of 5 bubbles Colyn1337, 10 Feb 2017 | Read review
“Don't get a standard sweet, go for Deluxe and up for better size.”
  • WATER WAS DISGUSTING---SINK AND SHOWER
 of 5 bubbles E6071GRcourtneyw, 6 Feb 2017 | Read review
“Higher floors would likely be quieter”
 of 5 bubbles GregRCo, 2 Feb 2017 | Read review
“Empire Suite is amazing and spacious, secluded, and quiet”
 of 5 bubbles mchuddley, 27 Jan 2017 | Read review
“Ask where they are doing the renovations currently, and get a room as far from that as you can.”
 of 5 bubbles Y4172OHjasonb, 23 Jan 2017 | Read review
5 of 5