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Carlton Hotel, Autograph Collection

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Carlton Hotel, Autograph Collection
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2,165 Reviews from our TripAdvisor Community

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Showing 1,909: English reviews
Miami, Florida
Reviewed 2 days ago NEW

This hotel is in an awesome location and the lobby is very impressive. The rooms could use proper maintenance. I found that there was a musty smell in the room, the carpet in the room had a huge crease that ran across the room. Also the coffee table in the room was pretty rusted and should be replaced. The faucet...

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Helpful?
Thank Jessica A
Arlington, Virginia
Reviewed 5 days ago NEWvia mobile

This Hotel is undergoing a renovation during my stay. The lobby was open and has great architectural potential though the second floor of the lobby was closed off. We had a corner room that was enormous for NYC. However the furniture in the room had lots of peeling and chipped paint, looked beat up. there were no plugs for our...

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Helpful?
Thank Cesar G
pa
Reviewed 5 days ago NEW

We have stayed at the Carlton at least once a year for the past 6 years and enjoyed our experience there until our recent visit. The staff behind the counter were friendly and helpful but the managers show a complete disregard for their guests, by not revealing that they are in the midst of remodeling and they have showed no...

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Thank purpleleaf
Reviewed 1 week ago via mobile

Had an overnight stay at the Carlton and was very underwhelmed. The staff all seemed really well intentioned, however the whole hotel felt tired, dirty and under construction. My rooms was small, even for New York standards, and it was difficult to even step out of the shower. I would avoid!

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Thank Walkerben115
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your valued feedback, please excuse our appearance during our renovation we hope to hear from you once we complete this major overhaul.

New York City, New York
Reviewed 1 week ago

Tonight is the last night of my 13 night stay on business. The #1 complaint, the primary reason I won't rebook this hotel for my next 2 weeks stay, is the noise. I was lucky to average about 4 hours a night. This isn't your standard "it's new york" noise. It's like there are no windows at all. In fact,...

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1Thank Colyn1337
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your valued feedback we hope to address some of your concerns with the renovation. We hope to hear from you soon.

las vegas, nv
Reviewed 1 week ago

Here are the good things about the hotel - the front desk staff is WONDERFUL. They genuiinely care, are friendly and effecient. They immedieately explained that the hotel was under renovation, and they only had the bottom 4 floors available. No problem. I feel the lobby is lovely, don't understand the negative comments there. True, the room is outdated, but...

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1Thank wordlady
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing valued feedback on your most recent stay. I have shared your concerns with our leadership team and rest assured our guest's privacy will always be a priority. We hope to hear from you soon once we near completion of our renovations.

Albany, New York
Reviewed 1 week ago

The old features gave the hotel a lot of character, but the rooms were shabby and not very clean. The fixtures and furniture were worn. The leather-like material was peeling off of the headboard and the ironing board was stained.

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1Thank AnnieG013
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing valued feedback on your most recent stay. I have shared your concerns with the leadership team in an effort to ensure this incident was isolated. We take cleanliness seriously at The Carlton and would hope you choose to stay with us again.

Reviewed 1 week ago

I will not be returning to the this hotel until or unless its completely renovated. I won't lie, for NYC, the price wasn't bad, but my experience was not all that favorable. Once you get past the lobby, its a completely different hotel. When we made it to our room, it was already being occupied. When we returned to the...

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1Thank Courtney W
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing valuable feedback on you most recent stay. We apologize for not meeting you expectations during our transitional state. We hope once renovations near completion you decide to choose us to host your stay.

New England
Reviewed 2 weeks ago via mobile

This is a sad tale of a end-of-life Marriott property. For this property to be marketed as a "luxury Autograph Collection" is a JOKE. I was told upon checking in as a Marriott Platinum that this property is "not going to be a Marriott much longer." There is no restaurant, no bar, nothing. The rooms are threadbare. Where are the...

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Thank Bostongal67
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for taking time to provide feedback on your most recent stay. We are currently going through renovations as stated on our website as well as the Marriott reservations website. Our renovations are focused on updating the public spaces such as the restaurant, bar and guest rooms. This is all in effort to provide our guests with updated amenities...

Broomfield, Colorado
Reviewed 2 weeks ago

For the price in Manhattan, this is not a bad hotel. It is an Autograph collection hotel. So, it has the charm: Spacious rooms, high ceilings, comfortable furnishings, and higher end toiletries. However, after that it becomes a Comfort Inn without the free breakfast. The hotel is being renovated. So, maybe this is a temporary issue. There is no restaurant,...

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Helpful?
1Thank GregRCo
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for taking the time to provide valuable feedback on your most recent stay with us. I am glad to see you appreciated the spacious rooms and updated toiletries. We at the Carlton would love to have you stay with us again once our renovations reach completion.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Avenue, New York City, NY 10016
Region: United States > New York > New York City
Price Range: $215 - $584 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
Reservation Options:
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York
Hotel Style:
#71 Green Hotel in New York City
#194 Family Hotel in New York City
#209 Luxury Hotel in New York City
#213 Business Hotel in New York City
#229 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Hotel, Autograph Collection staff and other travellers.
14 questions
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Detroit, Michigan
over a year ago

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Questions? Get answers from Carlton Hotel, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not a business trip hotel.”
 of 5 bubbles Colyn1337, 10 Feb 2017 | Read review
“Don't get a standard sweet, go for Deluxe and up for better size.”
  • WATER WAS DISGUSTING---SINK AND SHOWER
 of 5 bubbles E6071GRcourtneyw, 6 Feb 2017 | Read review
“Higher floors would likely be quieter”
 of 5 bubbles GregRCo, 2 Feb 2017 | Read review
“Empire Suite is amazing and spacious, secluded, and quiet”
 of 5 bubbles mchuddley, 27 Jan 2017 | Read review
“Ask where they are doing the renovations currently, and get a room as far from that as you can.”
 of 5 bubbles Y4172OHjasonb, 23 Jan 2017 | Read review
5 of 5