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Carlton Hotel, Autograph Collection

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Carlton Hotel, Autograph Collection
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2,170 Reviews from our TripAdvisor Community

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There are newer reviews for Carlton Hotel, Autograph Collection
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Showing 1,912: English reviews
Reviewed 6 February 2017

I will not be returning to the this hotel until or unless its completely renovated. I won't lie, for NYC, the price wasn't bad, but my experience was not all that favorable. Once you get past the lobby, its a completely different hotel. When we made it to our room, it was already being occupied. When we returned to the...

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Helpful?
1Thank Courtney W
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing valuable feedback on you most recent stay. We apologize for not meeting you expectations during our transitional state. We hope once renovations near completion you decide to choose us to host your stay.

New England
Reviewed 3 February 2017 via mobile

This is a sad tale of a end-of-life Marriott property. For this property to be marketed as a "luxury Autograph Collection" is a JOKE. I was told upon checking in as a Marriott Platinum that this property is "not going to be a Marriott much longer." There is no restaurant, no bar, nothing. The rooms are threadbare. Where are the...

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Helpful?
Thank Bostongal67
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for taking time to provide feedback on your most recent stay. We are currently going through renovations as stated on our website as well as the Marriott reservations website. Our renovations are focused on updating the public spaces such as the restaurant, bar and guest rooms. This is all in effort to provide our guests with updated amenities...

Broomfield, Colorado
Reviewed 2 February 2017

For the price in Manhattan, this is not a bad hotel. It is an Autograph collection hotel. So, it has the charm: Spacious rooms, high ceilings, comfortable furnishings, and higher end toiletries. However, after that it becomes a Comfort Inn without the free breakfast. The hotel is being renovated. So, maybe this is a temporary issue. There is no restaurant,...

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Helpful?
1Thank GregRCo
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for taking the time to provide valuable feedback on your most recent stay with us. I am glad to see you appreciated the spacious rooms and updated toiletries. We at the Carlton would love to have you stay with us again once our renovations reach completion.

New York City, New York
Reviewed 29 January 2017 via mobile

The service, location and general appearance of this hotel were all very good. However the windows could not have been thinner, and as such, throughout the night we had sleep interrupting noises (car horns, garbage trucks, etc.). I don't think I would stay here again.

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Helpful?
Thank JR1119
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your valued feedback. Please accept our sincerest apologies for the outside ambient noise. We do have options such as interior facing rooms that can be more suitable to your needs. I am glad to hear our service and appearance were all to your liking. We hope to host your next stay in New York City.

Hackettstown, New Jersey
Reviewed 27 January 2017

This hotel was built in the early 1900s. Do not expect a brand new hotel. Do expect beautiful accommodations that are slightly outdated. I'm not sure why so many people are surprised about a 113 year old hotel needing a few updates. We had an amazing stay over the New Years holiday for five nights in the Empire Suite. This...

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Thank mchuddley
Bucks County, PA
Reviewed 25 January 2017

We booked this hotel using Marriott Destination Club Points (a lot of points!) for anniversary visit to NYC in December. Found out the day before when we called the hotel that it was under construction. No restaurants, no breakfast, no bar, no room service. Don't believe the glitzy pics of the lobby on the Marriott web-site. The historic chandeliers are...

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Helpful?
2Thank D-townNigel
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for taking the time to provide valuable feedback. I sincerely apologize for our appearance during our extensive renovation. We have made an effort to be as transparent as possible with our current transitional state and hope to see you again once ronovtions near completion.

Reviewed 23 January 2017

The staff here is very friendly and accommodating. I've stayed at expensive resorts that did not have the same, genuine hospitality. The hotel was under renovation, but the staff went out of their way to make our stay comfortable anyway. The rooms were clean and comfortable. I will definitely come back again!

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Thank Jason B
Hackensack, New Jersey
Reviewed 19 January 2017

The staffs were very friendly. Unfortunately, when I visited the renovation was underway, thus I could not enjoy the gym and general breakfast service, but the management ensure those were accommodated appropriately. There is a classical atmosphere and you will feel like you are in NYC as you expected from Hollywood Movie. The food and coffee taste were not good,...

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Thank Rok B
Bergamo, Italy
Reviewed 18 January 2017

First time in this hotel. Being a Marriott frequent customer, I expected the same standard, considering the fact that Carlton has been recently acquired by Marriott. I've had to ask for a better room after they gave me a very noisy one. The new one, was less noisy but quite poor in terms of maintenance (rusty bath tub). I had...

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Helpful?
2Thank Bruno Z
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing valuable feedback about your most recent stay. We are currently in the midst of a major renovation of our public areas and guest rooms as you have noticed. We do apologize for our current appearance and look forward to hosting a future stay once our renovations near completion.

Denver, Colorado
Reviewed 17 January 2017

I have been trying almost 3 months to get a return phone call form the front desk manger of this hotel due to a billing error. After multiple voicemails and emails, nothing has been returned. No excuse for not returning any requests for contact. POOR POOR Service.

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Helpful?
2Thank mhcammer
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your feedback. Here at the Carlton Hotel there is always a front desk manager available to answer any questions or concerns. Please feel free to call us at anytime day or night. 212-532-4100

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Avenue, New York City, NY 10016
Region: United States > New York > New York City
Price Range: $293 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York
Hotel Style:
#72 Green Hotel in New York City
#194 Family Hotel in New York City
#209 Luxury Hotel in New York City
#213 Business Hotel in New York City
#229 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Hotel, Autograph Collection staff and other travellers.
14 questions
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Detroit, Michigan
over a year ago

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Questions? Get answers from Carlton Hotel, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not a business trip hotel.”
 of 5 bubbles Colyn1337, 10 Feb 2017 | Read review
“Don't get a standard sweet, go for Deluxe and up for better size.”
  • WATER WAS DISGUSTING---SINK AND SHOWER
 of 5 bubbles E6071GRcourtneyw, 6 Feb 2017 | Read review
“Higher floors would likely be quieter”
 of 5 bubbles GregRCo, 2 Feb 2017 | Read review
“Empire Suite is amazing and spacious, secluded, and quiet”
 of 5 bubbles mchuddley, 27 Jan 2017 | Read review
“Ask where they are doing the renovations currently, and get a room as far from that as you can.”
 of 5 bubbles Y4172OHjasonb, 23 Jan 2017 | Read review
5 of 5