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The Franklin

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649 Reviews from our TripAdvisor Community

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Showing 558: English reviews
Longmeadow, Massachusetts
Reviewed 12 March 2014

If you want a quiet, peaceful hotel then the Franklin would be a terrific choice. Staff is welcoming and you might just feel like you are at a bed and breakfast in the Upper East Side! The hotel is next to the Lexington subway so getting around NYC is easy.

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Helpful?
Thank diann c
david_sandler, General Manager at The Franklin, responded to this review

Dear Diann C, Thank you for taking the time to give us feedback on your recent stay. I'm so glad to hear you enjoyed your stay and our rooms were to your liking! We pride ourselves in making every guest stay as memorable as possible. We hope that you will choose to stay with us in your future stays in...

New York
Reviewed 12 March 2014

Great staff, but the quality of the hotel has suffered over the years. The internet is terrible. I keep going back (although less so), because I love the staff and neighborhood. I have stayed here many years, but they need to spruce up the joint!

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Helpful?
Thank Carolyn B
david_sandler, General Manager at The Franklin, responded to this review

Dear Carolyn B, Thank you for taking the time to share your most recent experience with us. I'm happy to hear our location and staff keep you coming back. Please let us know next time you're in New York if you'd like to come visit us again, and we’ll accommodate you with a room that better suits your needs. Feel...

London, United Kingdom
Reviewed 12 March 2014

I have stayed all over the US and Europe in similarly priced rooms. This was the smallest and dingiest room I have been in for the price I paid. I live in London, and frequently travel, so I am including rooms in Paris, London, and New York In my comparison. Had I paid $200 or so dollars a night instead...

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Helpful?
1Thank claizy
david_sandler, General Manager at The Franklin, responded to this review

Dear Claizy, Thanks for the feedback on your most recent stay. I'm disappointed to hear that you didn't enjoy your room; this is definitely not typical of the service we offer at our hotel. IIf you are ever in New York again, please feel free to reach out to us as we would be more than happy to try and...

New Egypy
Reviewed 12 March 2014

Perfect upper eastside location when visiting the Metropolitan Museum of Art. Very nice neighborhood. The older hotel is updated tastefully to be modern yet charming. Pleasant staff and reasonable breakfast served in a cozy setting.

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Helpful?
Thank Lorrie G
david_sandler, General Manager at The Franklin, responded to this review

Dear Lorrie G, Thank you for taking the time to write about your recent stay at the Franklin. I’m glad you found our rooms were cleaned to your satisfaction and our amenities were up to your standards. We value your comments and we will take your feed back in order to continue to provide quality service. Our location is one...

Springfield
Reviewed 12 March 2014

The Franklin proved to be an extremely acceptable pleasant stay. Didn't expect to have wine and cheese service; nice surprise. The bed was super comfy and considering space is premium in New York our room had everything needed for a short stay. Within walking distance to everything New York - museums, Central Park, the Tank nice local restaurants.

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Helpful?
Thank Betsy S
david_sandler, General Manager at The Franklin, responded to this review

Dear Betsy S, Thank you staying with us here at The Franklin and for providing us feedback following your stay. We pride ourselves in providing the best customer service experience possible. I’m very pleased that you loved the location of The Franklin. It’s definitely one of the major features that makes our hotel so special. It brings me great pleasure...

Oak Park, Illinois
Reviewed 4 March 2014

This 1929 hotel is a charmer. It is also located on the upper east side right around the corner from the Lexington Ave line. This 87th street location gives you a central location for the Met and other 5th Ave museums. The price was excellent, below the average $250 per night NYC price. They had breakfast and an afternoon wine...

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Helpful?
Thank ewhite0640
david_sandler, General Manager at The Franklin, responded to this review

Dear Ewhite0640, We were delighted to receive and so pleased that you enjoyed your first stay at The Franklin. I am particularly pleased that you have mentioned our decor and location, it's one of the main features that makes our property so speacial. I will be sure to pass on your positive comments to our team. We look forward to...

Washington, DC
Reviewed 26 February 2014

I stayed here for 4 nights while visiting my daughter who lives in the area. You cannot beat the Upper East Side location near shopping, subway, bus routes, dining, the park and museums. It really bothered me the charming, period marquis out front wasn't lit up. Just looked like the place was not really in business. The service was friendly...

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Helpful?
2Thank pbgvluv
david_sandler, General Manager at The Franklin, responded to this review

Dear Pbgvluv, I would like to thank you for taking the time to provide our hotel with your feedback. I apologize on behalf of the hotel, for not providing you with the experience you had hoped for; please know our team has been notified of your experience and they hope for your return, so that we may make it up...

Pittsburgh
Reviewed 24 February 2014

This was my second time to stay at The Franklin and it was like coming home! Marla was so welcoming and making certain that everything was perfect. She always goes above and beyond to make your stay is as pleasant as can be! The service is excellent from all the staff. Love having my tea in the morning and sitting...

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Helpful?
Thank SteelCityChic
david_sandler, General Manager at The Franklin, responded to this review

Dear Sleetcitychic, Thank you for taking the time to share your most recent experience with us. I'm happy to hear you chose to stay with us again. We will make sure to inform our front office team that you enjoyed Marla's service. Please let us know next time you're in New York if you'd like to come visit us again,...

NJ
Reviewed 23 February 2014

I read many reviews that the rooms were so tiny , etc, etc. So i was expecting some itsy bitsy sized room. On the contrary, the room was not any different really than a typical manhattan room, The bathroom was a little small but was fine.. the shower was super clean, everything looked new inside. The sink which was just...

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Helpful?
Thank Bavavia
david_sandler, General Manager at The Franklin, responded to this review

Dear Bavavia, Thank you staying with us here at The Franklin and for providing us feedback following your stay. We pride ourselves in providing the best customer service experience possible. I’m very pleased that you loved the decor of The Franklin . It’s one of the features that makes our hotel so special. It brings me great pleasure to know...

Syracuse, New York
Reviewed 4 February 2014

My girlfriend and I just got back from an amazing weekend in NYC, and the glue that held it all together was The Franklin Hotel. I found this place while looking online for affordable hotels in Manhattan that were close to major subway lines. I couldn't have stayed at a nicer spot. The staff at The Franklin were EXTREMELY friendly,...

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Helpful?
2Thank Doug S
david_sandler, General Manager at The Franklin, responded to this review

Dear Doug S, We were delighted to receive and so pleased that you enjoyed your first stay at The Franklin. I am particularly pleased that you have mentioned our Front of House team who demonstrated such great hospitality to you. I will be sure to pass on your positive comments to them. We look forward to welcoming you back in...

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Free Breakfast
Official Description (provided by the hotel)
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, and 24-hour cappuccino machine. ... more   less 

Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128-2206
Region: United States > New York > New York City > Upper East Side , Manhattan
Price Range: $197 - $579 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City
Hotel Style:
#228 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Franklin staff and other travellers.
7 questions
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London, United Kingdom
3 months ago
Alexandria, Virginia
1 month ago
Richards Bay, South Africa

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Questions? Get answers from The Franklin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms have limited storage for clothes. Also the Minibar that offers bottles of wine should state what is the price so the customer is not blindsided at checkout.”
 of 5 bubbles 316wadep, 21 Sep 2016 | Read review
“check your FLOOR before booking if Wifi is important to you.”
 of 5 bubbles 482jakee, 27 Jul 2016 | Read review
“Don't expect wifi to work”
 of 5 bubbles lloydm972, 26 Jul 2016 | Read review
“Avoid this Hotel”
 of 5 bubbles putrificato, 30 Jun 2016 | Read review
“Stay on the east side of the hotel away from the construction”
 of 5 bubbles CrispyG, 21 Jun 2016 | Read review
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