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Park Lane Hotel

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Park Lane Hotel
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5,640 Reviews from our TripAdvisor Community

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Showing 4,567: English reviews
Beijing, China
Reviewed yesterday NEW

Everything about this hotel is perfect. Let us start with the great staff. I will give extra credit to the front desk and a lady named Yahaira. The location is the best in the city. A nice lobby coffee bar. The room was perfect.

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Thank johnmance
Lawton, Oklahoma
Reviewed yesterday NEW

Married 14 years on Feb 14 decided to celebrate by staying at The Park Lane Central. Beautiful room, breathtaking view and exemplary service. Park Lane in conveniently located to upscale shopping and to the subway

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Thank Mitzi D
Boynton Beach, Florida
Reviewed yesterday NEW

Polite and efficient staff. Computers went down during registration and the staff smoothly handled the problem with minimal delay. Giving excellent rating in all categories. Particularly, the quality for the value is outstanding.

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Thank jgrillo1
Long Island, New York
Reviewed yesterday NEWvia mobile

My boyfriend and I stayed here for my 23rd birthday a few weeks ago. The price was really great for a room with the most amazing views of central park. We were surprised that it was only a little bit more money for a junior suite with full views of the park compared to the city view option with no...

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Thank cmanning1714
New York City, New York
Reviewed yesterday NEW

The park lane has a lot going for it - a great location, a dining room that overlooks central park, great and accommodating wait staff in the dining room, a reasonable price. It is pulling itself together and needs to be still sharper i.e. At 5:45 a.m. I decided to call them from my room on the 42nd floor to...

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Thank amy s
Ontario, Canada
Reviewed 2 days ago NEWvia mobile

Stayed for three nights view was spectacular. But the bed oh my it was awful lumpy felt like I had been hit with a truck hardly slept.spoke to the front desk and was told well if you want to move it will be 50 dollars a night upgrade!!!! No don't want an upgrade just want a comfortable bed not too...

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Thank mammjm6265
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, we appreciate your feedback. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and convenience. However, your experience is not on par with the service we're accustomed to providing. Your happiness and satisfaction are very important to us and we'll be addressing your concerns with...

Reviewed 2 days ago NEW

You will love position of this hotel next to Central Park. We had city view first few nights. Than we changed Park view and that was really perfect experience with morning views from high floors to Central park. Park side is a bit louder, but it's up to you what you prefer. It's not luxury hotel so do not expect...

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Helpful?
Thank Milan D
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thanks for the 4/5 review, Milan! We're thrilled to hear that you had a great stay with us! It's wonderful that you enjoyed our location and proximity to Central Park! We'd love to see you again soon to share an even more positive experience with you. Have an incredible day!

Derry, United Kingdom
Reviewed 3 days ago NEW

Very spacious rooms, a little worn but charming. I really loved my stay and I will be back next time I travel to New York . Breakfast was lovely ,in a beautiful room looking out onto Central Park south.

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Thank Bernie N
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thanks for the excellent review, Bernie! It's fantastic you had such a lovely experience with us. We're delighted you enjoyed our spacious and comfortable rooms as well as our stunning views! We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another...

New York City, New York
Reviewed 3 days ago NEW

Very happy with my stay. Hotel was relatively quiet, bed was firm and the water pressure was strong! Room was clean and service was excellent! Walking distance to great restaurant and local attractions. Plus there was even a parking garage next door! My next trip guess where I am staying.

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Thank joe_rizzolo
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for the wonderful review, Joe! We're thrilled you had such a fantastic experience with us! It's outstanding you enjoyed our comfortable rooms and prime location. We're happy you appreciated our proximity to so many of the city's best features! We look forward to seeing you again soon to share another amazing experience with you! Have a lovely day!

montevideo
Reviewed 3 days ago NEW

..... but need some renovations. Besides there is a fee for a snack time from 5 to 7 pm, that according with my interpretation of the contract is elective, but when you are there is MANDATORY!!!! The thing is they don't have room for everybody, and what the snack are not so good. At the end you have no place...

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Thank ximenak2017
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, We appreciate the feedback. We're happy you enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. It's unfortunate you didn't appreciate our convenient Hospitality Reception. We strive to offer quality service for our guests. We'll address your concerns with our team moving forward. We look forward to hosting you again soon...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 

Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $258 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Reservation Options:
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel
Hotel Style:
#171 Luxury Hotel in New York City
#190 Romantic Hotel in New York City
#199 Business Hotel in New York City
#201 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Park Lane Hotel staff and other travellers.
93 questions
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Berwick
over a year ago

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Questions? Get answers from Park Lane Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park View is worth the extra money”
 of 5 bubbles johnmance, 19 Feb 2017 | Read review
“Wonderful experience!”
 of 5 bubbles mitzid2017, 19 Feb 2017 | Read review
“Park view rooms are a bit louder, but view from high floor is perfect.”
 of 5 bubbles , 18 Feb 2017 | Read review
“Nice to have a park view and stay above the 15 th floor”
 of 5 bubbles BernieN36, 17 Feb 2017 | Read review
“Fabulous view but very outdated. Bathrooms are disgustingly old. Hard to figure out if clean because they are so old.”
 of 5 bubbles I6750LRgeorgel, 16 Feb 2017 | Read review
5 of 5