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Park Lane Hotel

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5,855 Reviews from our TripAdvisor Community

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Reviewed today NEW

I always stay at Park Lane Hotel when I go to New York. Staff is always nice, I know how things work and know the shops and subway stations and one way streets around the hotel. Not luxurious in the way a 5-star hotel is, but service, facilities and amenities are good.

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Helpful?
Thank nec0chan
Bucks County PA
HOTEL’S FAVOURITE REVIEW
Reviewed 22 February 2017 via mobile

I recently stay at the Park Lane Hotel with my husband. We came for just an overnight trip. I must say when I first arrived I thought this review was going to be bad as the wait to check in was very long. Once we finally made it up to the front desk though I was happily surprised to be...

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Helpful?
1Thank mel721317
About Hotel's Favourite Review
June M, General Manager at Park Lane Hotel, responded to this review

Thanks for the 4/5 review, Mel! We're thrilled to hear that you had a great stay with us! It's wonderful that you enjoyed your room and the beautiful views of Central Park! That's what we like to hear! We're also very pleased that you enjoyed our Hospitality Reception. We'd love to see you again in the future to share an...

Reviewed yesterday NEW

The hotel is perfectly placed just up to Central Park and close to many interesting city spots. The hotel itself is somewhat oldstylis and can be seen as a quality. The personal is very serviceminded, forthcomming and friendly. My family and I enjoyed our stay and would recommend this hotel to anyone going to NY. Ernst

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Thank Frende_1
Toronto, Canada
Reviewed yesterday NEW

The hotel has a lot going for it: great location and good people working for it. However the rooms are so run down that nothing can compensate. I have stayed in better hostel. Bathroom sink and bathtub are shedding paint. Walls have a random stains. Floor in the is so dirty that I did not step on it without socks...

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1Thank yshmul
Atlanta, Georgia
Reviewed yesterday NEWvia mobile

We stay here when we come to NYC. Reasonably priced. Good size room and comfortable. Right across from Central Park and we walk every morning. Staff friendly and tried to be helpful. Restaurant food good and some items reasonably priced. Room was temperature challenged- couldn't get temp down at night. Have had this issue in past years. They said it...

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Thank FutureFun
London, United Kingdom
Reviewed 2 days ago NEW

This is our favorite hotel in NYC. Central Park South is a great location, with its interesting shops and nearby galleries and musems. The hotel has 44 floors so you can get a quiet room high up overlooking Central Park where the views and sunsets are outstanding.

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Helpful?
1Thank Philip S
Andrew G, General Manager at Park Lane Hotel, responded to this review

Thank you for the excellent review, Philip! We're thrilled you had such a wonderful experience with us! We strive to offer top-notch service and convenience for our guests. Your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon! Have a beautiful day!

Reviewed 3 days ago NEW

Just spent two nights at the Park Lane Hotel. It worked out perfectly for our needs. Most of our activities were in walking distance. The subway was nearby to take us to Yankee Stadium. The rooms are a great size and the hotel was very clean. Pricey to eat or drink there, but lots of options nearby. The staff was...

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Helpful?
1Thank Karen M
Andrew G, General Manager at Park Lane Hotel, responded to this review

Dear Karen, thank you for the fantastic rating! We're delighted to hear you had a great stay with us and enjoyed our location! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and...

Glen Allen, Virginia
Reviewed 4 days ago NEW

Was meeting a friend for a night in the city and decided to splurge on a luxury hotel as a treat. Would have been better to stay elsewhere! I would have expected this to be equal to a Ritz or a luxury boutique hotel, but quite the disappointment. From the moment I arrived I was not taken care of by...

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Helpful?
2Thank mmnrj15
June M, General Manager at Park Lane Hotel, responded to this review

Dear Guest, We appreciate the feedback. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't exceed your expectations. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your...

Cheltenham, United Kingdom
Reviewed 5 days ago NEW

This hotel is well situated, we had a room on the 25th floor overlooking Central Park, the views were amazing! The hotel itself is a bit tired and could do with a revamp, our bathroom had hair from the previous occupants which was not very pleasant, but that could happen anywhere. They do a guest reception every evening from 5...

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Helpful?
1Thank Michelle T
Andrew G, General Manager at Park Lane Hotel, responded to this review

Thanks for the 4/5 review, Michelle! We're thrilled to hear that you had a great stay with us! It's wonderful that you loved the view of Central Park from your room! We're also very pleased that you enjoyed our Hospitality Reception - that's what we like to hear! We're looking forward to seeing you again soon for an even more...

Chicago, Illinois
Reviewed 1 week ago

All staffs are so friendly and helpful. Kinda old school hospitality, they offer free drinks & snacks in happy hour 5-7 pm. The deal was great, the location's perfect. It was such a joyous experience.

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1Thank 77ysk
June M, General Manager at Park Lane Hotel, responded to this review

Dear Guest, Thank you for the excellent review! We're thrilled you had such a wonderful experience with us! It's fantastic our team took such great care of you and that you enjoyed our prime location so much. We aim to please and your praise lets us know we're doing our job! We look forward to hosting you again soon! Have...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 

Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $354 - $693 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hotwire, Priceline, Travelocity, getaroom.com, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Park Lane Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel
Hotel Style:
#172 Luxury Hotel in New York City
#189 Romantic Hotel in New York City
#198 Business Hotel in New York City
#200 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Park Lane Hotel staff and other travellers.
98 questions
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Berwick
over a year ago

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Questions? Get answers from Park Lane Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have Park view, thereby you have both Park and Skyline. Get a room higher than 15'th floor, to have sufficient view.”
Frende_1, 26 Apr 2017 | Read review
“No good rooms”
yshmul, 26 Apr 2017 | Read review
“Stay somewhere else”
mmnrj15, 23 Apr 2017 | Read review
“Pay extra for a view of Central Park”
T5385DAmichellet, 22 Apr 2017 | Read review
“rooms on top floor have a better view”
JmSuites, 20 Apr 2017 | Read review
5 of 5