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Park Lane Hotel

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5,452 Reviews from our TripAdvisor Community

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Showing 4,406: English reviews
Manchester, United Kingdom
Reviewed today NEW

I wanted to arrange a birthday surprise for my sister in law who was being whisked to NY by my brother as a birthday surprise. I corresponded with the concierge and ordered a birthday cake and a cheeseboard. I was told the order had been forwarded to the kitchens. The concierge said the hotel could not take online payments so...

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Thank liz B
London, United Kingdom
Reviewed yesterday NEW

Park Lane Hotel is in a fabulous position on the southern side of Central Park. We have stayed here a number of times in a Park View room and it is always great. The rooms are spacious and well appointed and the staff are very helpful. We will certainly stay there again.

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Thank ruthr0ss
Salem, Oregon
Reviewed yesterday NEW

We just finished a week-long stay at the Park Lane Hotel. Our room was a suite on the 33rd floor looking out over Central Park. The view was amazing. We could look over the city from our bed or while sitting on a large couch along the window. The room was nicely furnished. Housekeeping was excellent and very friendly/accommodating. The...

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Thank WhyNot_1_2_Go
Reviewed yesterday NEW

We had a junior suite which was nice in terms of size even if the bathroom was really too small (and without shower) for such a room. We had a park view but as we were only located at the 5th floor we could not really enjoy the view. This was the less positive side of our stay. Hotel staff...

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Thank Schmitt C
Albany, New York
Reviewed 2 days ago NEW

The Park Lane is not a trendy hotel. It is elegant, which is so much nicer. And it's location on Central Park couldn't be better. The staff were friendly and the room was large (by New York standards, gigantic) and immaculately clean and quiet. My only complaint is the facilities fee. Tacking $35 onto the price just because you can...

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2Thank markcK28BB
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thanks for the 5/5 review, Mark! We're delighted to hear that your stay with us was such a great one! It's wonderful that you enjoyed the style of the hotel and the size of your room. We're also pleased that you loved our central location and hope you were able to see some of New York's finest attractions! However, we're...

Sao Paulo, SP
Reviewed 2 days ago NEW

Large rooms but they need to be more efficient in terms of cleaning. Wonderful sigthseeing to Central Park Good food in the breakfast and dinner. Very good drinks in its famous bar Good relationship between price and services

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1Thank Antonio C
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for your feedback, Antonio. We're happy to see you had a pleasant stay with us. We strive to offer top-notch service and convenience to our guests. However, it's unfortunate that your experience with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team moving forward. We'd like to continue this...

Chicago, Illinois
Reviewed 3 days ago NEW

Upon arrival a $33 daily resort fee was specified which is outside of the headline rates but in the small print..... it is specified in the booking confirmation but we'll hidden. The hotel has a great bfast room overlooking the park but the rooms were disappointing.

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1Thank 123,982
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, We appreciate the feedback. We're disappointed your time with us was less than ideal. It's unfortunate you didn't notice all the fees associated with your booking. We hope to share a more positive experience with you soon.

Belfast
Reviewed 3 days ago NEW

I did a lot of research before booking Park Lane for our 5 night honeymoon stay in August, and I wasn't disappointed with my choice. The hotel staff were friendly and helpful, the location was just fabulous, and the room was beautiful. Our budget couldn't stretch to a park view room, but we made a request that we could have...

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3Thank Elle_M7
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for the outstanding review, Elle! We're delighted your experience with us was so wonderful! We're honored you chose us to help you celebrate such a special occasion. We endeavor to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way...

eureka
Reviewed 4 days ago NEW

I enjoyed my stay. The staff was nice and helpful. The rooms were wonderful. Great location... The view of the park and the ice skaters, was wonderful..This is a must stay for anyone going to have fun in NYC

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1Thank robert s
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thanks for the wonderful review, Robert! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! It's lovely our team made you feel so welcome and assisted you in any way! We aim to please! We're looking...

Paris, France
Reviewed 4 days ago NEW

Well situated near Central Park, near a tube station and 5th Avenue. Room is fine but restaurant is to be improved ( closed for dinner and if you need to eat / the food list at the Harry'so bar is poor).

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1Thank bertrandglory
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thanks for the 4-star rating and review, Bert and Glory! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We look forward to sharing an even better experience with you next time. Have...

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Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Meeting Rooms
Official Description (provided by the hotel)
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 

Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $261 - $638 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline and Jetsetter so you can book your Park Lane Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel
Hotel Style:
#170 Luxury Hotel in New York City
#190 Romantic Hotel in New York City
#199 Business Hotel in New York City
#201 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Park Lane Hotel staff and other travellers.
88 questions
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Questions? Get answers from Park Lane Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a higher floor above the treetops for best central park view. Park view rooms are well worth the extra cost.”
  • View to the west from our room from 33rd Floor
  • View from 33rd Floor looking East
  • View from the 33rd Floor
 of 5 bubbles WhyNot_1_2_Go, 15 Jan 2017 | Read review
“Large junior suite but with a too small bathroom -without a shower-”
 of 5 bubbles schmittc2015, 15 Jan 2017 | Read review
“Choose the rooms with located in front of Central Park”
 of 5 bubbles O84UAantonioc, 14 Jan 2017 | Read review
“Ask for a room overlooking the park if available.”
 of 5 bubbles E2069ELkimd, 12 Jan 2017 | Read review
“Has to be a park view room!”
 of 5 bubbles 437AlejandroR, 11 Jan 2017 | Read review
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