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The Westin New York Grand Central

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The Westin New York Grand Central
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2,997 Reviews from our TripAdvisor Community

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Showing 2,391: English reviews
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Bridgend, United Kingdom
Reviewed yesterday NEW

Fantastic hotel which is in the perfect location for visiting all the sights. Great views of the Chrysler building from our room on the 27th floor. All the requests we left with the maids for extra pillows, extra milk, extra fridge (mini bar fridge was not for personal use) for the room were supplied with no issues. Baggage delivered and...

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Thank Jayked
Reviewed yesterday NEWvia mobile

Got a room on a higher floor with a nice view of the city. Spacious room for a NYC hotel. Room was updated and clean. Like the location in the city - convenient to a lot of things. For SPG members, I thought it was a good deal for a points stay

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Thank milhouse5134
saleeka4u
Reviewed 2 days ago NEW

I used to call this hotel my favorite hotel in NYC, but unfortunately it's not the case anymore. I'm an SPG Platinum member, and I've stayed at this hotel about 3-4 times. The room I got this time wasn't as nice as the previous ones I was in. Also, I felt that the lobby area employees weren't as welcoming or...

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Thank saleeka4u
Eastleigh, United Kingdom
Reviewed 2 days ago NEW

we booked this holiday to celebrate my 60th birthday and i treated my family - 7 in total . Every thing worked out pefect - the hotel was better than expected very clean helpfull staff everything you could want for a city break

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Thank Nigel T
Wellesley Island, New York
Reviewed 2 days ago NEW

This is a very nice hotel. The room was very modern and updated and we had a nice view. The check-in staff (Rhonda) was friendly and helpful. It's located a short distance from Grad Central, so easy to get on the subway. Also a nice walk to Central Park for those how like walking.

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Thank RobN14607
Harrisburg, Pennsylvania
Reviewed 3 days ago NEW

I've made this my regular spot for business trips in New York City. Staff is friendly and helpful. Rooms are clean and good size for a midtown hotel. It's location makes it easy to get around town too either by taxi or subway.

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Thank M2769VEmichaelh
Dallas, United States
Reviewed 3 days ago NEW

I travel to NYC annually for a work related event and have stayed at the Westin Grand Central the past 3-4 years. Great dining options near by, close proximity to the subway, and relatively easy to catch a cab or Uber. Staff is always courteous and provide a welcoming environment. They are missing a club level lounge, but doesn't prevent...

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Thank Jeremy P
Miami, United States
Reviewed 3 days ago NEW

I like Westin Hotels as they always have lots of treadmills in the gym. This hotel is slightly dated in terms of decor and the room temperature did not go above 76 degrees which was not enough given how cold it was outside and how big the window is in the room. There was a couple of issues with the...

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Thank Helen W
Management response:

Dear Helen W, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Westin New York Grand Central. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for inconveniences...

Reviewed 3 days ago NEW

If you are Westin person this is your place for location alone. If you want some type of unique character in your hotel experience I would suggest other options. You will not be disappointed at a Westin from my experience but you may also not expereience anything new or creative. Rooms were clean, smaller and updated appropriately.

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Thank hampton603
West Sussex, United Kingdom
Reviewed 5 days ago NEW

We stayed here for 4 nights in Feb 2017. Our room was on 38th floor and had a great view of the Empire State from the window. 3 of us travelled - me, my husband and our 14 year old son & we had a room with 2 double beds. The beds were nice & comfy, heating was controlled by...

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Thank Julie L
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Julie L, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay with us. I am also glad to hear that you were the amenities our hotel has to offer and of course the convenient locations that worked for your travels. As we strive to excel in...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $266 - $753 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#61 Green Hotel in New York City
#151 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
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Questions? Get answers from The Westin New York Grand Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an Extra complimentary fridge, ask for a room on the higher floors (New York is a noisy busy place). ”
 of 5 bubbles Jayked, 26 Feb 2017 | Read review
“only comment - mini bar in each room which we expected would be extra - nibbles and coffee not sure if included or extra a kettle in each room with tea and coffee for use would have completed a perfect holiday ”
 of 5 bubbles NigelT426, 25 Feb 2017 | Read review
“Beds were comfortable”
 of 5 bubbles 862helenw, 24 Feb 2017 | Read review
“A bigger ice bucket would be great.”
 of 5 bubbles K7085RSmichaelf, 22 Feb 2017 | Read review
“Opt for room at the front of the hotel , views are amazing ! ”
 of 5 bubbles annemR4540EH, 19 Feb 2017 | Read review
5 of 5