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The Westin New York Grand Central

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2,717 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,137: English reviews
Swansea
Reviewed 7 September 2016

This hotel is in an excellent location a few blocks from Grand Central Station (10 minutes door to door). We were upgraded to a king suite with a view of the Empire State Building that was very large by city standards and spotlessly clean. We were surprised at how quiet the room was given it's central location. There were a...

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2Thank hellsbells13
Texas
Reviewed 7 September 2016

On a return visit I found my expectations exceeded with some great room updates and an expanded "pillow bar" to choose from. The staff in all departments are helpful, knowledgeable and go the extra mile to ensure a great stay!

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Thank Spasister
Indianapolis, Indiana
Reviewed 6 September 2016

Our room was very clean and new. It had a sofa and sitting area which was great because we did have visitors. Even though it was on a noisy street it was not too noisy to sleep. The mirror in the bathroom was amazing..it took off 10 years!! Loved it. Checkin was very slow and the lobby needs more places...

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Thank Peggy P
Miami Beach, Florida
Reviewed 6 September 2016

The Westin was great overall. Loved how they had the lobby area decorated with U.S. Open items. The beds are supremely comfortable!! Being a SPG member, think wi-fi should have been free or discounted; it wasn't. Very pleasant and professional staff; excited about what we were doing there in NYC. The deli next door was fun and had great, fresh,...

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Thank Oliviababy2016
Reviewed 5 September 2016

I have stayed in Westins all over the 50 states and found them to be way above average but certain things to do with the room and restaurant were average as an overstatement.My room entry door was damaged around the door knob as someone had tried or succeeded breaking in to the room.All of the lampshades looked like someone was...

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Thank Kurt S
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Kurt S, Thank you for taking the time out to review our hotel. I am sorry to hear about the issues you encountered during your stay with us. We want our guests to depart feeling renewed, feeling better than when they arrived and I am sorry we did not achieve this on your visit. I would be delighted to...

Burnley, United Kingdom
Reviewed 5 September 2016

Hotel is lovely but the customer service is really very poor. In fact I would go so far as to say they don't really care. We just felt like we were being a nuisance. Reception were really abrupt at times. On our first morning we used the iron and also the hair dryer. Not unusual you might think but it...

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3Thank julieannpolly
Reviewed 2 September 2016

Stayed with family of 4. very comfortable stay, courteous staff, good breakfast. was away from, but within easy walking distance from Times square, Bryant Parks (Grand Central Station next door with its own extravaganza), etc. Secure parking underneath for $75 valet. little extra for breakfast as part of package - worth it and staff was flexible to our needs (good...

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1Thank Faisal S
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Faisal S, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay with us. I am delighted to hear that our hotel’s location worked perfect for your needs during your stay here. As we strive to excel in the areas of customer service, it great to hear...

Emerald Isle, North Carolina
Reviewed 1 September 2016

This is a great Westin.... Quality is great, rooms are clean, modern, and large for the city. They have a good restaurant downstairs and prices are reasonable as is too service very reasonable. I was most impressed with the check in service. Lady was incredibly friendly and willing to help. the hotel is literally steps fromGrand Central and within easy...

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1Thank DHPaine
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello DHPaine, Thank you for taking out to review our hotel. I am delighted to hear that you had a wonderful stay with us. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again for your feedback and we look forward to welcoming you soon for another...

Douala, Cameroon
Reviewed 29 August 2016 via mobile

As hotels go it was fine, clean & efficient. Paid extra for a view of Chrysler building or Empire State. You can decide, more of a view of UN building. The hotel is a good location for many of the sights.

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2Thank rds9298
Sao Paulo, SP
Reviewed 28 August 2016

I liked the hotel very much. We arrived early and early check in was accepted (not usual in NY!). Room and amenities as expected by Westin style (which I like as Elite member). Only "downside" is charging USD 8 per delivered package!

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Thank Betty G
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Betty G, Thank you for taking the time out to review our hotel. I am delighted to hear that you were able to enjoy your stay with us. In regards to the package charges, please know that our packages are handled our UPS, and as such there are charges for each package that is delivered to the hotel. Thank...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $254 - $897 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#154 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have no actual view of New York. Our upgrade was possibly an error of judgement. ”
 of 5 bubbles Makemdad, 1 Dec 2016 | Read review
“Any room unless you plan on spending a lot of time in the hotel”
 of 5 bubbles griggstraveller1, 29 Nov 2016 | Read review
“Take ear plugs if you are a light sleeper!”
 of 5 bubbles 463suzyh, 29 Nov 2016 | Read review
“No idea as we werent given the option of a high room!”
 of 5 bubbles flic22, 26 Nov 2016 | Read review
“Book a suite and you won't be disappointed. Nice spaces and comfortable seating.”
 of 5 bubbles davetS8949NR, 25 Nov 2016 | Read review
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