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Well situated with easy access to Grand Central, Times Square etc. Rooms are surprisingly spacious for New York and well appointed. Had a few issues with customer service and am currently waiting on a $120 refund for overcharging.More
Response from Bhumika B, Executive Assistant at The Westin New York Grand CentralResponded January 18, 2018
Thank you for reaching out to us. I am delighted to hear that you found our property's location well suited for your travels. I am sorry to hear that we did not meet your expectations with our service. I would be delighted to...More
Room was large by NYC standards and the beds were extremely comfortable. The hotel is very close to Grand Central and the metro and you have a great view of the Chrysler building. Staff is really accommodating and even though the hotel was busy they...More
Thank Lexie M
Response from TeamMarriott, General Manager at The Westin New York Grand CentralResponded February 28, 2018
Dear Lexie M,
It was a delight to host you at The Westin New York Grand Central. We are glad to know you loved being close to attractions like Grand Central, the metro and that the service provided by our associates made your stay a...More
Staying at the Westin Grand Central for a few night getaway. It is in a convenient location near Grand Central. Front desk staff is nice. Rooms are great size. Wonderful bed and nice bathroom. Our shower was not draining properly, but was promptly fixed. However,...More
Thank Ryan F
Response from Bhumika B, Executive Assistant at The Westin New York Grand CentralResponded January 16, 2018
Hello Ryan F,
Thank you for taking the time to review our property. I am delighted to hear that you enjoyed our property as well as it's locations. I am sorry to hear that you an associate from the restaurant was not professional. I would...More
So my fiancé got this hotel in a blind booking on hotwire.com for a really good price, especially considering that we booked it the day before New Year's Eve, for New Year's Eve. The hotel was perfectly located for what we had planned, and was...More
The hotel itself is amazing. Fantastic location to Grand Central and an amazing view of the Chrysler Building. There’s a CVS nearby and a wine/spirits store in the opposite direction. The size and price of the rooms is positively amazing and the tub was soo...More
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the
affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
No I have not found that to be true in any New York Hotel. However it is customary to tip Bellmen, maids and other service providers in hotel for normal services. Tips are actually part of the expected compensation for... More
No I have not found that to be true in any New York Hotel. However it is customary to tip Bellmen, maids and other service providers in hotel for normal services. Tips are actually part of the expected compensation for such services.