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The Westin New York Grand Central

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3,160 Reviews from our TripAdvisor Community

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Showing 2,537: English reviews
London, United Kingdom
Reviewed 2 February 2017

Really enjoyed the location and the stay. The staff was very friendly and the rooms were comfortable. Good restaurants near by. The only thing I would recommend is an Olympic weightlifting bar in the gym. Otherwise great

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Helpful?
Thank AdelHum
Chicago
Reviewed 1 February 2017

I have always loved the rooms in this hotel for the comfortable seating, great bed and functional bath (with extra storage on the shelf under the sink). The rooms are quiet - I never hear hallway noise or neighbors - and the location is perfect for quick access to the subway. And on our last visit, my interactions with the...

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Thank lmvacation
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Imvacation, I am delighted to hear that we are able to provide you with consistent service that you've enjoyed during your stay with us. I am glad to hear that you are able to enjoy the convenient location of our property. As we strive to excel in the areas of customer service, it great to hear such comments from...

Hertfordshire, United Kingdom
Reviewed 1 February 2017

This was my first time to NYC, travelling with my daughter and my son 13 and picked this hotel based on previous reviews and what I thought I would need. It turned out brilliantly. Upon arrival the check in staff were very welcoming and our room was upgraded. Our room was on the 30th floor with great views of the...

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Thank RONAVHB
Saint Paul, Minnesota
Reviewed 1 February 2017

I am not sure I have the spelling right, but Diedra was great at helping me get to the skyline and finding an interesting place for lunch. She got us in our room early so we could enjoy more of New York. We ha a room with a view of the Empire State Building.

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Thank Brenda H
Kent, United Kingdom
Reviewed 1 February 2017

I was brought to New York for my 30th birthday. The hotel was lovely and in a fantastic location - basically mid-way between uptown and downtown so everywhere was easy to get to. It was also only 4-5 minutes walk to Grand Central Station. There was a 24-hour pharmacy just one block away (which came in handy when we needed...

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Thank Talia V
Cleveland, Ohio
Reviewed 31 January 2017

The Westin Grand Central is located three blocks from Grand Central Station, and is right in the middle of everything in that area. From the ease of check-in and check-out, to the professionalism of the staff, to the size and quality of the room, this is a very nice place to stay in the Grand Central area.

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Thank bmaver64
Chicago, Illinois
Reviewed 30 January 2017

The Staff Was Absolutely Fantastic!! he location can't get any better if you want to be a few blocks away from Time Square. The hotel is right down the street from the Awesome Grand central station which has an unbelievable seafood restaurant within it. Free wifi, in-room safe, I stayed in a great room on the 33rd floor and the...

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1Thank djahmahnee
Toronto, Canada
Reviewed 30 January 2017

Hard to beat the price for mid town considering the proximity to Grand Central Station, the in-house complimentary fitness center, and the size of the rooms. I would stay here again and give this place a thumbs up for business travelers. You're close to all the major downtown offices, quick uber ride from nightlife in the east village or soho,...

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Thank gmdunlop
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello gmdunlop, Thank you for taking your time out to review our hotel. I am delighted to hear that you had a wonderful stay at our property and were able to take advantage of our convenient location. We look forwarding to welcoming you back soon.

Houston, Texas
Reviewed 29 January 2017

The service we received was great. Although the methods used by the custodial staff to tidy the bathroom are questionable. Overall our stay was very pleasant. We loved the friendly feel as you walk through the doors, and the speedy check in and check out.

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Thank 598tanya
Toronto, Ontario
Reviewed 29 January 2017

Very nice room (King bed plus couch), nice view of city, convenient midtown location (if you don't mind walking a bit) and a few minutes from Grand Central stn obviously. All in all I recommend it. Had minor issues with consistent replenishing of daily supplies in room. I was there for 5 days, 4 nights and only got my free...

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Thank phillips_ric
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello phillips_ric, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay with us. I am sorry hear that your room was properly replenished with amenities. I have forwarded your comment to our management team so that they may look further into you feedback. Thank you again for...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $298 - $743 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#151 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
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Exeter, United Kingdom

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Questions? Get answers from The Westin New York Grand Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor or room at the back of the hotel. They're always a little quieter”
FionnaW905, 29 Apr 2017 | Read review
“Request high floor, not facing 42nd Street for less road noise.”
Sooz4food, 29 Apr 2017 | Read review
“Whenever possible get a high floor. As you would expect on a busy street in NY the traffic noise can be an issue.”
michaelgD820WV, 27 Apr 2017 | Read review
“Bed pillow had stains on it, bedding was very wrinkled, robe in bathroom had several areas on dirt on it. They never did remake the bed for us as promised.”
jackiesO4003GF, 27 Apr 2017 | Read review
“If noise is a concern, ask for a room not facing 42nd street”
270lylew, 26 Apr 2017 | Read review
5 of 5