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    The Westin New York Grand Central

    212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
    (212) 490-8900
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    2017-12-24 2017-12-25
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    US$261
    US$172
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    Traveller (801)
    Room & Suite (508)
    Dining (16)
    Overview
    • Excellent41%
    • Very good39%
    • Average13%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “great location” (505 reviews)
    “new york” (507 reviews)
    Wifi
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.5 Star Hotel
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    Special Offer: Breakfast for 2 Included
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (3,546)
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    251 - 255 of 2,850 reviews

    Reviewed 26 May 2017 via mobile

    Hairs on the bathtub, dirty towels, bad service. The bellman before taking my luggage for storage stated that a minimum of a 10 dollar tip was required if I was to return after his shift! Really???? Is there a Manager available at the premises? If...More

    Thank 491aar_nc
    Response from David L, Manager at The Westin New York Grand CentralResponded 27 May 2017

    Hello Aaron C, Thank you for taking the time out to review our hotel. I am truly sorry about the cleanliness issues and the issue with the bellman that you encountered during your stay. I would like more information so we can continue to improve...More

    Reviewed 26 May 2017

    Hotel was great, clean, conveniently located. Staff were helpful and quickly resolved a few minor issues that came up. Room was bright and included wifi for internet. They sent up strawberries with chocolate for us as we were celebrating an anniversary. I would recommend this...More

    Review collected in partnership with this hotel
    Thank naaf
    Reviewed 26 May 2017

    Nothing really fancy or outstanding about the Westin. It is a standard Westin, though I will say I though the king size bed was great for sleeping, very comfortable. The location is fantastic - close to Times Square, the Chrysler Building, Grand Central Station and...More

    Thank beavertrail
    Response from David L, Manager at The Westin New York Grand CentralResponded 27 May 2017

    Hello beavertrail, Thank you for taking the time out to review our property. I am delighted to hear our hotel's location worked to well during your stay with us. Also we truly appreciate all of the great feedback regarding your experience with the staff. As...More

    Reviewed 25 May 2017

    Stayed one night for work. I was sickened to wake up in the morning to see the bed sheets had ridden up, showing a FILTY mattress with big yellow stains. When I told the front desk when I checked out, a manager (I assume) was...More

    Thank Susan M. B
    Response from David L, Manager at The Westin New York Grand CentralResponded 27 May 2017

    Hello Susan M Thank you for taking the time out to review our hotel. I am sorry to hear of the cleanliness issues during your stay. We would be interested in looking into the situation further. Please feel free to email us at ShareExperience.03789@starwoodhotels.com. Thank...More

    Reviewed 25 May 2017

    The location is great. We walked everywhere. We were not recognized for our SPG status. The room was clean and comfortable. It was large for NYC standards. We would stay here again. The bar is very noisy and full of work people. We were on...More

    Thank Anne S
    About
    Awards & Recognition
    GreenLeadersBronze level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$190 - US$633 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #62 Green Hotel in New York City
    • #153 Romantic Hotel in New York City
    • #160 Luxury Hotel in New York City
    • #161 Family Hotel in New York City
    • #169 Business Hotel in New York City
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 774
    • Reservation Options
    • TripAdvisor is proud to partner with Starwood, Booking.com, Hotels.com, Expedia, TripOnline SA, getaroom.com, Priceline, Travelocity, Agoda, Orbitz, Hotwire, HotelsforEveryone, HotelQuickly, Cancelon and Evoline ltd so you can book your The Westin New York Grand Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • New York >
    • New York City >
    • Midtown / Manhattan
    • Also Known As
    • The New York Helmsley Hotel New York City ,
    • The Hotel New York City ,
    • New York Helmsley Hotel ,
    • Hemsley New York ,
    • Helmsley Hotel New York ,
    • The New York City Helmsley ,
    • Helmsley New York
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    Traveller (801)
    Room & Suite (508)
    Dining (16)
    Pool & Beach (1)
    Hotel & Grounds (479)
    Bathroom (57)
    Business Centre & Event Rooms (9)
    Nearby
    Midtown
    This is the iconic New York that so many visitors
    imagine before they visit—spectacular skyscrapers like
    the Chrysler Building and Empire State Building,
    iconic public buildings like Grand Central Terminal
    and the New York Public Library, and the non-stop
    hustle and bustle of the city streets. Fifth Avenue is
    a shopper's heaven where you can find every kind of
    store imaginable, with fashion brands ranging from the
    ...More
    Sponsored by:
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    Ask a question
    Questions & Answers
    limasu
    12 December 2017|
    Answer
    Response from redditchbunch | Reviewed this property |
    I did not pay it for the same reason but i got a email comformation that I wouldn't have to pay it from hotel before I got there and I told them this on arrival I would suggest getting an email confirming this prior to... More
    0
    Votes
    Spencer T
    22 November 2017|
    AnswerShow all 6 answers
    Response from Fussy0nes | Reviewed this property |
    I’m sorry I think we stayed in a deluxe room but that definitely has 2 doubles
    0
    Votes
    Hartleycouple
    17 November 2017|
    AnswerShow all 5 answers
    Response from Hari D | Reviewed this property |
    Yes, there is a luggage room which you can use and the staff are happy to assist with this.
    1
    Vote
    Room Tips
    "Ask for high floor for great view of Chrysler or Empire State on the other side"
    Read review
    "If you can afford the extra cost ask for a room with a view of the Empire State Building."
    Read review
    "High floor, corner suite."
    Read review
    "We faced the front fairly good views"
    Read review
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