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The Westin New York Grand Central

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2,733 Reviews from our TripAdvisor Community

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Showing 2,152: English reviews
Boston, Massachusetts
Reviewed 22 April 2016

This is a reasonably nice hotel in a good location, close to Grand Central, with easy access. The problem appears to be either incompetent staff or completely unacceptable business practices. e.g. I was told that my wifi would be complimentary for this stay as a courtesy for signing up for their SPG program at checkin. Nevertheless, a charge for $14.95...

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Helpful?
1Thank Vladimir P
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Vladimir P, I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing from you.

Reviewed 19 April 2016

I was pleasently surprised by how wonderful this hotel was. The staff, specifically Doris was incredibly helpful and wonderful checking in and went above and beyond to make sure our stay was great. The hotel was good location and very nice. I would stay here again next time I am in New York.

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Helpful?
2Thank Julia B
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Julia B, Thank you for taking out to review our hotel. I am delighted to hear that you had a wonderful stay with us. I am glad that our location was convenient for all your travel needs. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I...

Atlanta, Georgia
Reviewed 18 April 2016

I love Westin for its consistency and quality, but the Westin Grand Central is lacking in some aspects. Highs: service, location, internet, room size and comfort, TV Lows: lack of Make a Green Choice participation, minibar instead of mini-fridge, ridiculous prices in restaurant, and disappointing gym If you are familiar with Westin, the GC version will not disappoint in terms...

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Helpful?
1Thank phiNole
Venice, Italy
Reviewed 17 April 2016 via mobile

In New York City, a central location can enhance your trip. The Westin allowed easy access to Times Square and the Upper East Side, Grand Central station and walking distance to some of the main shopping streets. Check-in was a great experience, as a hotel representative met me outside before I could get out of my taxi. The room and...

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Helpful?
2Thank Venetian_Love
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Venetian_Love, Thank you for taking the time to review our hotel. I am delighted to hear that you had a wonderful time at our hotel. I am also pleased to hear that our hotel’s location has worked really well for your travels. As we strive to excel in the areas of customer service, it great to hear such comments...

Alexandria, Virginia
Reviewed 16 April 2016

Stayed at the GC Westin NYC. The service and staff took care of our comforts on this wet and cold weekend! The beds, as always are divine. I always remind myself I want to buy their beds and make up mirrors! There were, as usual, no complaints - service was impeccable. The adjacent restaurant was also worthy. I only wished...

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Helpful?
1Thank Karen B
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Karen B, Thank you for taking the time the review our hotel. I am delighted to hear that you had a wonderful stay our hotel despite the wet and cold weekend. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again for your feedback and we...

Boston, Massachusetts
Reviewed 14 April 2016 via mobile

Check-in experience was excellent. We booked the ADA king room but was upgraded to the "grand deluxe room" upon arrival which is located on the 25th floor, room 2511, with views of 42nd st and the Chrysler Building. Room was a good size and with a nice sitting area and a good size bathroom. I was looking forward to a...

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Helpful?
1Thank axriyadi
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Axriyadi, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues you encountered during your stay with us. Please email me at bhumika.bharucha@wesitn.com and I would be delighted to look further into this matter for you. I look forward to hearing from you.

Glasgow, United Kingdom
Reviewed 14 April 2016

nice 'corporate' type hotel. We had a corner room for 3 people - good size but because it was on 19th floor didn't really have the fabulous views of the city (the main reason we booked it). Concierge was good but disappointed in other aspects: had to contact hotel twice before we stayed to see if it was possible to...

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1Thank Caterina O
Reviewed 14 April 2016

Had a great stay at the Westin Grand Central. Relatively clean, loved the in room Starbucks coffee. Bed was comfortable. Staff polite and helpful. Like all the hotel's in the city, expect to hear NYC traffic, sirens, and honking horns. Slept with a white noise app on my phone and was fine. Connecting to wifi was sketchy. At certain times...

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Helpful?
1Thank Trackmom3
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Trackmom3, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful time at our property. I am sorry to hear that you had some Wi-Fi connectivity issues. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests....

Des Moines, Iowa
Reviewed 12 April 2016 via mobile

Wonderful location! 5 minute walk to Grand Central Station for subway or trains, about 15 minute walk to Times Square, 30 minute walk to Central Park and very easy ride to southern end of Manhattan. Staff was very nice and quiet bar to end your day and reminisce. Definitely stay again. Breakfast not so great but cafe next door!

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Helpful?
2Thank mstewartschmidt
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello mstewartschmidt, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay our hotel. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again for your feedback and we look forward to welcoming you soon...

Atlanta, Georgia
Reviewed 12 April 2016 via mobile

Hotel location was great, very central to everything! Staff was pleasant and accommodating ESPECIALLY Hector who was exceptional! The only downside was we couldn't get the temperature in the room right, was too hot a couple nights and there was mold stains on ceiling in the bathroom. The handicap bar in the shower was broken and would completely pull out...

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Helpful?
2Thank K J
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello K J, Thank you for taking the time out to review our hotel. I am delighted to hear that Hector was able to provide exceptional service. I am sorry to hear that the condition of your bathroom was not up to standard. I would be delighted to look further into the room and see if everything was fixed. Please...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $251 - $907 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#61 Green Hotel in New York City
#156 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
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Questions? Get answers from The Westin New York Grand Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor facing north gives you great views. Not sure about the other sides.”
 of 5 bubbles lviewguy, 6 Dec 2016 | Read review
“high floor - away from elevator”
 of 5 bubbles eshepard, 6 Dec 2016 | Read review
“Some rooms have no actual view of New York. Our upgrade was possibly an error of judgement. ”
 of 5 bubbles Makemdad, 1 Dec 2016 | Read review
“Any room unless you plan on spending a lot of time in the hotel”
 of 5 bubbles griggstraveller1, 29 Nov 2016 | Read review
“Take ear plugs if you are a light sleeper!”
 of 5 bubbles 463suzyh, 29 Nov 2016 | Read review
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