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The Westin New York Grand Central

Westin.comUS$254*
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GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Westin New York Grand Central
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3,214 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,585: English reviews
Glasgow, United Kingdom
Reviewed 25 December 2016

The reception staff were helpful and friendly but there was a substantive delay and line before we could check in. Room was fine, bathroom toiletries were below average in quality. Request for additional water and pillows were promptly dealt with. Room somewhat small for the price.

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Helpful?
Thank Paul E
Glasgow, United Kingdom
Reviewed 25 December 2016

Excellent location ; friendly staff . Check in was very efficient and we enjoyed our stay . The room was clean , large , well equipped and the bed comfortable . Great way to spend Christmas in New York .

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Thank Susan S
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Susan S, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with...

Denver, Colorado
Reviewed 22 December 2016

When it comes to NY, the best you can ask is this Westin. Super spacious rooms and in the heart of midtown. Staff is great and property is well maintained. Only thing I found that could be offered to preferred guests is Green choice!

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Thank Spglifeplat
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Spglifeplat, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Richmond, Virginia, United States
Reviewed 22 December 2016

The staff is what made our stay at the Westin Grand Central. The front office staff including Ayan, Skarly, & Gus were all so warm, welcoming & accommodating. The rooms were so big for New York and very clean. The beds were very comfortable and outside noise wasn't an issue at all. The location was convenient as well so close...

Review collected in partnership with this hotel
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Thank Jennifer C
Ginevra
Reviewed 22 December 2016

Very nice Westin hotel, clearly almost-brand-new-structure, it has very spacious rooms with the standard, practical and clean Westin forniture. Rooms on the backside of the building offer an excellent quality of sleep...and I have been lucky.... Helpful front desk and concierge, I don't give 5 full points because the breakfast is below the standard of other Westin around the country....

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Thank d_agva
Washington, DC
Reviewed 22 December 2016

I stay at the Westin whenever i come to the city for work. Centrally located near Grand Central. Rooms are spacious and comfortable. There is a restaurant for casual dining on site, but many restaurants in the area.

Review collected in partnership with this hotel
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Thank dannyindc
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello dannyindc, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Nantwich, United Kingdom
Reviewed 22 December 2016

House keeping was not particularly good but I don't usually find the u.s up to European or Asian standards. Staff were friendly and helpful. It was a good location for a New York stay. Very central. Restaurant was very limited but there was a great sandwicherie next door that we went for breakfast which was great quality and a lower...

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Thank liese p
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello liese p, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with...

Leicester, United Kingdom
Reviewed 22 December 2016

Stayed here for 4 nights in a deluxe room on the 34th floor - worth the extra for deluxe as less street noise and room bigger. Good size room for 4, clean, warm and all the standard hotel amenities you may need. We got complimentary wifi on check in which we used a lot. I had requested a room with...

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1Thank helen w
Reviewed 21 December 2016

I tagged along with my wife for her meeting and we stayed at this hotel. Its location is good if you need to walk to Grand Central Terminal, Chrysler Building, Bryant Park, and the vicinity such as the St. Patrick's Cathedral, Rockefeller Center, Empire State Building, Flatiron Building, etc. Good location to take pictures. The room was spacious, clean and...

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Helpful?
Thank T N
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello T N, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with...

Reviewed 21 December 2016 via mobile

That had to be one of the largest rooms I've stayed in in NYC. We had a king size bed and there was room for the pull out bed. Check in was painless and staff were welcoming. The hotel seemed to be busy but not overwhelming with people. Housekeeping was adequate. The hotel is a block from a subway entrance...

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Thank darxhow

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04/06/2017 05/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $301 - $789 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#61 Green Hotel in New York City
#152 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
86 questions
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Exeter, United Kingdom

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Questions? Get answers from The Westin New York Grand Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View out onto the street is good”
227ianc, 18 May 2017 | Read review
“in New York, I like higher rooms, but didn't spend much time looking out the window.”
SSHotelman, 15 May 2017 | Read review
“For a full on experience get a room on one of the top floors. ”
laurajR2867LZ, 10 May 2017 | Read review
“Ask for a corner room, or one at the front of the hotel, for views.”
  • The Chrysler building from our room
jackblackCoventry, 7 May 2017 | Read review
“Ask for a room on a higher floor as it is quieter. You can also get a view of the Empire State Building on one side of the hotel.”
Seanspacifica, 7 May 2017 | Read review
5 of 5
Westin.com
US$254* /night
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HotelQuicklyUS$375
Booking.comUS$254
PricelineUS$254
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Prices are for 1 room, 2 adults
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