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Traveller (204)
Room & Suite (225)
  • Excellent35%
  • Very good40%
  • Average15%
  • Poor6%
  • Terrible4%
Travellers talk about
“upper east side”(153 reviews)
“madison avenue”(49 reviews)
“museum mile”(28 reviews)
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Room Service
3 Star Hotel
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Offers from Hotel Wales
Special Offer: New York New Year
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Apr. 2Apr. 3
1 room, 2 adults, 0 children
Standard Room
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Reviews (830)
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All reviewsupper east sidemadison avenuemuseum milesinai hospitalcentral parkcooper hewittrooftop terracenew yorkmetropolitan museum of artfree coffee and teaboutique hotelking suitesitting areafront desk stafflarge bathroombed was comfortablefour nights
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281 - 285 of 773 reviews
Reviewed 14 September 2015

We have been staying at the Wales on and off for the last 17 years because of the location, which is excellent, in the upper east side. The service is OK but very limited. They used to offer a limited buffet breakfast with an espresso...More

Thank Christian W
Response from HotelWales, General Manager at Hotel WalesResponded 16 September 2015

Thank you for your review Christian and thank you for your repeat loyalty to the Hotel Wales. We are grateful that you chose us out of so many possibilities in New York. Please accept our sincere apologies for the mishaps which you mentioned. We will...More

Reviewed 13 September 2015

My Wife and I stayed at Hotel Wales for 3 nights during September and i must say that we were both very disappointed with this hotel. Usually i will not write a bad review about any hotels, however we find reviews very useful and for...More

2  Thank Armin E
Response from HotelWales, General Manager at Hotel WalesResponded 16 September 2015

I would like to thank you for your review and at the same time apologize for the inconsistencies which you mentioned. We truly strive to prevent these occurrences from taking place as best as possible. I certainly would like to obtain more information. I would...More

Reviewed 7 September 2015

My husband and I stayed at Hotel Wales this past week and we were really impressed. We booked our room through a deal on a travel website and after booking read a lot of mixed reviews. Our expectations were a little mixed on arrival but...More

Thank Pip_Ellwood
Response from HotelWales, General Manager at Hotel WalesResponded 10 September 2015

Thank you for your review. Our team is grateful that you gave us the opportunity to WOW you with our level of service in every step of the way. I am thrilled that you were able to take advantage of all the amenities that the...More

Reviewed 1 September 2015 via mobile

I recently stayed at the hotel wales new York I found the hotel to be well managed and maintained the staff were very helpful. The ammeneties were very good and the hotel had old world charm the location was great right next to central park...More

3  Thank Reg R
Response from HotelWales, General Manager at Hotel WalesResponded 10 September 2015

Thank you for your review Reg! It is great to read that you enjoyed the "old world charm" of The Hotel Wales. It really is a perfect way to describe it. We are glad you enjoyed the service as well as the amenities that the...More

Reviewed 24 August 2015 via mobile

Lovely hotel and location. Rooms are a bit dated. Found them to be comfortable, but in need of some upgrades to flooring, pain, colors. Super Staff. Very friendly and helpful. Attached restaurant is super. Very well located on Upper East SideMore

Thank boyd_stevens
Response from HotelWales, General Manager at Hotel WalesResponded 10 September 2015

Thank you so much for your review! It is great that you were able to dine at Sarabeths. It is a great choice of restaurant for either breakfast, lunch, or dinner. Our team is delighted that you gave us the opportunity to serve you. We...More

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Awards & Recognition
Certificate of Excellence
Top amenities
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Dry Cleaning
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Price range
US$198 - US$406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#212 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Price range
US$198 - US$406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#212 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (204)
Room & Suite (225)
Dining (30)
Amenities (35)
Business Centre & Event Rooms (7)
Upper East Side
Combining quiet residential neighbourhoods that have
easy access to Central Park with world-famous cultural
institutions, the Upper East Side is one of the most
livable places in the city. Along beautiful Fifth
Avenue, you’ll find Museum Mile, which houses many of
the nation's most famous attractions in a single
stretch, like The Metropolitan Museum of Art and the
Guggenheim Museum. Walk a few blocks into the
Questions & Answers
Ask a question
29 October 2017|
AnswerShow all 8 answers
Response from HotelWales | Property representative |
Good Morning, I am sorry it has taken us this long to respond as we did not see this message before. We are 4 blocks from the subway line.
25 June 2016|
AnswerShow all 4 answers
Response from Mary Beth M | Reviewed this property |
I have no experience with catering for a group though I will say Sarabeth's has a great reputation and your group size is manageable so I wouldn't foresee any problems.
Andrew A
1 February 2016|
AnswerShow all 2 answers
Response from Jeffhbtv | Reviewed this property |
According to their FAQ's, they have valet parking. I usually park myself in one of the local area garage's which is probably where they park as well (its not like they have their own underground garage). I have never had a... More
Room Tips
"8th floor quite"
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"Don't know of any helpful tips. I've always been satisfied with my room,"
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"High floor suites are desirable."
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"Corner suites have incredible views!"
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