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NYLO New York City

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NYLO New York City
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4,351 Reviews from our TripAdvisor Community

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Showing 4,056: English reviews
North Carolina
Reviewed 15 October 2015

This is a good hotel, rooms could be a bit cleaner. Construction outside the entrance was mildly annoying, but not too bad. Great location and very helpful doorman. I have stayed here many times and the hotel improves more and more every year.

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Helpful?
Thank WilsonNorthCarolina
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear WilsonNorthCarolina, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and services. Your comments will be shared with our entire team so they may be properly addressed. The team at the hotel and I look forward to welcoming you...

Potomac, Maryland
Reviewed 14 October 2015

Very friendly hotel in great location - easy walking to Central Park and other West side streets in New York. Many restaurants close by offering a variety of ethnic foods. Rooms are clean and easy to access.

Review collected in partnership with this hotel
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Helpful?
Thank AgnesD045
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear AgnesD045, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team so...

New York City, New York
Reviewed 14 October 2015

My family stayed here during 3 non sequential weeks over the past two months, stayed in 3 very different queen queen suites.. is really luck of the draw as to the quality of the room even in the same room category. First, the nice things: Speedy wifi (can get for free with certain rate plans, I recommend "A special deal...

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Helpful?
Thank jma5000
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear jma5000, It was our pleasure to have you stay with us. Thank you for contributing your feedback regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark...

Reviewed 14 October 2015 via mobile

Security staff found and kept my mom's wallet safe. They were very helpful. Ernest Mciver did a great job. Would highly recommend in the future! Also the hotel lobby is fantastic for working on your laptop. Great access to public transportation if needed.

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Helpful?
Thank Brian M
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Brian M, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff especially regarding Ernest! Your comments will be shared with...

Denver, United States
Reviewed 14 October 2015

The lobby was very inviting and had a vibe. The rooms are small and the bathroom was tiny. If you are more than one person and staying more than one night, it is not that comfortable. The location is great.

Review collected in partnership with this hotel
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Helpful?
Thank Brian G
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Brian G, It was our pleasure to have you stay with us. Thank you for contributing your feedback regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards,...

Adelaide
Reviewed 14 October 2015

I'll start off on a positive note. The location of the hotel is brilliant. In the Upper West side, the subway a short walk and central park a block or so over. A lot of eateries and shops nearby. The beds - super comfy! The overall appearance of the hotel was different, modern and quirky! Even though on closer inspection...

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Helpful?
3Thank 388stephaniev
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear 388stephaniev, It was our pleasure to have you stay with us. Thank you for contributing your feedback regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team so they may be properly addressed with the appropriate departments. Hopefully, this will enable us to achieve...

London, United Kingdom
Reviewed 14 October 2015

NYLO is a great hotel in Upper Westside - comfortable rooms, helpful and friendly staff and a great location from which to explore all of New York. I have been staying at NYLO for business trips for over 10 years - I will certainly be back whether for business or pleasure.

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Helpful?
Thank Mark P
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Mark P, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed the hotel overall and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be...

Columbus, Ohio
Reviewed 13 October 2015

This was our third stay. Friendly staff. Clean, beautiful room. They finally put some towel hooks in the bathroom. Drive in from out of state, they store your car while in town, when you are ready to leave you get your car back. No fuss, no hassles, no stress about dealing with your car, it's great. Three blocks from Central...

Review collected in partnership with this hotel
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Helpful?
Thank Todd S
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Todd S, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team...

New Hampshire
Reviewed 13 October 2015

What a fun hotel! Although I was there for business, I was wishing my husband was there to enjoy it with me. It would be great for a girls weekend as well. I liked the cool, modern, industrial design of the rooms and the bar scene was great. I love that area of the city and if you are comfortable...

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Helpful?
Thank Otis204
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Otis204, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product and services. Your comments will be shared with our entire team so they may be properly...

Delray Beach, Florida
Reviewed 13 October 2015

Stayed at the hotel for several days in Oct. 2015. Found staff extremely courteous, helpful and pleasant. Questions answered eagerly. Centrally located in NYC for uptown or downtown visit. CVS right on the corner to purchase anything. Lots of good restaurants, fast food, take out along Broadway. Nice fresh fruit stands. Room comfortable, clean.... high floor, windows looking out on...

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Helpful?
Thank AleseMort
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear AleseMort, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team so...

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 

Additional Information about NYLO New York City

Address: 2178 Broadway, at W 77th Street, New York City, NY 10024-6647 (Formerly On The Ave Hotel)
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: $285 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 291
Reservation Options:
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Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York
Hotel Style:
#54 Business Hotel in New York City
#82 Family Hotel in New York City
#123 Romantic Hotel in New York City
#130 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from NYLO New York City staff and other travellers.
47 questions
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Questions? Get answers from NYLO New York City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great views, fantastic location, parking garage a block away”
 of 5 bubbles aarono218, 22 Mar 2017 | Read review
“Rooms are small compared to hotels I've stayed in but, of course, it is New York. ”
 of 5 bubbles GolfGalAZ, 21 Mar 2017 | Read review
“Good sized rooms in NYC are still small, so pack on the lighter side.”
 of 5 bubbles rachelkX6120JH, 20 Mar 2017 | Read review
“Ask for your drink in a plastic cup and head up to the rooftop terrace at sunset”
 of 5 bubbles 620samanthac, 20 Mar 2017 | Read review
“Higher floors nicer rooms better views!”
 of 5 bubbles BIGPACK007, 18 Mar 2017 | Read review
5 of 5