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The Bentley Hotel

TravelocityUS$159*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Bentley Hotel
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3,463 Reviews from our TripAdvisor Community

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Showing 3,071: English reviews
Milwaukee, Wisconsin
Reviewed 5 days ago NEWvia mobile

Disgusting hotel. Old, worn cramped quarters. We prepaid for multiple nights and left after the first night. If we wouldn't have had a late flight and checked late, we would have never stayed the one night.! It is a dark and dingy setting beginning in the lobby, continuing into the creepy dark elevators and culminating in the tiredly decorated TINY...

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Helpful?
Thank reb b
BentleyNYC, Front Office Manager at The Bentley Hotel, responded to this review

Dear reb b, Thank you for providing feedback from your recent stay. We apologize for any inconvenience encountered, as we are saddened to see your experience was less than flawless. Rest assured, your business is highly valued and not taken lightly. Our priority at this time is to regain your confidence by providing you with a more typical stay on...

Reviewed 6 days ago NEW

Good location for the occasion that brought me to New York. The hotel is outdated, dirty and very dark.Fell short of expectations for the money! Coffee maker did not work and surface was dusty. However the bed was comfortable.

Review collected in partnership with this hotel
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Helpful?
Thank heribertos444
BentleyNYC, Front Office Manager at The Bentley Hotel, responded to this review

Dear heribertos444, Thank you for taking the time to provide a review from your recent stay. Please accept our apologies, as it seems we fell short of delivering a flawless experience. Our priority at this time is to regain your confidence and provide you with a more pleasant and flawless experience on a future visit. Should your future plans bring...

Reviewed 1 week ago via mobile

I stayef on the hotel for a week and everything was excellent! The staff was very friendly and helpful, the room had a nice view and also the localization of the hotel for me, it's very good because you can just move to every part of NYC from there very easily, in my experience I received a lot of packages,...

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Helpful?
Thank José Pablo S
BentleyNYC, Front Office Manager at The Bentley Hotel, responded to this review

Dear José Pablo S, We would like to take this opportunity and say thank you so much for your amazing review of The Bentley Hotel NYC! Our dedicated staff prides itself on delivering unparalleled service and there is no better reward than your recognition. We hope to be afforded the privilege of welcoming you back soon! Cheers, Bentley Guest Services...

Reviewed 1 week ago

My husband and I had booked our honeymoon trip to New York and opted to stay here. We couldn't be more impressed with the personal assistance we received as opposed to a hotel chain. The room was very comfortable, the front desk was very accommodating, and the lobby bar has a wide selection. Great views from the roof top restaurant...

Review collected in partnership with this hotel
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Helpful?
Thank Taylor-Couch
BentleyNYC, Guest Relations Manager at The Bentley Hotel, responded to this review

Dear Taylor Couch Thank You for your wonderful review on the Bentley Hotel. We are delighted you decided to celebrate such a memorable experience with us and our staff was able to personally assist you with your needs. We would also like to thank you for mentioning and extending your gratitude to Neidaly and Julian , we will be sure...

Mission Viejo, United States
Reviewed 1 week ago

Great place to crash and visit many spot in NYC. We were here for our niece's graduation and found this hotel to be a good central spot for the entire family. The restaurant at the top of the hotel wasn't that great but the rest of the stay was great. Very comfy bed as well.

Review collected in partnership with this hotel
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Helpful?
Thank Chuck O
BentleyNYC, Guest Relations Manager at The Bentley Hotel, responded to this review

Dear Chuck O Thank you for taking the time out to write a review about the Bentley Hotel. We are delighted that you have enjoyed your stay and found the location to be accessible to your needs. It will be our pleasure in welcoming you back to stay with us in the near future. Cheers Bentley Guest Service Team.

Rome, New York
Reviewed 1 week ago via mobile

We have been coming to this hotel for 4 years now almost every 3-6 weeks Due to medical reasons and we have seen such a huge change and not a positive one . If it was not for the staff here (atleast the ones that are still here we miss mike,Jason and robessha ) who are wonderful which would include...

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Helpful?
Thank Cheryl I
BentleyNYC, Front Office Manager at The Bentley Hotel, responded to this review

Dear Cheryl, Thank you for continuing to be a loyal guest and taking the time to provide us with your feedback. We value your feedback as our guest and appreciate you sharing the challenges you have experienced. I am very glad to hear that the staff has been accommodating and has created an emotional connection. I would like to personally...

Almere, The Netherlands
Reviewed 1 week ago via mobile

Great hotel, very good service! Compliments for the staff! Clean en comfortable room! We we're in NY to celebrate my wife's birthday and staff surprised her with fresh fruit platter with birthday wishes!

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Helpful?
Thank willem3456
BentleyNYC, Guest Relations Manager at The Bentley Hotel, responded to this review

Dear Willem3456 Thank you for your wonderful review about the Bentley Hotel. We are pleased to know that you enjoyed your stay with us and our staff was able to provide you with such good service. It will be our absolute pleasure in welcoming u back to say with us in the near future. Cheers Bentley Guest Service Team

San Antonio, Texas
Reviewed 1 week ago

Hotel staff very friendly and helpful, location is excellent -good neighborhood. Within walking distance of Central Park and mid-town Manhattan. Price is very competitive, beds are very comfortable. Rooms are clean and efficient.

Review collected in partnership with this hotel
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Helpful?
Thank alfonsojg779
BentleyNYC, Guest Relations Manager at The Bentley Hotel, responded to this review

Dear Alfonsojg779 Thank you for this great review regarding your recent stay with us. Our dedicated staff prides itself on delivering unparalleled service and we thank you for your recognition. We are pleased to hear the location was suitable for your needs and we hope to be able to welcome you back soon. Cheers, Bentley Guest Services Team

Knoxville, Tennessee
Reviewed 1 week ago

Friendly and helpful front desk and concierge staff. Very close to medical center, nice restaurants, subway, and Central Park. Free internet access only available in lobby. Surcharge for internet service in room. Room spacious.

Review collected in partnership with this hotel
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Helpful?
Thank lisabp2017
BentleyNYC, Guest Relations Manager at The Bentley Hotel, responded to this review

Dear lisabp2017 Thank you for your review of the Bentley Hotel. We are delighted that our staff was accommodating and the locations was accessible to your needs. It will be our absolute pleasure in welcoming you back to stay with us in the near future. Cheers Bentley Guest Service Team

Reviewed 1 week ago via mobile

Paid 50% more than current rate. 1st room we were placed in (201) was basically a cave with a single 3x6 window below the roofline, behind a wall of curtains to hide reality - absolutely horrible. Graffiti view and a ladder escape up! Then placed in a room with a single queen. No free wifi in rooms. Tub didn't drain...

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Helpful?
Thank Gigimdp
BentleyNYC, Guest Relations Manager at The Bentley Hotel, responded to this review

Thank you for providing feedback from your recent stay. We apologize for any inconvenience encountered and we will take into consideration your constructive concerns. We would be delighted and grateful to be afforded the privilege of welcoming you back and regaining your confidence on a future visit. Sincerely, Bentley Guest Services Team

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11/06/2017 12/06/2017
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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located on Manhattan's Upper East Side - Hotel features panoramic views of Manhattan skyline, East River and the renowned, 59th St Bridge Be sure to have dinner and/or a cocktail in Prime at The Bentley restaurant. The kosher, continental menu features many great dishes that will not disappoint! Open Sunday - Thursday, 5:30pm - 10:30pm and Saturday, after sun-down, until 12:00am. ... more   less 

Additional Information about The Bentley Hotel

Address: 500 East 62nd Street, Between York Ave and FDR Drive, New York City, NY 10065-8314
Region: United States > New York > New York City > Upper East Side , Manhattan
Price Range: $240 - $541 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Bentley Hotel 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Bentley Hotel Nyc
Bentley Hotel New York City
Bentley New York City
Hotel Bentley New York
Hotel Style:
#105 Business Hotel in New York City
#166 Luxury Hotel in New York City
#182 Family Hotel in New York City
#192 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Bentley Hotel staff and other travellers.
82 questions
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Questions? Get answers from The Bentley Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you would like a view ask for a suite, our view was superb.”
224jo1, 27 May 2017 | Read review
“If you wish to stay with a river view, you could choose rooms from the back side of the hotel.”
bulentserdar24, 25 May 2017 | Read review
“Ask for a room with a view of the bay - spectacular sight!”
raizonstar86, 17 May 2017 | Read review
“1008 is a great corner room with big windows and great views. Assume it would be the same on every floor.”
penstan, 16 May 2017 | Read review
“their lower tier & junior suite rooms actually face offices not River or Bridge”
333campbell, 8 May 2017 | Read review
5 of 5
Travelocity
US$159* /night
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HotelQuicklyUS$250
PricelineUS$159
Hotwire.comUS$159
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*Disclaimer
Prices are for 1 room, 2 adults
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