Great stay. Cozy and clean room and very comfortable. The check is was so slow it’s took them an hour to find my reservation as the manager was busy and couldn’t check it. Should have more representative at check in time not just one. And an available manager. Except for the very slow check in every thing was great.
I've stayed at this hotel for 10+ years when visiting NY City. The location is fabulous, with a gourmet market next door and plenty of fast-arriving ride-hail cars. What really makes the hotel so special are the front-desk staff. They always recognize me, and take care of any requests promptly. These very nice people are like family, and the fact that it's the same staffing year after year tells me hotel management takes good care of its staff and they are happy to work there. Hopefully, new visitors to the hotel will meet Stanley at the front desk - he is king of good service. He really knows his guests and takes care of them as he would his family. A truly remarkable and wonderful person. My favorite room in the hotel is the corner king with queen bed sleeper couch. The room is large for a NY City hotel, and the views of the city life are always entertaining. The windows open, too. Convenient microwave and mini-fridge in the room. Housekeeping staff is cheerful and greets everybody. The hotel is not large by NY standards, but has a comfortable feel to it by not being too big. I'm glad the hotel has finally reopened after the pandemic caused so many hotel closures . Some changes have been made with room amenities, but this is common now throughout the Hilton chain due to the pandemic. If you really need a pen and note paper, for instance, bring your own - you won't find them in the room currently. My room definitely needed another lamp, which was eventually delivered when I requested it. There is one bar of soap for both shower and sink, not the usual two bars per room. The few items I needed in the room, such as extra towels, were brought by housekeeping upon request. The hotel is still a bit short on staff as the pandemic continues, so patience is good to have when requesting things. The hotel is being gently loved to death by its loyal customers, and I hope it will enjoy a renovation in the future. However, it's clean, all the basics are there, and the slightly dated furnishings and dark colors are a minor detail. The fabulous staff more than makes up for how the hotel interior appears now. I always feel protected at this hotel - the lobby bell staff and desk staff know their customers and make sure they are well looked after and safe, especially if one is traveling alone and going out for an event. I feel like a princess when I stay here!…
I had a great stay but as I was leaving collecting my bag, the bag agent demanded money. I understand and recognize the need to tip at guests' discretion, but I felt as though I was being treated as if this was an expectation -- a fee for service. The agent said "this is a tip service." I ask Hilton, is this a corporate policy to get bag staff to demand money in exchange for bags? If so, kindly change your policy and make this charge upfront. And are all guests treated like this? A foul end to otherwise decent stay.
During my reservation the teller told me was $199 per night and then when we get there we were shocked by the price that Mr. Stanley told me then he recommends that we called Hilton honors since he’s been hearing from other customers the same issues because I stay at the Hilton often and I’m one of the honor members I have never check my emails because I have Full trust on Holton tellers or representative as well as never had this issue before but this time rise . Please call me bank 3012541253.
I went to this hotel with my sister. We met each other after 3 years. The location is great . Near to everything.it was clean . The lobby for Covid time is small but the staff are fast and prevent of crowd. Our room was big enough , clean and convenient. The checked in us sooner and fast. I like the hotel very much.