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The Marcel at Gramercy

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The Marcel at Gramercy
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2,682 Reviews from our TripAdvisor Community

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Showing 2,288: English reviews
Reviewed yesterday NEWvia mobile

The rooms are miniscule but who cares? The bed is comfy. The housekeeping terrific ,the coffee on the tenth floor wonderful, the price is right. The only problem I had was that no one knew where hotel was when cell phone died and I was walking at night. Have stayed here many times and will stay again

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Helpful?
Thank Barbie2222
Chicago, Illinois
Reviewed 3 days ago NEW

The staff at the Marcel Gramercy was wonderful and very polite. Room was clean, if a bit compact, but that's what you expect in Manhattan. Internet wasn't too expensive to purchase and the shower and bathroom were nice. I was feeling a little sick from something I ate and the manager was nice enough to give me a late check...

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Helpful?
Thank andrewtavin
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello andrewtavin, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team. I am glad they made a memorable stay for you. Please reach out to me directly for your next visit. I will ensure another 5-STAR experience on your return. We are looking forward to seeing...

Reviewed 3 days ago NEWvia mobile

I haven't had an experience like this in a really long time. Customer service is such a thing of the past but woah, not here. Claribel at the front desk greeted myself, my sister and daughter like a warm friend. We had just arrived from West Palm Beach via Newark and we were feeling a little frazzled. I inquired about...

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Helpful?
Thank Allison L
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Allison L, We love your review and no surprises here this is what our staff does and both Claribel and Milta goes out of their way to ensure our guests are taken care of! Please reach out to me directly for your next visit. I will ensure another 5-STAR experience on your return. We are looking forward to seeing...

Evanston, Illinois
Reviewed 3 days ago NEW

This is a great hotel with a wonderful staff! The rooms are clean and nicely appointed, it is convenient location in the Gramercy neighborhood. Claribel at the front desk is amazing. The lobby is small and comfortable, and the staff is friendly and warm. Check in was fast and easy, as well as check out. If you need to park...

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Helpful?
Thank djomes
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello djomes, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here such as Claribel. I am glad she was able to make a memorable stay for you. Please reach out to me directly for your next visit. I will ensure another 5-STAR experience on your...

Reviewed 5 days ago NEWvia mobile

Me and my husband came to New York for a short trip and decided go stay in 'The Marcel at Gramercy'. Our first room was ok with big size bed and decent size room, but as it was low floor the traffic noise, construction sound and even people talking we could hear very clearly. We asked for a room change...

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Helpful?
Thank Miaolin S
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Miaolin S, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here such as Claribel. I am glad she was able to turn things around for you and made a memorable stay for you. Please reach out to me directly for your next visit. I...

Reviewed 1 week ago NEW

Had a great stay at The Marcel & really appreciate how amazing the staff especially Kiara & Milta in making my stay magical, nothing was a problem for them. The location is great (half way between Uptown & Downtown & had teh best room with a great view:))

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Helpful?
Thank Tony K
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Tony K, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here such as Kiara and Milta. I am glad they made a memorable stay for you. Please reach out to me directly for your next visit. I will ensure another 5-STAR experience on your...

Windsor, Canada
Reviewed 1 week ago

The staff was so friendly. Clean hotel, excellent room, comfortable bed, lots of space in the room! The hotel is located in a perfect area. Lots to do and all in walking distance! The Marcel team made my stay perfect! Thank you!

Review collected in partnership with this hotel
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Helpful?
Thank shyamp894
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello shyamp894, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team. I am glad they made a memorable stay for you. Please reach out to me directly for your next visit. I will ensure another 5-STAR experience on your return. We are looking forward to seeing...

Reviewed 1 week ago

We visited on our honeymoon, and aside from the very small room, everything else about the hotel was fantastic. The front desk staff was top notch, and immediately responsive to all our needs. Mohammed and Michael at the door were also both fantastic, willing and able to help us with our bags, car service, and great casual chat. We would...

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Helpful?
Thank Mark R
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Mark R, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here such as our doorman team of Michael and Mohammed. I am glad they made a memorable stay for you. Please reach out to me directly for your next visit. I will ensure another...

Reviewed 1 week ago

We have recently come back from spending New Year in New York, we stayed at the Marcel at Gramercy hotel (201 E24th street) and it was brilliant. The hotel was in a very good location to be able to get to everything we wanted to see. Everything was in walking distance and a taxi was easy to catch right outside...

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Helpful?
Thank Steveorgan
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello steveorgan, Thank you for your review and I am glad you had a wonderful stay! Bluebell cafe is one of our local favorites! Our guests and staff simple loves them. There are a lot of food choices within our area and I hope you get to try the others on your next stay. Please reach out to me directly...

Andorra la Vella, Andorra
Reviewed 1 week ago

We have had a great time at the Marcel hotel. The room was very confortable and clean. People who work at the Marcel is very kind and will be available to help you whenever you will need it. The location is good, near the 23th (subway) and good connections for the bus as well. We will return!

Review collected in partnership with this hotel
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Thank albiii2017
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello albiii2017, Thank you for your review and I am glad you had a wonderful stay! Please reach out to me directly for your next visit. I will ensure another 5-STAR experience on your return. We are looking forward to seeing you again! Have a Happy and wonderful New Year! JP - gm@marcelhotelnyc.com

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 

Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10010-3801
Region: United States > New York > New York City > Manhattan , Murray Hill
Price Range: $161 - $513 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Jetsetter so you can book your The Marcel at Gramercy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc
Hotel Style:
#38 Best Value Hotel in New York City
#112 Business Hotel in New York City
#127 Luxury Hotel in New York City
#141 Family Hotel in New York City
#143 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Marcel at Gramercy staff and other travellers.
33 questions
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Questions? Get answers from The Marcel at Gramercy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I asked for an upper floor for a great view. I highly recommend it .”
 of 5 bubbles djomes, 14 Jan 2017 | Read review
“Ask for the biggest room possible.”
 of 5 bubbles lluffbinnee, 4 Jan 2017 | Read review
“Junior Suite”
 of 5 bubbles Elbuddy, 4 Jan 2017 | Read review
“Terrible street noise even on the 10th floor. Hotel provides 1 set of earplugs.”
 of 5 bubbles Hypatia18, 29 Dec 2016 | Read review
“Ask for a room in the front of the building on 3rd Ave and if so a higher floor - great view of the Empire State Building!”
 of 5 bubbles Q1010RZmargaretm, 21 Dec 2016 | Read review
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