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The Marcel at Gramercy

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Traveller (603)
Room & Suite (481)
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Overview
  • Excellent50%
  • Very good31%
  • Average11%
  • Poor5%
  • Terrible3%
Travellers talk about
“guest lounge”(66 reviews)
“floor lounge”(82 reviews)
“new york”(421 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
4 Star Hotel
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Rooms
May 6May 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,490)
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Traveller rating
1,520
888
309
140
123
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1,520
888
309
140
123
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All reviewsguest loungefloor loungenew yorktenth floorthe empire state buildingroof terracemadison square parkboutique hotelfree coffeebigger roomrooms are smallcontinental breakfaststreet noisean upgradecorner roomaround the cornerlocation was perfect
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1,071 - 1,075 of 2,980 reviews
Reviewed 30 March 2016

Comfortable and quiet hotel in a great location. Stayed while visiting family, there was always someone helpful at the desk, room was clean and quiet. This was a good find in a city where it is not easy to find a lovely place at a...More

Review collected in partnership with this hotel
Thank Ann B
Response from MikeWilliamsGM, General Manager at The Marcel at GramercyResponded 31 March 2016

Hi Ann B - Thank you for sharing your experience with us! We are glad to hear you enjoyed your stay with us, and hope to have the chance to welcome you back soon! Take care. Mike Williams General Manager gm@marcelhotelnyc.com

Reviewed 29 March 2016

price paid was way to much for what we got. In general, standards (internationally seen) or higher elsewhere in the world for this price category. In that sense, we were disappointed. So in future we would stay somewhere else if price is not set right.More

Review collected in partnership with this hotel
Thank 127erwinv
Response from MikeWilliamsGM, General Manager at The Marcel at GramercyResponded 31 March 2016

Hi 127erwinv - Thank you for sharing your feedback with us. I am sorry to hear that you did not thoroughly enjoy your stay with us. I encourage you to please reach out to me directly the next time you're planning a return visit to...More

Reviewed 28 March 2016

The standard double room we booked (309) was tiny. Only just bigger than the bed. The window was fixed almost shut which let the heat out and sound in. The bathroom really needed a rework and deep clean. Chips and cracks in the bath and...More

Review collected in partnership with this hotel
Thank simonjhall
Response from MarcelGeneralManager, General Manager at The Marcel at GramercyResponded 31 March 2016

Hello simonjhall, Thank you for your review and your kind words regarding our location and staff. I apologize for the issues you mentioned and will be sure to share your feedback with the appropriate members of my staff. Feel free to e-mail me directly if...More

Reviewed 28 March 2016

Stayed here while I was attending a conference in March 2016. The room was clean and not too small (for New York standards). The location was good with lots to do in the area. The staff was very helpful (storing bags, cabs, etc.). Pay internet...More

Thank Andrew C
Response from MarcelGeneralManager, General Manager at The Marcel at GramercyResponded 31 March 2016

Hello Andrew C, Thank you for sharing your feedback with the Trip Advisor community. I am pleased to see that you had a positive overall experience with us. We hope to see you again soon. Cheers, Mike Williams General Manager

Reviewed 27 March 2016

Handy for subway and about 20 min walk to lots of attractions such as Empire State Building, Times Square, high line etc A good cheap diner nearby on corner of 23rd st and 2nd AV Good free wifi and free coffee in 10th floor lounge....More

Review collected in partnership with this hotel
Thank clydelad
Response from MarcelGeneralManager, General Manager at The Marcel at GramercyResponded 28 March 2016

Hello clydelad, Thank you for sharing your positive experience with the Trip Advisor community. I am thrilled to see that you enjoyed staying with us and that our location was ideal for your needs. We can not wait to welcome you back to The Marcel...More

View more reviews
About
Amenities
Top amenities
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Laundry Service
Dry Cleaning
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Bar/Lounge
Details
Price range
US$165 - US$451 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#91 Luxury Hotel in New York City
#109 Business Hotel in New York City
#138 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$165 - US$451 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#91 Luxury Hotel in New York City
#109 Business Hotel in New York City
#138 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveller (603)
Room & Suite (481)
Dining (15)
Amenities (85)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
Ask a question
AOW23
7 November 2017|
AnswerShow all 6 answers
Response from Mary Sue F | Reviewed this property |
Uber or Lyft have the best pricing
0
Votes
Krystal J
17 October 2017|
AnswerShow all 5 answers
Response from Kendal B | Property representative |
Good morning, You can pay your room and tax in cash when booking the reservation in person. We do require a credit card upon check in for incidentals which we pre authorize 75.00 upon check out if no extra charges are added... More
0
Votes
a4alisaaa
22 May 2017|
AnswerShow all 7 answers
Response from JP D | Property representative |
Hello, its typically pretty slow during this holiday weekend so you should be fine. Unfortunately the garages here does not hold any spaces for future use.
0
Votes
Room Tips
"Already mentioned"
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"Try to ask for a room facing the street and not the back walls."
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"Ask for a room away from 3rd Ave to avoid noise"
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"Ask for a higher floor if you are a light sleeper. We were on the sixth floor and slept well."
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