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The Marcel at Gramercy

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The Marcel at Gramercy
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2,807 Reviews from our TripAdvisor Community

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Showing 2,401: English reviews
Troy, Michigan
Reviewed 22 February 2015

I stayed at The Marcel for 2 nights for a business trip in January 2015. The entire experience was very enjoyable. I like the hotel's design aesthetic. It's a nice change from the blandness of a commercial chain hotel. The bed was extremely comfortable (would have loved to sleep in)! No issues with noise either from other rooms or from...

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Helpful?
1Thank Doreen M
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Doreen M - Thank you for sharing your experience with us! We are glad that you had a positive experience in all facets of your stay. We hope to see you again soon! Sincerely, Mike Williams General Manager

New York City, New York
Reviewed 21 February 2015

very nice. was randomly upgraded to a better room which was a nice suprise! it's dim in the lobby thus giving it some cool, chic vibes. overall, i have nothing but positive reviews for this establishment.

Review collected in partnership with this hotel
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Helpful?
Thank Maite A
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Maite A - Thank you for sharing your feedback with us! We're glad you enjoyed your stay with us, and hopefully next time you can have a bit longer stay. Sincerely, Mike Williams General Manager

London, England, United Kingdom
Reviewed 20 February 2015

Very comfortable bed, room far too small, friendly helpful staff. We missed a bar or lounge to return to after dinner out. No tea or coffee making facilities either. No free wi-fi either except if you go up to 10th floor! Sorry not for us. Mohammed at front desk very helpful and charming though!!

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Helpful?
1Thank Patsy A
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Patsy A - Thank you for sharing your experience with us. I am sorry that we did not provide enough facilities for you. We hope that you would consider giving us another try at some point in the future. If so, please feel free to contact me directly at mwilliams@marcelhotelnyc.com - I would be happy to handle your reservation...

Seattle, Washington
Reviewed 20 February 2015

Special Thank you to Errol for your prompt service! Sidney and Doris also for your professionalism in helping with our stay. Very professional staff. The room was incredible, clean and quiet. The late check out was especially helpful. The breakfast staff were quick and providing a nice meal to start the day. Could not ask for a better staff and...

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Helpful?
Thank sydneysmith69
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi sydneysmith69 - Thank you very much for your kind review! Errol, Sidney and Doris all appreciate your positive words, also! We hope to see you again the next time you are in the Gramercy Park area. Take care! Mike Williams General Manager

Palmetto, Florida
Reviewed 19 February 2015

great location, great beds; noisy on street side but they supply you with ear plugs(a nice touch) the room is small but comfortable (small rooms are typical of NYC rooms) doorman will flag a cab for you lounge on 10th floor has great coffee

Review collected in partnership with this hotel
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Helpful?
Thank Nancy N
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Nancy N - Thank you for providing your feedback regarding your recent positive stay! We love to hear when our great customer service efforts are paying off. We hope you're enjoying sunny Florida, and we can't wait to see you again soon!! Bring us some warmth :) Sincerely, Mike Williams General Manager

Rio de Janeiro, RJ
Reviewed 19 February 2015

The hotel is nice. the staff is nice, but I got a tiny room - I managed with the front desk to change to another one bigger. The shower control was quite tough to undertand how it works and manege to get warm water. It's not intuitive. I almost burned myself a couple of times

Review collected in partnership with this hotel
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Helpful?
1Thank Christiana A
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Christiana A - Thank you for sharing your feedback with us. We do offer a variety of different sized rooms, so I apologize if it was not too comfortable for you. Please feel free to reach out to me directly at mwilliams@marcelhotelnyc.com the next time you're planning a trip into NYC. I'd be thrilled to personally handle your reservations...

Moncton, Canada
Reviewed 19 February 2015

You don't go to NYC to spend time in a hotel....great location...great hotel to rest up from sightseeing....bars, restaurants, grocerys all close.........................................................

Review collected in partnership with this hotel
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Thank Stephen M
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Stephen M - Thank you for sharing your feedback with us! We offer a variety of room types, from Standard, to Superior, to Deluxe, and a couple of Suites! We hope the next time you visit us, you can enjoy one of our larger rooms. Have a great day! Mike Williams General Manager

Xxxxx
Reviewed 18 February 2015

This place was a trendy and fun place for me... Loved the front desk service, the door man was very friendly and I would definitely come back to it. They are very prompt at helping you out and most of all they were very friendly.

Review collected in partnership with this hotel
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Helpful?
Thank Mara D
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Mara D - Thank you for your kind comments! We love creating a sense of home within our hotel, and we are glad that you noticed. We hope to see you again the next time you're planning a trip into the Gramercy Park area. Take care! Mike Williams General Manager

Houston, Texas
Reviewed 18 February 2015

I recently visited NYC on business and my company put me up at The Marcele. My stay here was very enjoyable, the rooms are nice modern and clean, the view of the Empire State Building on the roof deck is fun and the staff are really helpful and nice. I will 100% stay here again!

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Helpful?
Thank ClaireRyan_FCW
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi claire a - Thank you for sharing your experience with us! We're glad you were able to catch a glimpse of the Empire State Building from our 10th floor lounge - aren't those city views great? We hope to see you again soon! Sincerely, Mike Williams General Manager

Lynnfield, Massachusetts
Reviewed 16 February 2015

I stayed at the Marcel Sunday through Friday for a course at NYU Dental school two blocks away. I immediately found that the staff were all friendly. They expressed an interest in finding ways to assist me whether it was to recommend restaurants, reminding me about the continental breakfast, or making sure I stayed well hydrated by leaving bottles of...

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Helpful?
Thank leaderdmd
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi leaderdmd - Thank you for your great review! We enjoyed having the NYU Dental room block at our hotel, and look forward to having you all again next year! I have shared your comments with our Team here, and all appreciate your kind words. Please feel free to reach back out to me when you plan your return visit....

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 

Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10010-3801
Region: United States > New York > New York City > Manhattan , Murray Hill
Price Range: $270 - $664 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Reservation Options:
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc
Hotel Style:
#112 Business Hotel in New York City
#122 Luxury Hotel in New York City
#141 Family Hotel in New York City
#143 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Marcel at Gramercy staff and other travellers.
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Questions? Get answers from The Marcel at Gramercy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and get a room higher up ours was on 6th floor”
 of 5 bubbles davem656, 22 Mar 2017 | Read review
“great staff, good location”
 of 5 bubbles G2127DAashleyl, 20 Mar 2017 | Read review
“We have stayed in a variety of rooms and all are OK. Higher floors offer better views.”
 of 5 bubbles brookslambert, 2 Mar 2017 | Read review
“Get an upper floor room away from street noise.”
 of 5 bubbles LongIdler, 28 Feb 2017 | Read review
“Ask for a room high up with a view of The Empire State Building”
 of 5 bubbles tracymurten, 22 Feb 2017 | Read review
5 of 5