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The Marcel at Gramercy

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Traveller (603)
Room & Suite (481)
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Overview
  • Excellent50%
  • Very good31%
  • Average11%
  • Poor5%
  • Terrible3%
Travellers talk about
“guest lounge”(66 reviews)
“floor lounge”(82 reviews)
“new york”(421 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
4 Star Hotel
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Rooms
Apr. 30May 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,484)
There are newer reviews for The Marcel at Gramercy
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2,974 results
Traveller rating
1,515
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309
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1,515
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309
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123
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All reviewsguest loungefloor loungenew yorktenth floorthe empire state buildingroof terracemadison square parkboutique hotelfree coffeebigger roomrooms are smallcontinental breakfaststreet noisean upgradecorner roomaround the cornerlocation was perfect
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931 - 935 of 2,974 reviews
Reviewed 25 June 2016

People are great . Breakfast on rooftop every morning. Great views from the roof. Rooms are quite small, but I only slept there. The most reasonable rates I have found in ages for NYC> Plan to stay every time I visit.More

Thank rxan
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 29 June 2016

Hello rxan, Thank you so much for the review of your last stay here at The Marcel at Gramercy. I am glad that you enjoyed your stay overall. Please feel free to reach out to me the next time you're planning a return visit to...More

Reviewed 25 June 2016

I decided to stay at the Marcel at Gramercy hotel this time around, and I do not regret my decision one bit. I was upgraded to one of the deluxe corner rooms, and found the extra space to be just what I needed to unwind...More

Thank Carlos P
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 29 June 2016

Hi Carlos P, Thank you very much for sharing your positive experience with us. Britney and Milta are truly wonderful members of our team! I will be sure to share this with them. We hope to welcome you back soon. Mike - General Manager gm@marcelhotelnyc.com

Reviewed 25 June 2016

The room was really lovely. Upon check-in, the Front Desk Assistant, Breonna, told us that we were the 'customer of the day' and upgraded us to a lovely junior suite. The room was very clean and comfortable with a modern flare - not too modern,...More

2  Thank HappyTraveler123345
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 29 June 2016

Hello HappyTraveler123345, Hello again to our Guests of the Day during your visit and thank you for your detailed review! Breonna is wonderful and I am glad she made you feel most welcome when you arrived. I will be sure to share this review to...More

Reviewed 24 June 2016

The rooms we were in were very loud. Not like NY white noise, like I'm sleeping on a freeway loud. The room came with complimentary earplugs. Why would they put anyone in this room if they knew it was so loud? When we called to...More

Review collected in partnership with this hotel
1  Thank 640yasmins
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 7 July 2016

Hi 640yasmins - Thank you for sharing your feedback with us. I am truly sorry to hear about your less-than-stellar experience. Please reach out to me directly so that I can get a bit more information on your stay. I am committed to resolving this...More

A TripAdvisor Member
1
Reviewed 24 June 2016 via mobile

My second time in this hotel and not the last…nice rooms, everything is clean and the service is very good, I would like to mention especially Sibelia and Milta Pichardo from the front desk that ware very helpful Very good location I recommend staying in...More

Thank A TripAdvisor Member
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 25 June 2016

Hello, Thank you very much for sharing your positive experience with us. I am glad to hear that you found our Team to be very friendly and accommodating most especially our Front Office Supervisor Milta. We hope to welcome you back soon. Cheers! Mike -...More

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About
Amenities
Top amenities
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Laundry Service
Dry Cleaning
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Bar/Lounge
Details
Price range
US$169 - US$453 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#91 Luxury Hotel in New York City
#109 Business Hotel in New York City
#138 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$169 - US$453 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#91 Luxury Hotel in New York City
#109 Business Hotel in New York City
#138 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveller (603)
Room & Suite (481)
Dining (15)
Amenities (85)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
Ask a question
AOW23
7 November 2017|
AnswerShow all 6 answers
Response from Mary Sue F | Reviewed this property |
Uber or Lyft have the best pricing
0
Votes
Krystal J
17 October 2017|
AnswerShow all 5 answers
Response from Kendal B | Property representative |
Good morning, You can pay your room and tax in cash when booking the reservation in person. We do require a credit card upon check in for incidentals which we pre authorize 75.00 upon check out if no extra charges are added... More
0
Votes
a4alisaaa
22 May 2017|
AnswerShow all 7 answers
Response from JP D | Property representative |
Hello, its typically pretty slow during this holiday weekend so you should be fine. Unfortunately the garages here does not hold any spaces for future use.
0
Votes
Room Tips
"Try to ask for a room facing the street and not the back walls."
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"Ask for a room away from 3rd Ave to avoid noise"
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"Ask for a higher floor if you are a light sleeper. We were on the sixth floor and slept well."
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"both rooms to street and rooms to courtyard are noisy. Courtyard a little bit less (but no view)"
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