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The Marcel at Gramercy

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The Marcel at Gramercy
The Marcel at Gramercy
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2,755 Reviews from our TripAdvisor Community

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Showing 2,355: English reviews
Melbourne, Australia
Reviewed 25 April 2015

The service was very good, the staff all very helpful. The room was small but very comfortable bed, great location in East Midtown. It's a place to sleep comfortably, not a resort to lounge around doing nothing. Remodelling work over the road seemed to go on all night but then again it is New York. I'd stay there again. Hope...

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Helpful?
Thank Mark S
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Mark S - Thank you for sharing your feedback with us! We're glad you enjoyed your stay. I apologize about any work that was happening across the street. This city sure can be unpredictable at times! We hope to see you again soon! Mike Williams General Manager mwilliams@marcelhotelnyc.com

New Orleans, Louisiana
Reviewed 24 April 2015

We're still nearly three weeks away from checking in, and I am already delighted with the excellent service we are receiving from the Marcel at Gramercy. An email inquiry to clarify some of the details of our reservation was answered immediately and with exceptional courtesy. Mr. Johnson, the Front Desk Manager, has already gone out of his way to make...

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Helpful?
1Thank Jenny B
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Jenny B - Wow! I am glad David is taking great care of you already! We hope to continue the great service throughout your actual stay. See you soon! Mike Williams General Manager mwilliams@amsterdamhospitality.com

Old Greenwich, Connecticut
Reviewed 24 April 2015

The Marcel was perfect for our quick weekend get-away. It is right in the middle of town, we had a large room with plenty of sunlight (a rarity for New York), and the staff was eager to please. Would do it again in a heartbeat.

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Helpful?
Thank Thomas O
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Thomas O - Thank you for sharing your feedback with us! We're glad you found our location to be perfect for your needs, and love that you had a nice, sunny room! We hope to see you again soon. Take care! Mike Williams General Manager mwilliams@amsterdamhospitality.com

Dundee, United Kingdom
Reviewed 24 April 2015

Enjoyed my time at The Marcel extremely with welcoming staff, great views from the 10th floor and a clean and comfortable room. The lounge area was great to hang out in when it was raining and perfect for breakfast services. Special thanks to Daniel who helped me grab a taxi to the station at 4pm when it was raining. Not...

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Helpful?
Thank Shaz A
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Shaz A - Thanks for sharing your great experience with us! I have shared your feedback with Danny the bellman, and he is thrilled that you recognized his great service! Thank you again - we hope you return to us soon! Mike Williams General Manager mwilliams@amsterdamhospitality.com

Pacific Palisades
Reviewed 23 April 2015

Staff lovely - The Plumbing Not great - Hot Water ; took 30 mins to get It was located in a good area - Slow elevators Breakfast OK no room service and no coffe in the rooms - Towels need upgrading and the bar sooap were the size of a postage stamp

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Helpful?
Thank Jeanne F
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Jeanne F - Thank you for sharing your experience with us. I am sorry to hear about the hot water issues in your room. I hope our engineering team was able to help resolve these issues. I also hope you were able to enjoy the complimentary K-Cup coffee and tea on our 10th floor lounge. Also, we most certainly...

Chicago, United States
Reviewed 22 April 2015

The room was spacious and nicely appointed. Friendly, knowledgeable staff. Reasonably priced. Stay here! Walking distance from several great pubs and restaurants. Wish I could have stayed a bit longer.

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Helpful?
Thank Melissa E
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Melissa E - Thank you for sharing your great feedback with us! We're glad you enjoyed your stay with us, and we hope to see you again soon! Take care. Mike Williams General Manager mwilliams@marcelhotelnyc.com

Saint Louis, Missouri
Reviewed 21 April 2015

Do not stay at The Marcel at Gramercy unless you want to pay $200/night for the following to happen to you: 1. find a mouse in your room 2. find front desk staff reluctant to dispose of the mouse you caught in your room so that you have to dispose of it yourself 3. ask for two pre-dawn wake up...

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2Thank Tina S
Auckland
Reviewed 20 April 2015

Paid for 5 nights in full and arrived late due to losing passports. We were told the rented the room out and no room to accommodate 4 of us( which was booked and paid for 3month in advance!) we were put into a room for 2 only and were given one rollout bed one air bed. Were both very uncomfortable....

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1Thank Fang W
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Fang W - Thank you for your comments. As you can see from other travel reviews, this is not typical of your experience. However, please let me elaborate just so the rest of the Trip Advisor community is well-informed of this situation, and how we handled it. Your original reservation was set to arrive on 4/15, and depart on...

Reviewed 20 April 2015 via mobile

The first time I stayed the staff was great but there was a slight problem with my room. Upon checking out I emailed the manager explaining what happen. He was great with a quick response and even offered to comp my next stay. I stayed here on April 19 again and the staff was great!!! I had an even more...

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Helpful?
Thank MsDaisy425
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi MsDaisy425 - Thank you for your great review! I am glad I was able to offer a resolution to your negative experience the first time, and hope you continue to stay with us time and time again. Take care! Mike Williams General Manager mwilliams@amsterdamhospitality.com

Reviewed 19 April 2015 via mobile

Still at hotel will be unfortunatly checking out today.Staff could not be friendlier or more helpful.Room was spotless and the roof terrace a pleasant experience.Very nice breakfast buffet at a more than reasonable price.Found this hotel through Priceline but I will try to book directly monthly in the future.I dont want to risk not having this hotel being selected in...

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Helpful?
Thank KenMes
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi KenMes - Thanks for the great feedback! We couldn't be happier that you choose to stay with us! Definitely reach out to me in the future when booking your next stay - I would be happy to personally handle your reservation for you. Thanks again and take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 

Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10010-3801
Region: United States > New York > New York City > Manhattan , Murray Hill
Price Range: $194 - $586 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Booking.com and Jetsetter so you can book your The Marcel at Gramercy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc
Hotel Style:
#112 Business Hotel in New York City
#124 Luxury Hotel in New York City
#141 Family Hotel in New York City
#143 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Marcel at Gramercy staff and other travellers.
33 questions
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Questions? Get answers from The Marcel at Gramercy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an upper floor room away from street noise.”
 of 5 bubbles LongIdler, 28 Feb 2017 | Read review
“Ask for a room high up with a view of The Empire State Building”
 of 5 bubbles tracymurten, 22 Feb 2017 | Read review
“Ask for a view of the Empire State Building. Worth it!”
 of 5 bubbles stefanbZ6896UP, 20 Feb 2017 | Read review
“We were on the 3rd floor which was noisy but then it is New York.”
 of 5 bubbles 603janinef, 18 Feb 2017 | Read review
“Higher floors for more peace, however, don't count on too much of it since you'll be in New York. The night sirens are never ending!”
 of 5 bubbles Y5823GGsarahc, 17 Feb 2017 | Read review
5 of 5