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We have been staying at this hotel for the past 3 years during a week in December and early June each year. The last time we were here in December, 2016, our vehicle window was broken out and truck burglarized. The management said they had...More
Thank Chris C
Response from IHGService, Guest Relations Manager at Holiday Inn Little Rock West - Chenal PkwyResponded 1 week ago
Dear Chris C,
Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring your concerns to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making...More
The manager checked me in. She was very friendly and made me feel welcome immediately. This our second stay at this hotel. The room was nice. Bed was very comfortable. Breakfast was cooked to order and delicious. Staff was friendly. Had a pleasant visit with...More
Response from KMannear, Director of Sales at Holiday Inn Little Rock West - Chenal PkwyResponded 27 March 2017
We appreciate your loyalty to the hotel! I will be sure to pass the encouraging words to the General Manager, the hotel is lucky to have her. We know you have choices, and we are honored to be your choice hotel when visiting...More
This Holiday Inn is beautifully decorated. The lobby area is truly inviting with a small limited menu restaurant and great seating. There are TV's in the lobby and great conversation areas. There is also a nice area to sit in outside around a fire pit....More
In spite of handling the dual roles of wait staff and cook, Tywana made sure that I had a great breakfast. Her attention to details was impressive! She even helped me by pointing out the reward points for eating in the restaurant during my stay....More
Check-in was an insult, I rarely get bent out of shape but there was some type of agenda going on for some reason. Took close to an hour to get checked in, the desk person even let some folks ahead of me. Never even an...More
US$89 - US$151 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#11 Business Hotel in Little Rock
#19 Family Hotel in Little Rock
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Questions & AnswersAsk a question
I'm the owner of the photography company that was hired to do the job at the hotel. I've investigated the matter and found you were correct in that our photographer was rude. He has since been terminated with my company Pro Search Plus.
The reason why I'm messaging you is in hopes that you'll remove the negative post regarding the hotel since it wasn't their staff that offended you. My client is also very upset that this has happened to you. We both want to see you happy.
I don't think it's fair to blame the hotel base on my staff. Please find it in yourself to forgive the hotel this one instance. If you wish to leave a bad review on my company profile on Yelp or Google, well then we deserve it since it was our staff. My sincerest apology to you and your family.
Pro Search Plus, LLC.