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Chase Suite Hotel El Paso

319 reviews
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Traveller (73)
Room & Suite (35)
Pool & Beach (5)
Overview
  • Excellent37%
  • Very good35%
  • Average11%
  • Poor10%
  • Terrible7%
Travellers talk about
“full kitchen”(37 reviews)
“social hour”(13 reviews)
“felt like home”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
3.0 Star Hotel
All hotel details
Offers from Chase Suite Hotel El Paso
Special Price: 25% off room rate
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (319)Write a Review
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All reviewsfull kitchensocial hourfelt like homefriendly employeesmaintenance stafflong term stayhot tubfree dinneran extended stayhome away from homebit datedfort blisscielo vistahappy hourhot breakfastthe sofa bedenjoyed my stay
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11 - 15 of 298 reviews
Reviewed 19 November 2017

The lady at the front desk was overwhelmed by work late night: people waiting to check in; phone calls, etc. She gave us a non renewed room and the price was high. There was no drinking water neither covertures in the room. In the morning,...More

Thank Victor Q
Response from Rene B, General Manager at Chase Suite Hotel El PasoResponded 20 November 2017

Dear Victor; I want to apologize for not meeting your expectations regarding your last stay with us, I have taken this comments and will address each item with my staff to do our best to avoid from happening again. I hope you give us another...More

Reviewed 17 November 2017

I have stayed at this hotel many times and have always found it to be quite welcoming. The maintenance staff is always available to address issues. The breakfast is excellent and the coffee is very good (as opposed to being watered down). The evening meals...More

1  Thank Janice N
Response from Rene B, General Manager at Chase Suite Hotel El PasoResponded 20 November 2017

Dear Miss Janice; I want to apologize for the impression you got upon arriving at the hotel, I absolutely agree that front desk staff most do our best to make out guests feel welcome. With all the different choices available we have to work to...More

Reviewed 27 October 2017

I completely assumed my hobbies here without remorse. The fully fitted kitchen with firing electric cookers, pots and plates meant my culinary skills were ignited. Very welcoming and friendly staff with all sense of responsibility. Good complimentary facilities were also provided including free shuttle within...More

Thank Emebinah C
Response from Rene B, General Manager at Chase Suite Hotel El PasoResponded 31 October 2017

Dear Emebinah C: Thank you so much for the kind comments regarding you stay with us at Chase Suites El Paso Airport. As you mentioned we are a "Truly" all suite hotel with amenities not only for the extended stay traveler such as full size...More

Reviewed 27 October 2017

I reserved a room online for an ADA King room for Oct 20 & 21, 2017. The description of the room stated that service dogs were welcomed. When we got there to check in the young man helping me was very nice and I stated...More

Thank cynthialcoeary
Response from Rene B, General Manager at Chase Suite Hotel El PasoResponded 31 October 2017

Dear cynthialcoeary: I want to apologize for your recent experience regarding your reservations with us, I see in your comments a few things we could've communicated much better to you. As far as accepting service dogs, absolutely we do, we are partners with several K9...More

Reviewed 20 October 2017 via mobile

Great property. What makes this a great hotel are the people behind the desk that greet you when you walk through the door and offer you refreshments and snacks. It is the maintenance people ready to handle any task that comes their way. It involves...More

Thank Beth R
Response from Rene B, General Manager at Chase Suite Hotel El PasoResponded 23 October 2017

Dear Beth and Keith; Thank you so very much for your kind words and review of your stay with us at Chase Suites El Paso Airport. I will definitely share your comments with all my staff and use this as a reminder that our goal...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$87 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Business Hotel in El Paso
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$87 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Business Hotel in El Paso
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (73)
Room & Suite (35)
Pool & Beach (5)
Dining (3)
Hotel & Grounds (55)
Bathroom (8)
Questions & Answers
Ask a question
Darlene K
25 November 2017|
Answer
Response from Victor O |
No. There aren't any scorpions what so ever. I had a pleasant stay.
0
Votes
Darlene K
25 November 2017|
AnswerShow all 3 answers
Response from Adriana g | Reviewed this property |
no
1
Vote
Miriam H
8 June 2017|
AnswerShow all 4 answers
Response from Rene B | Property representative |
Hi, Just call the hotel 915-772-8000 and request to be picked up by our courtesy shuttle, we are 5 min away from the airport Thank you
1
Vote
Room Tips
"Request an upstairs unit that is away from the outer perimeters that are bordered by main roads."
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"All room come with kitchens and sleeper sofa."
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"There's a Costco & WalMart within 3 miles, lots of eating places, room was very quiet & we were..."
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"Our room faced the airport, but we had no noise from aircraft. You won't regret staying here."
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