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Residence Inn El Paso

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#29 of 83 Hotels in El Paso
Certificate of Excellence
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Residence Inn El Paso
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129 Reviews from our TripAdvisor Community

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Showing 125: English reviews
Odessa, Texas
1 review
Reviewed 4 weeks ago

I stay frequently at this hotel and even with its age the property still looks good and has a clean welcoming environment. The staff is always friendly from management to the housekeepers. Heidi, Veronica, and the breakfast attendant are always friendly and make it feel like home. I would definitely recommend this hotel to my family and friends not to... More 

Helpful?
Thank lm1827
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Im1827: Thank you for your review and feedback. We are thrilled to see that you enjoyed your stay with us. We hope to serve you again in the near future. In the meanwhile wishing you Safe Travels! Warm regards, Heidi More 

Level Contributor
1 review
Reviewed 4 weeks ago

This one is just one of the bad apples in the bunch off good Marriott hotels. It's in desperate need of an up grade! The elevators both of them shake like they may give out at any time, the toilet ran thru out the night (off and on). Walls are very thin. It looked great from the outside and on... More 

Helpful?
Thank Ned M
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Ned M: Thank you for your feedback. As we strive to provide an excellent experience for our guest's we are sorry to hear we failed you and therefore us. We are continuously working on improving our service and hope we are able to serve you again in the future so you can see improvements made. In the meanwhile wishing... More 

Madison, Wisconsin, United States
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 weeks ago via mobile

The rooms are not fancy, but well appointed and with the usual kitchen. My husband said the bed was too soft, but we both slept well and deeply for over 8 hours each of the 4 nights of our stay. I thought the bed was very comfortable. Staff were friendly & helpful and made the stay even more enjoyable. Big... More 

Helpful?
Thank Liz Z
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Liz Z: Thank you for your feedback and comment. I am glad our staff was making your stay an enjoyable experience. I do apologize about the bathroom cleanliness and did bring it to our teams attention. We strive to provide excellent service and looking forward to serve you again in the near future. Warm regards, Heidi More 

Dayton, Ohio
Level Contributor
126 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 25 September 2016

We really enjoyed our stay at the Residence Inn. We like the separate-room suites, which work well for our family. The Staff. The staff at this location was the best I had seen in a long time. Every single person was extremely helpful and nice. The Sales Manager, and other Managers, came out daily to say Hi to the customers... More 

Helpful?
Thank tibunifamily
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear tibunifamily: Thank you for your review and kind words. We did take care of the business center printers and they are back up and running again. We appreciate you as our guest and look forward serving you again in the future. Warm regards, Heidi More 

Aubrey, Texas
Level Contributor
361 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 18 September 2016 via mobile

Very nice spacious room! The kitchen was an added plus. Good location and a reasonable price. This was my first time at a Residence Inn as we usually do Homewood Suites which is similar but also includes dinner. Staff were helpful and friendly!

Helpful?
Thank Drtamaragrosz
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Drtamaragrosz: Thank you for your feedback. We are glad to hear you enjoyed your stay with us and found everything to your satisfaction. I hope we get to serve you again when you travel brings you back to El Paso. In the meanwhile wishing you Safe Travels! Warm regards, Heidi More 

1 review
Reviewed 22 June 2016 via mobile

Great places need great reviews! I have been to El Paso in the past for work and have stayed at numerous other properties. This is my 1st visit to The Residence Inn here in El Paso. 1st of all, the staff starting with the two managers that checked me in (Veronica & Danali), they were amazingly friendly and went above... More 

Helpful?
Thank Z L
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Z L: Thank you so much for your nice comment and review. We are happy to see that we made your stay enjoyable and looking forward serving you again in the near future. In the meanwhile wishing you Safe Travels and thank you for being our guest. Warm regards, More 

Gulf Breeze, Florida
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 June 2016

The location was a perfect place to stop for us driving through from California to Florida. The hotel was well kept and clean. THE STAFF was incredible. I can't say enough about them. They were friendly and attentive. Would recommend this place to everyone.

Helpful?
Thank Scot C
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Scot C Thank you so much for your review and feedback. We are glad to see that you enjoyed your stay with us and hope you made it safely to Florida. We hope to serve you again in the future. In the meanwhile wishing you Safe Travels! Warm regards, More 

New York City, New York
Level Contributor
116 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 June 2016

My husband traveled here in January, he indicated that the service excellence was incredible especially when you have to be away from your family for two weeks a Straight. The snacks they had out for the guests in the evening were perfect especially after a very long day of work.

Helpful?
Thank wasthechief
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear wasthechief: Thank you for your review and feedback. We are happy to see you enjoyed your stay at our property and we were able to serve you. We strive to make your stay memorable and hope to serve you again in the future. In the meanwhile wishing you Safe Travels. More 

Tyler, Texas
Level Contributor
71 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 3 June 2016

I have stayed at Marriott's on a regular basis for over 30 years. As a platinum member I am used to extra service, but I have never encountered a more friendly or helpful staff than at this hotel. Christian and Veronica were fantastic. They called people by name, continually offered help and were exceptional in providing a great experience. We... More 

Helpful?
Thank boydpc
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear boydpc: Thank you for your review and feedback. We were thrilled to see your comment about our staff, especially Veronica and Christian. We strive to provide excellent customer service and are always happy to see we exceeded our guest's expectations. We hope to serve you again in the near future, in the meanwhile wishing you Safe Travels! Warm regards, More 

Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 May 2016 via mobile

This is my preferred hotel when I come to El Paso. Great caring staff. The rooms are big and spacious. Good location right of INTERSTATE 10. The mix and mingle from 6 to 730 always has good good and drinks.

Helpful?
Thank Mike B
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Mike B: Thank you for your review and kind words. We strive to provide excellent service and are hear we met yours and therefore our expectations. Looking forward serving you again soon. In the meanwhile wishing you Safe Travels! Warm regards, Heidi More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Come experience the Sun City at Residence Inn El Paso Hotel, the preferred choice of El Paso, TX hotels near El Paso Airport. Just minutes from the airport, University of Texas at El Paso, Fort Bliss and many area attractions, we're centrally located off I-10 between Airway and Geronimo. Our convenient location places you minutes from Boeing, Raytheon, Johnson Controls, Lear Corporation and Scientific Atlanta. Whether you're staying in El Paso for one night or one month, our extended-stay hotel in El Paso, TX caters to your every need. We offer spacious suites with separate living areas and fully equipped kitchens. Wake each morning to a delicious free breakfast buffet, and stay productive with free Wi-Fi and business services. For the kids, we offer the Nickelodeon Your Stay Program - a great way to help young travelers enjoy their stay. Pets are welcome, too (fee applies). Come experience the ambiance and neighborly charm of the finest El Paso suites at Residence Inn by Marriott El Paso, TX Hotel. ... more   less 

Additional Information about Residence Inn El Paso

Address: 6355 Gateway Blvd W, El Paso, TX 79925-3514
Region: United States > Texas > El Paso
Price Range: $150 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn El Paso 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Residence Inn El Paso Hotel El Paso
El Paso Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn El Paso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from highway side rooms if you are a light sleeper”
 of 5 bubbles lm1827, 2 Nov 2016 | Read review
“Choose the back side to place you farther away from the freeway noise.”
 of 5 bubbles tibunifamily, 25 Sep 2016 | Read review
“Enjoy the evening light supper and morning breakfast”
 of 5 bubbles boydpc, 3 Jun 2016 | Read review
“higher floors are quieter”
 of 5 bubbles ruizramiro09, 8 May 2016 | Read review
“I stayed on the second floor, it was perfect for me, not far from the laundry room”
 of 5 bubbles davidwJ1231SI, 16 Feb 2016 | Read review
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