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Hilton Garden Inn El Paso/University

GardenInn.comUS$119*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hilton Garden Inn El Paso\/University
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605 Reviews from our TripAdvisor Community

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Showing 589: English reviews
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Tucson, United States
Reviewed 1 week ago

The hotel is under new management and leadership appears to be a bit tight fisted. I was not able to have milk with my breakfast at 630am because they ran out and the storage area was locked up and the only one with the key was the manager; I was informed that the manager would not be in until 8am....

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Helpful?
Thank philipbE764HT
Austin, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 10 April 2017

I was only in El Paso for one night. . . had to conduct a training the next morning. That one night was simply AWESOME!! I was comfortable in EVERY way!! Every staff person that I encountered was very friendly and definitely represented the brand of the Hilton. I wish I had more time to stay; I will definitely consider...

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Thank Charlotte W
About Hotel's Favourite Review
LorenzoFlores, General Manager at Hilton Garden Inn El Paso/University, responded to this review

I'm glad that you were able to stay with us and experience our warm Texas hospitality. We try our best to insure that we treat each guest as we would like to be treated. I appreciate the kind comments and its always nice to see when our guests have a positive experience. We thank you for your business and look...

Houston, Texas, United States
Reviewed 1 week ago via mobile

I am consistently impressed with the quality of Hilton Garden Inns, and the location in El Paso on University is no exception. Beautiful rooms, comfortable beds and excellent service. I highly recommend this hotel!

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Helpful?
Thank Allison G
Alto, United States
Reviewed 1 week ago

This hotel is close to shopping and restaurants. It is well kept and the rooms are very nice. It also has an excellent restaurant, room service and a bar. It is also close to a number of medical facilities and doctor's offices.

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Thank A6100XCvictorg
Houston, United States
Reviewed 1 week ago

Room air conditioner a bit too noisy for me but I am picky about hotel noise. Otherwise an excellent hotel. Pool was heated I enjoyed swimming. Outdoor seating and relaxing areas are nice. Walking distance to UTEP and sports facilities.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Paul T
LorenzoFlores, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Thank you for taking the time to review the HGI El Paso/University. I am happy that you enjoyed most of the services and amenities o f our property. I do apologize for the noise that the AC unit made and we will make sure to look into that unit. We really appreciate your business and hope that you will come...

Detroit, United States
Reviewed 1 week ago

Excellent staff and nice amenities. Shortage of silverware during breakfast. Food was cold by the time it arrived at the table despite several requests. We were told there was not enough and it was being washed. Unusual! Maids kept forgetting to replenish coffee pods. Chair lift at pool took over an hour to get into working order. Pool hand rails...

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Helpful?
Thank haroldw546
El Paso, Texas, Usa
Reviewed 2 weeks ago

Graduation from UTEP could not have been made more convenient if not for our stay at the University Garden Inn in El Paso Texas. Stayed for the weekend and were able to avoid the hectic traffic around the University and also take a break between ceremonies and have lunch by the pool. Thank you!

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Helpful?
Thank Mannyydelgado
LorenzoFlores, General Manager at Hilton Garden Inn El Paso/University, responded to this review

I'm glad to see that we were able to make your special occasion even better. Graduation time is always hectic, and it sounds like we were able to help you enjoy your graduation celebration without the stress. Our pool area is a great place to relax and unwind and we are glad that you were able to enjoy that area...

Dunstable, United Kingdom
Reviewed 2 weeks ago

Nice big room. Plenty of hot water. Good breakfast but a little expensive if you aren't hungry! Coffee machine i room is a nice touch and it does a not bad brew of tea as well. ( I am British!) Near University but I have never seen or heard students i the 5 times I have been there.

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Helpful?
Thank Susan B
LorenzoFlores, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Thank you for submitting your review on the Hilton Garden Inn El Paso/University. I'm glad to see that you enjoyed our hotel and our amenities (especially the tea). We appreciate your business and hope that we will be your hotel of choice on your next visit.

Phoenix, United States
Reviewed 2 weeks ago

This was one of the most pleasant business stays I've had in a long time. First - no carpet in the room! (except a small strip around the bed) May not be much to most people, but to me it is a sign of cleanliness. Too easy to overlook things on carpet. Beyond that - the staff were excellent in...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jerry J
LorenzoFlores, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Thank you for your kind words! We are really happy that you liked the renovations that the Hilton Garden Inn El Paso has completed. We are committed to providing our guests a safe, clean and inviting property and it looks like my staff did just that. We always appreciate your business and hope that you will return to us on...

LA, United States
Reviewed 2 weeks ago

For the price, I wouldn't stay there again. There other locations that are in the same price bracket and a better choice. Rooms feel cheap, loud, and dated. Staff has an issue with communication for the most basic functions. Current state of the establishment is a far cry of what it used to be years ago.

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Helpful?
Thank joshuaa686
LorenzoFlores, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Thank you for taking the time to review the HGI El Paso/University. I am so sorry that you did not like our newly renovated guest rooms. We recently removed the carpeting from our guest rooms and replaced it with a tiled floor, changed out all King beds and added a pergola to our pool area. I do apologize for any...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown. ... more   less 

Additional Information about Hilton Garden Inn El Paso/University

Address: 111 West University Avenue, El Paso, TX 79902
Region: United States > Texas > El Paso
Price Range: $117 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn El Paso/University 3*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Travelocity, Hotwire, Expedia, Orbitz, Priceline, Cancelon, TripOnline SA, getaroom.com, HotelsClick, HotelQuickly and Hotel.de so you can book your Hilton Garden Inn El Paso/University reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton Garden Inn
Hotel Style:
#4 Family Hotel in El Paso
#4 Business Hotel in El Paso
#5 Romantic Hotel in El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn El Paso/University staff and other travellers.
4 questions
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Questions? Get answers from Hilton Garden Inn El Paso/University staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like your room really cold and it is really hot outside, don't pick a room on the top floor. Rooms on the north side are quieter.”
geotrekker2016, 2 May 2017 | Read review
“Avoid the lift area and take a high floor to lessen the A/con noise”
WinstonPortsmouth, 6 Dec 2016 | Read review
“stay away from elevators”
ChooChoo34, 17 Nov 2016 | Read review
“Avoid 10 - 19 rooms which are near the elevator and loud ice machine.”
sascanlan, 24 Aug 2016 | Read review
“Bring photo ID with an address - passport wasn't enough in El Paso.”
Dee6280, 21 Aug 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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