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Best Western Plus El Paso Airport Hotel & Conference Center

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Best Western Plus El Paso Airport Hotel & Conference Center
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313 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western Plus El Paso Airport Hotel & Conference Center
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Showing 296: English reviews
Los Angeles, California
Reviewed 29 December 2016

After a long online research, we picked this hotel, after looking at the nice pictures. We were road traveling and wanted to rest and relax for one night, extremely disappointed with the size of the room and the linens in the bathroom.

Review collected in partnership with Best Western
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Helpful?
1Thank Sylvia A
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Dear Sylvia Aguirre, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. We have change out the linens in the bathroom in this room, we do have a large suite with more space found on our second floor. Please let me know when you find yourself in El Paso and I'll get you...

Fayetteville
Reviewed 28 December 2016

My Favorite , all employees make you feel as if you are Home the very Best in El Paso. Enjoyed every moment as being Guest. Will return every time in area. Thanks again to entire staff for your Professional and caring Way

Review collected in partnership with Best Western
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Helpful?
1Thank uncfan
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Thank you for the feed back. We truly appreciate your kind word and Hope to have you back soon

Las Vegas, Nevada
Reviewed 19 December 2016

This hotel was a a good stopping point on our trip. The room was average for a hotel room... luckily our room was conveniently located to the parking lot for easy access to unload and reload. Be aware the beds are full size, not queen. We left too early to try the breakfast.

Review collected in partnership with Best Western
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Helpful?
1Thank Katie R
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

That you for your feedback. I hope on your next stay we can give you a bigger WOW and that you have time to try out the breakfast. Thank you, Alex Herrera General Manager

El Paso, Texas
Reviewed 14 December 2016

this has happened twice dealing with this hotel--I booked our billing rep and AGAIN the reservation was not complete---asked them to bill the hotel under the company credit card---my rep gets there and they told her she had to pay or could not stay---I booked this with plenty of time--got the auth form and faxed it back as they instructed...

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Helpful?
1Thank mspatron
Mauro P, Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

I apologies for any inconvenience these issues may has caused you. I did hear your voice mail but you neglected to leave any contact information in order for me to be able to reply. In order for the Hotel to protect businesses, our guest and the Hotel itself there is a process that need to be followed. Especially in this...

Reviewed 7 December 2016 via mobile

Marcella gives excellent service , check non was quick and efficient. Rooms are spacious and overall a great hotel Quick trip from the airport and located near many restaurants. Pool is very nice. Reliable van service to and from airport.

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Helpful?
1Thank Gaby J
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Thank you for the great feedback and kind words. Hope to see you back soon

East Hampton, Connecticut
Reviewed 1 December 2016 via mobile

After staying at a BW Plus in Pennsylvania, I thought I would try the chain again. I was most impressed by the pool area. The heated pool was very clean and there were plenty of chaise lounges and pool towels available. There are also gas fire pits and even a gas grill available to use. The area is nicely landscaped...

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Helpful?
1Thank Susan R
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Thank you for staying with us. Hope to see you back soon, Great feedback!

Corrales, United States
Reviewed 29 November 2016

It has been many years since we stayed at the El Paso location, and the hotel has been remodeled. The rooms are spacious and welcoming, with all the amenities. The Housekeeping staff did a great job cleaning and freshening the rooms, too. Since El Paso is a border city, knowing a little Spanish would be helpful when interacting with some...

Review collected in partnership with Best Western
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Helpful?
1Thank Cynthia M
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Thank you for you kind words. Hope to see you back soon!

El Paso, Texas
Reviewed 18 November 2016

Excellent service great price great location Alex is the GM and he is always available and his staff is exceptional. Highly recommend for you to stay and plan your meetings or events. They have great rooms and setups.

Review collected in partnership with Best Western
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Helpful?
1Thank abelg170
Reviewed 15 November 2016 via mobile

Little care or regard for a request to check in early. Staff was not helpful or friendly. I have never been treated so poorly by front staff who only wanted to sit in her back office. I would not recommend. Also heard other customers share concerns as they left. She was oblivious and did not even apologize.

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Helpful?
1Thank Pamela S
Twentynine Palms, California
Reviewed 12 November 2016

Beautiful hotel in great location! Erika and Marissa were extremely helpful during my stay, especially when I was having trouble. Everyone I met there was wonderful. Would absolutely stay here again and recommend it if you're visiting the area.

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Helpful?
1Thank Taylor L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
With an ideal location and superior guest services, the brand new BEST WESTERN PLUS El Paso Airport Hotel & Conference Center is a prime choice for business and leisure travelers. The BEST WESTERN PLUS El Paso Airport Hotel & Conference Center offers everything you need for a pleasant stay from on-site dining to free Wi-Fi Internet access. When looking for El Paso hotels, location is important and we offer guests easy access to I-10 which will take you to many of the city's best attractions like the El Paso Zoo, Cielo Vista Mall, and Ft. Bliss. In addition, families enjoy their days swimming in our indoor/outdoor heated pool. Those traveling on business enjoy staying at the brand new BEST WESTERN PLUS El Paso Airport Hotel & Conference Center as we offer premium business services including six meeting rooms, on-site catering, and a well-equipped Business Center. Plus our hotel is close to the El Paso International Airport and Fort Bliss as well as major companies, schools and venues such as Raytheon, Western Refining, General Dynamics, Justin Boots, Texas Tech, El Paso Children's Hospital, El Paso Convention Center and the El Paso County Coliseum. During your stay guests are invited to enjoy all of the BEST WESTERN PLUS El Paso Airport Hotel & Conference Center amenities including the state-of-the-art fitness center and our beautiful courtyard. Dine at our delicious international restaurant Mirai Grill or dance the night away in one of the most popular venues for entertainment in El Paso, Teddy's. ... more   less 

Additional Information about Best Western Plus El Paso Airport Hotel & Conference Center

Address: 6655 Gateway Boulevard W, El Paso, TX 79925 (Formerly Holiday Inn El Paso-Airport I-10)
Region: United States > Texas > El Paso
Price Range: $109 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus El Paso Airport Hotel & Conference Center 3.5*
Number of rooms: 132
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Best Western so you can book your Best Western Plus El Paso Airport Hotel & Conference Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn El Paso-Airport i-10 Hotel El Paso
El Paso Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus El Paso Airport Hotel & Conference Center staff and other travellers.
2 questions
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Questions? Get answers from Best Western Plus El Paso Airport Hotel & Conference Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing the pool”
 of 5 bubbles johntL2851VL, 3 Jan 2017 | Read review
“The rooms with a balcony over looking the pool and courtyard are very nice.”
 of 5 bubbles 796toddk, 2 Nov 2016 | Read review
“Good handicap access and good H-Cap room. (first floor) Close parking.”
 of 5 bubbles thewelchman, 17 Aug 2016 | Read review
“Backside is quiet & wonderful”
 of 5 bubbles cam0lenk0, 28 Jun 2016 | Read review
“Get a room near the elevator, or on ground level.”
 of 5 bubbles s_mtex, 24 Jun 2016 | Read review
5 of 5