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Asked for a non smoking room because my son has asthma. Was given a room that clearly had been smoke in. Went to asked for another room as both my son and I started and continue to cough. The desk clerk yelled from a back...More
Response from Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 24 May 2016
The staff and I read your comments about your stay with us. The issues you described are unacceptable, and I sincerely apologize for your experience. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based...More
we stayed at the location on Tinicum Boulevard. It was the best hotel experience I've ever in countered ,the manager Joe was so helpful with all our needs an made our stay very comfortable. I will definitely visit there again thanks to Joe's excellent service....More
Thank Christina C
Response from Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 6 June 2016
Thank you for your great review of our property. I'm so pleased to hear that we were able to accommodate your needs with a comfortable stay and exceptional customer service! The staff and I would like to thank you again for posting your review. We...More
This was an awful experience. From torn headboards, to smelly rooms, cigarette burns in the sheets, doors that didn't entirely close... It was a scary experience!
Positives... The treadmill was awesome! After returning home, we received a phone call from management of the hotel along...More
Response from Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 20 April 2016
Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to our company’s high standards. As this hotel’s manager, I can assure you that I have shared your feedback with our entire staff to...More
I had to get a Hotel quickly after flight cancellation at PHL. No shuttle to the Hotel, cab was $15. Front desk lady was nice. Room was not clean, beverage marks still on the table, cheap run down furniture. I would not have stayed there...More
2 Thank Christoph B
Response from Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 7 March 2016
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. Your comments were reviewed by the staff, and we will make...More
Very friendly and very pleased with customer relations ...rooms were very inviting and clean ..front desk was very informative about the area...I felt like I was at home
...I will return to facility in futureMore
Thank Joe C
Response from Manager_11525, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 25 January 2016
Thank you so much for posting a review of our property. I'm so pleased to hear that we were able to provide you with exceptional customer service and a home away from home experience! The staff and I would like to thank you again for...More
US$109 - US$150 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Extended Stay Deluxe Philadelphia-Airport Hotel Philadelphia ,