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Sheraton Philadelphia University City Hotel

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Sheraton Philadelphia University City Hotel
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1,159 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Philadelphia University City Hotel
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Showing 1,126: English reviews
Harrisburg, Pennsylvania
Reviewed 17 April 2016

This hotel is 40 years old and yet has well appointed amenities and decor. The rooms are great and have Starbucks coffee available to guests. Hotel check in and out staff were courteous and very helpful. In a nice section of the city with good restaurants nearby. Great feature if you bring a car is that on day of check...

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Helpful?
Thank J G
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear JG, We appreciate your kind words and great review! Our staff are always ready to take care of our customers and it's always gratifying to read a compliment on our efforts. All the best Joe Kelly General Manager

Landisville, Pennsylvania
Reviewed 16 April 2016

We stayed overnight after our daughter"s surgery at Penn Medicine. The room was adequate for two, the beds were comfortable, and the staff was helpful. The location is convenient to universities and hospitals.

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Helpful?
Thank kunger321
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Kunger, We hope your daughter is on her way to a full recovery. Thank you for taking the time to share your comments. Our location is a big help to so many families visiting Penn Medicine and we are glad we could accommodate you during this challenging time. Best wishes from all of the Sheraton team. Joe Kelly General...

New Castle, Delaware
Reviewed 15 April 2016

I have stayed here several times but this was my first time bringing my one year old daughter along. The hotel is very welcoming and comfortable and the friendly staff helped us to feel at home. The entire staff was very helpful especially Chris at the front desk.

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Helpful?
1Thank CandaceR320
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Candace, Travelling with children is no easy task so we are pleased that you and your daughter enjoyed your stay. Thanks also for mentioning Chris Dixon for his fine service. Hoping we will see you again soon. Sincerely Joe Kelly General Manager

Sarver, Pennsylvania
Reviewed 14 April 2016 via mobile

We were in town for the NEQ. Our room was clean but small. There wasn't much room for 3 people to walk around in the room. There was no fridge in the room, was told it would cost another $25/day (that's crazy). Having a fridge would have been helpful since there was no complementary breakfast during our visit. The bathroom...

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Helpful?
Thank pattyh795
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Patty, We are sorry to read that there were issues with your room. We would like to follow up to correct the shortcomings if you could reply back and let us know what room you occupied. We hope you will join us for next year's NEQ and we can regain your confidence. Thank You Joe Kelly

Centreville, Virginia
Reviewed 13 April 2016

I truly enjoyed my stay at the Sheraton Philadelphia. The service was outstanding all over the hotel. My room was spectacular with every amenity possible. The bar and restaurant was very festive and exciting. I will definitely stay there when I go back to Philly.

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Helpful?
1Thank punt2me30
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello punt2me, Thanks for a GREAT REVIEW! SO glad you enjoyed the hotel and excellent guest service that Sheraton is known for. See you next time! All the best Joe Kelly General Manager

Westport, Connecticut
Reviewed 11 April 2016

I've stayed here several times and it seems to be getting better each time. It's an easy walk to the 30th St Main Station making this location really convenient for coming in and out of PHL on Amtrak. The front desk was friendly, room spacious and clean, concierge lounge breakfast very good, good restaurant and lots of others nearby ......

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Helpful?
Thank Patricia R
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Patricia, Thank you for your review. It is very gratifying for all of us when we hear that we continue to make our hotel better for a repeat guest. We will continue working to improve and your kind words are a good inspiration to us all. We look forward to welcoming you again soon. Best regards Joe Kelly General...

Pittsburgh, Pennsylvania
Reviewed 10 April 2016

I love this Sheraton and its proximity to Penn's campus. It is convenient and we have been staying here for years. The hotel rooms are comfy though basic. But, we love the starwood heavenly beds! The nicest thing about this hotel is how nice the people consistently are! Vinny, one of the managers, is a gem. He is customer service...

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Helpful?
Thank betsylev
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Betsy, We always love to hear from our repeat guests who stay with us year after year. Thank you for your comments on the hotel and recognizing Vinny for his great service. We appreciate your loyalty to Sheraton and we look forward to your next visit. All the best Joe Kelly General Manager

Dover, Delaware
Reviewed 9 April 2016

Good location near university of penn and hospitals. Near good restaurants and mass transit. Need refurbishing and a better bar/restaurant. Friendly staff, ok but I think I can find better value of the cost of a room,

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Helpful?
Thank Lisa B
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Dear Lisa, Thanks for your review. We will be continuing to make improvements to the hotel in the months to come and we hope a future visit will let you experience more of the new SHeraton. Best wishes Joe Kelly General Manager

Philadelphia, Pennsylvania
Reviewed 5 April 2016

We had a social event which consisted of a 2-hr cocktail party, fundraiser of 125 people. It was the best customer service I have ever experienced. Ricky, Teresa, Margaret, Mark and Danny were incredible. There was nothing I asked for that ever seemed too much. They were willing, able and happy to assist with anything we needed. Would highly recommend...

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Helpful?
1Thank Lori S
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Lori, Thanks for your very kind words about all the great folks on our banquet team. We are so glad your event went well and we hope you made a lot of money for your cause. We look forward to welcoming your group next time. Sincerely Joe Kelly General Manager

Simsbury, Connecticut
Reviewed 5 April 2016

Great location in University City, perfect for our college visits (ask for college visit discount). Hotel has on-site parking. Close to SEPTA, train station, and great dining in the area. Room was clean and comfortable. Would highly recommend!

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Helpful?
1Thank audra218
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Audra, We are so glad you enjoyed your stay during your college visits. Hopefully we will be welcoming you back for the nest 4 years! Thanks again. Joe Kelly General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more   less 

Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut St, Philadelphia, PA 19104-3361
Region: United States > Pennsylvania > Philadelphia > University City
Price Range: $184 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton
Hotel Style:
#23 Family Hotel in Philadelphia
#28 Business Hotel in Philadelphia
#35 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia University City Hotel staff and other travellers.
15 questions
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Washington DC, District of Columbia
5 months ago
Indiana
Greenfield, Indiana
over a year ago

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Questions? Get answers from Sheraton Philadelphia University City Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great. Checkout the Club Lounge”
 of 5 bubbles QuranKwame, 7 Dec 2016 | Read review
“Higher floor facing Chestnut Street (Hotel Entrance) of BEST view”
 of 5 bubbles M6632LLthomasb, 6 Dec 2016 | Read review
“book club level for access to the lounge, breakfast and a good view!”
 of 5 bubbles MBfromCT, 6 Dec 2016 | Read review
“Push the staff for a discount. They will lie over the phone and pretend they have never heard of step 2 or the USMLE. ”
 of 5 bubbles zthwing, 30 Nov 2016 | Read review
“some noise on the north facing rooms, not sure about south”
 of 5 bubbles E6980QLjustinm, 18 Nov 2016 | Read review
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