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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,431 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

We booked through Priceline and got a great deal. It was centrally located, and not too far from anything. we uber-ed most of the time, but also walked. I liked the location. unfortunately parking was a little annoying, but we parked across the street for cheaper pricing. Overall it was a decent stay, the rooms weren't the best but for...

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Helpful?
Thank JOURDAN L
Lancaster, Pennsylvania, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 5 February 2017 via mobile

My husband, seven year old son, and I stayed one night here as part of the sleepover Philly package. Free parking was a great perk and we had club lounge access which was well worth it (wine and beer and snacks for happy hour and my son ate a dozen croissants for breakfast in the am). We are dinner in...

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1Thank Becky K
About Hotel's Favourite Review
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Becky, Thank you for the wonderful of your recent stay. I'm thrilled you enjoyed the Philly Overnight package and hope to welcome you back again soon! Warmest Regards, Marsha Ray General Manager

West Hartford, Connecticut
Reviewed yesterday NEW

Stayed 2 nights at this well located hotel. The lobby is nice but the room could use a little "lift". Beds are very comfortable and on the 22nd floor the vue of the city was beautiful. But the best feature of the hotel is its staff. Rarely have I seen such nice people and I know what I am talking...

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Thank etiennedotreppe
Old Bridge, New Jersey, United States
Reviewed 4 days ago NEW

We chose this hotel because of its location and price. Walking distance to the convention center, reading terminal market, Franklin Institute and many wonderful bars and restaurants. The room was very nice and the bed was quite comfortable. The staff was accommodating - we arrived early and they gave us a room well before check-in time. The only complaint is...

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Thank Barbara H
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Barbara H, Thank you very much for sharing such positive feedback on Tripadvisor. We take pride in our staff providing excellent service for our guests everyday. We hope to welcome you back in the near future! Warm Regards, Marsha Ray General Manager

Boulder, Colorado
Reviewed 6 days ago NEW

I stayed at the Sheraton Philadelphia Downtown for 5 nights for a conference. Mary Martobuoni helped me use the business center and print materials for a presentation. She was amazingly friendly and helpful.

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Helpful?
Thank Kristina Q
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Kristina Q, We appreciate the kind words you shared on Tripadvisor. Mary is a gem and we're so thrilled to hear you enjoyed your interactions with her. We hope to have you back at the Sheraton Philadelphia Downtown soon! Warm Regards, Marsha Ray General Manager

Reviewed 1 week ago

I was impress with the lobby so I thought the rooms were going to be wow, however; it was less than average but livable. had one of the most uncomfortable chair for sitting, I did tell them to put just the desk chair instead of the sofa one, if you have a back problem stick with the office type chair.

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1Thank 135arlenec
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear 135arlenec, Thank you for sharing your feedback on Tripadvisor. We take pride in our lobby, and we are glad we were able to meet your needs during your stay. We look forward to having you stay with the Sheraton Philadelphia Downtown again in the future. Warm Regards, Marsha Ray General Manager

Pittsburgh, Pennsylvania
Reviewed 1 week ago via mobile

The hotel has very friendly and courteous staff but it is down hill from there. The lobby bar and Cafe were freezing. Everyone wore coats and stayed bundled while having drinks. The rooms have the basics but nothing else; no make up mirror, no replaced shampoo and conditioner, no safe or small frig. Ice machine didn't work on our floor....

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2Thank Kathleen S
Iowa City, Iowa
Reviewed 2 weeks ago

I stayed four nights in this hotel for a conference, the room was okay but the hallways were dirty with outdated carpets and never seemed to have been cleaned. There were always dirty linen and trays with leftover food along the hallway walls. This was not what I expected from a Sheraton! The room was clean but what I expected...

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1Thank urbanite2017
San Francisco, California
Reviewed 2 weeks ago

I have to agree with most of the other reviews- the hotel is definitely dated. How can it not be because of the size alone? The lobby is nice- handled a conference set up there last Friday & Saturday and still had room leftover. I rec'd a great price off Pricelne and liked the location- easy walking distance to Market...

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Thank WestCoastBH925
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear WestCoastBH925, Thank you so much for your positive feedback on Tripadvisor. You are correct, the location of our hotel is in close walking distance of Market Street and other attractions in the area. We hope to welcome you back soon! Warm Regards, Marsha Ray General Manager

Saddle River, New Jersey
Reviewed 2 weeks ago

The lobby is spacious with a lot of room to gather. The room was clean and well-kept. The beds were very comfortable. However, the room made my allergies act up in early March, before allergy season. When I opened the room door, I smelled cigarette smoke. I'm not sure if this hotel has smoking rooms, or if the neighbors were...

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Helpful?
Thank adinarj
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear adinarj, Thank you for taking the time to leave us feedback on Tripadvisor. We are glad that we were able to meet your needs during your stay. We sincerely apologize for the inconveniences you experienced, and we will follow up with the appropriate departments in regards to these issues. Again, we appreciate your review and hope to see you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: $173 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“park across the street for lower rates”
 of 5 bubbles jourdanl2017, 21 Mar 2017 | Read review
“get a top room so you can see the city or the view from the top.”
 of 5 bubbles 135arlenec, 14 Mar 2017 | Read review
“The hotel's location is very convenient if you are planning to explore Philly on foot.”
 of 5 bubbles urbanite2017, 8 Mar 2017 | Read review
“Best View of the city that faces the Rocky steps”
 of 5 bubbles 113kianah, 2 Mar 2017 | Read review
“Book a room in another hotel......”
 of 5 bubbles carolinasunshine13, 27 Feb 2017 | Read review
5 of 5