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Sheraton Philadelphia Downtown Hotel

2,735 reviews
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Traveller (616)
Room & Suite (265)
Dining (21)
Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(152 reviews)
“the club lounge”(75 reviews)
“concierge desk”(60 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,735)Write a Review
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1 - 5 of 2,523 reviews
Reviewed yesterday

The hotel is situated near downtown, and is a decent walk from many of the sights of Philadelphia. Entering the hotel, you are struck by the architecture of the lobby – high ceilings with staircases and escalators floating up to higher floors. There is a...More

Thank LRF131
Hotel's Favourite
Reviewed 2 November 2017

This hotel was just what we needed, a well-deserved break from a busy year. I really can't say enough good things about this hotel. But I'll try! 1. The staff bent over backwards to be helpful and friendly. This goes from the valet, who told...More

2  Thank wnt365
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 4 November 2017

wnt365: It is wonderful to see that you had a great visit to Philadelphia and certainly a pleasure to have hosted you. Thank you for the wonderful feedback, we will be sure to celebrate with our team the joy we brought forward. Marsha

Reviewed yesterday

At less than $100 a night, it seemed like a good deal. But the neighbors screaming and slamming doors at 3:30 in the morning was no deal. And the elevators just around the corner from the room didn't help. It is a 2 star hotel...More

Thank pfairban
Reviewed 6 days ago

The Hotel is really central to everything and the concierges Mary and John so helpful, really great people. You can find anything you need. I cant really fault the facilities and with the SPG it offers everything for me. I would like to say that...More

Thank hdann2017
Reviewed 1 week ago

Very disappointing. Of a good hotel it has only the name. Five days: no room service one day (because of bad weather, they say). The remaining four no replacement for the shampoo and the shower gel. Complimentary water two days out of five. Cold shower...More

Thank Giovanni C
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 4 days ago

Giovanni C: Thank you for sharing your feedback, we aim to deliver a consistently wonderful experience and are disappointed that we failed to ensure a proper and smooth experience throughout your visit. Marsha

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$116 - US$291 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$116 - US$291 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (616)
Room & Suite (265)
Dining (21)
Pool & Beach (3)
Hotel & Grounds (291)
Bathroom (49)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
mslooker
11 January 2018|
AnswerShow all 3 answers
Response from interlskygoddess51 | Reviewed this property |
The hotel was very clean and in the afternoon they have soft pretzels in the lobby... there is an Avis in the hotel and also at Penn Station if necessary.
1
Vote
Quokkar
1 January 2018|
AnswerShow all 4 answers
Response from interlskygoddess51 | Reviewed this property |
I walked over to the Reading Terminal Market right across from the Convention Center ... maybe 5 blocks .. not far at all ... I went in the middle of the day and I felt very safe .. Uber is great too!!!
1
Vote
Quokkar
1 January 2018|
AnswerShow all 2 answers
Response from Susan G | Reviewed this property |
It is about a 1/2 mile to walk to the Convention Center from the Sheraton. There are several SEPTA stations nearby; the one closest to,the Sheraton is called Sububan Station. This is a pretty safe place to walk. Lots of... More
1
Vote
Room Tips
"Rooms on higher floors as they have been upgraded and have less A/C unit noise"
Read review
"24th Floor had been updated!"
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"If you want a "good room" don't come to this hotel."
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"I highly recommend to get a room facing the Museum."
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