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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,404 Reviews from our TripAdvisor Community

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Showing 2,233: English reviews
Providence, Rhode Island
Reviewed 4 days ago NEW

This was the 3rd time we have stayed in the Sheraton Downtown and it was a little disappointing. In the past we had enjoyed the pool there but when we arrived, we found it had been drained and in need of repairs (despite confirming that it was open a day before we checked in). Our standard room was nice enough,...

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Helpful?
Thank xtina516
Phoenix, Arizona
Reviewed 5 days ago NEW

This hotel is in a need of a major overhaul. The rooms are terrible. My room had bubbled carpet, scratches all over the walls and the bathroom was dirty! The hall carpet is disgusting. There were all kinds of stains everywhere and the doors all look very worn. The worst Sheraton I have ever stayed in! The only good part...

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Thank ccarlariello
Hershey, Pennsylvania
Reviewed 5 days ago NEW

We have been going there for the last 14 years for an annual conference. The Sheraton is a nice older hotel, conveniently located with nice rooms. However, they have some of the best customer service people I have ever seen. From the convention staff, front desk, bell service and on and on. I want to give a shout out to...

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Thank Steve M
Reviewed 6 days ago NEW

We live very close to Philly and whenever we treat ourselves to a mini getaway we always stay here! The rooms are always very clean and comfy, and the staff are always on point and helpful. Since it's so close to city hall It's the best value for the location!!

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Thank Angela L K
Travelers Rest, South Carolina
Reviewed 6 days ago NEW

Sheraton Philadelphia Downtown Hotel has very helpful, friendly staff. Read comments about the Club Floor 'food' and I will say that in the past, this particular group thinks that this should provide full meals and snacks in between and therefore I'm sure turns out to be a very expensive perk that cannot be enjoyed by all Starwood perferred guests. There...

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Thank sllee2016
Mount Airy, Maryland
Reviewed 6 days ago NEW

The staff is great. We were there for a conference and the individual staff is very friendly and accomodating. The hotel is clean although it does need some updating. They were very good about getting the extras we needed for our seminars and trade show. We have noticed a change in the amount of "extras" that are done--the restaurant wasn't...

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Thank NetteY
San Francisco, California
Reviewed 6 days ago NEWvia mobile

This hotel is just about an average big city Sheraton, but the staff was what made it a nice stay. The check in staff were very friendly, we had breakfast in the main restaurant and everyone from the omelette chef to the waiters were lovely. Very friendly and warm (not what we expected to find in Philly!). The room was...

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Thank whenyougo
Montgomery County, PA
Reviewed 6 days ago NEW

First time ever at a Sheraton staying on a work trip. The hotel itself met all the functional needs. The staff that I dealt with were pleasant. The decor of the floor I was on and the room I was in was showing some age. The fees to park in the hotel garage were a little stiff.

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Thank m1759
Orlando, Florida
Reviewed 1 week ago

An older hotel in a great center city location. While the decor is a bit old the entire staff is super friendly. The beds are very comfortable and overall it was a very good experience. The property is easy to get around in unlike some of these modern mazes that are being built

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Thank Charles S
Reviewed 1 week ago via mobile

Marcy Mastrobuoni was our concierge and to be honest the best one I've ever had ! Not only did she help us map out or day trips but made extra sure we had the right maps and printed out new ones when ours didn't match up properly. Suggested great brunch spots for every day we stayed and multiple plans. Yes...

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1Thank Angela T

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: $149 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room facing the Franklin Parkway is nice.”
 of 5 bubbles xtina516, 15 Feb 2017 | Read review
“The views are better higher up and ask for a room looking over the cathedral.”
 of 5 bubbles NetteY, 13 Feb 2017 | Read review
“Face the art museum, the higher the better”
 of 5 bubbles JusticeSalmon, 11 Feb 2017 | Read review
“Higher floors are very quiet.”
  • Outstanding view from floor 16th hall.
 of 5 bubbles henryb449, 3 Feb 2017 | Read review
“Super comfortable beds and pillows”
 of 5 bubbles N7106JLjuliom, 19 Jan 2017 | Read review
5 of 5