We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Sheraton Philadelphia Downtown Hotel

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Philadelphia Downtown Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,414 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Philadelphia Downtown Hotel
See the most recent reviews
Showing 2,243: English reviews
New Jersey
Reviewed 15 October 2013

Only a few staff members were professional - one of those was Ms. Jaeple at the front desk. The room was a little dirty with stains on the carpets. There was a large spider IN the bed after we turned down the covers. Upon closer inspection there were shelves behind the beds which are COVERED in dust and look as...

 Report
Helpful?
Thank Merlin V
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Merlin V, Thank you for your review on our hotel. Thank you for taking the time to mention Abby, she is one of our finest team members. We are dissapointed that you didn't fully enjoy your experience and look forward to using your feedback to make corrections. We hope we have another chance to host you if you return...

Burlington, Canada
Reviewed 14 October 2013

The staff at the Sheraton Philadelphia Downtown Hotel made this weekend perfect. The front desk and wait staff were friendly but what really made the difference was the concierge. when you are in a city for the first time a good concierge is integral to a great weekend. Concierge "Mary" was amazing as she ensured that we saw all the...

 Report
Helpful?
Thank Kim P
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Kim P, Thank you for your outstanding review of the Sheraton Philadelphia Downtown Hotel! We are so glad that you took a moment to recognize our staff, especially Mary! We agree that they are the friendliest staff ever! We can't wait to connect with you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Highland Park, New Jersey
Reviewed 14 October 2013

Went for business over weekend. Staff at front desk (Shakera initially and others over course of stay) and bell boys were incredibly patient, friendly, and helpful. Was misquoted parking rate when called night before my stay and front desk honored it without question.

 Report
Helpful?
Thank Traveler10242013
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Traveler10242013, Thank you for your review on the Sheraton Philadelphia Downtown Hotel! We are delighted that you had such a great stay! Thank you for taking the time to recognize Shakera; we will certainly do the same! We hope to connect with you again soon. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Philadelphia, Pennsylvania
Reviewed 14 October 2013

I was at the Sheraton for the Great Bridal Expo and Sean Jin was an absolute joy to have around. I was lugging so many heavy brochures and things and he just jumped right in to help me and my colleague move all of our items up to the ballroom. While unloading all of our heavy items he even offered...

 Report
Helpful?
Thank Kellye H
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Kellye H, Thank you for your wonderful review on the Sheraton Philadelphia Downtown Hotel! It was our pleasure to host the Great Bridal Expo, and we're glad that Sean was able to make your experience so delightful. We hope to see you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Houston, Texas
Reviewed 14 October 2013

The Sheraton Downtown hotel was amazing. Chris Gellenbeck was my go to person for all details for our company holiday meeting. He was a true professional that was there from beginning to end and made everything work from our hotel prices, food costs, event rooms and overall experience. Whenever I go back to Philadelphia I will make sure to go...

 Report
Helpful?
Thank Margret S
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Margret S, Thank you for your fantastic review on the Sheraton Philadelphia Downtown Hotel! We are proud that Chris did such a great job that you felt the need to recognize him. We will certainly recognize him as well! We hope to host another event of your's soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown...

Scottsdale, Arizona
Reviewed 14 October 2013

This hotel was just ok (clean, comfortable room), nothing to get excited about. I arrived quite late in the evening and wished that the bar area (the closest place I could get food) had a more intimate feel and quicker service. Overall, I didn't really like the layout of the lobby. It wasn't very inviting and just had the feel...

 Report
Helpful?
Thank hikingyogini
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear hikingyogini, Thank you for your review on our hotel. We are glad that you took the time to mention that our cleanliness is a top priority, but are also dissapointed that you didn't enjoy your dining experience. We are wrapping up our multi-million dollar renovation and look forward to having some of the best dining outlets in the city....

New York City, New York
Reviewed 13 October 2013

We wanted to spend a night out in Philadelphia last month and decided to stay at the Sheraton Downtown....and it was great. When we checked in, we were thanked for our loyalty to Starwood. They made sure to put us in a room with a view, which was amazing. We were thoroughly impressed with the service and had a great...

 Report
Helpful?
Thank Michael K
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Michael K, Thank you for your excellent review on the Sheraton Philadelphia Downtown Hotel! We do appreciate your loyalty and are glad that our team made the effort to ensure you are aware. We feel that we have some of the finest team members and views in the city, and we're glad you agree! We can't wait to see...

Calgary, Canada
Reviewed 12 October 2013

Stayed here for business. Pros: Nice location. Front desk staff very nice. Cons: Rooms are not nice at all. This was a major negative, first impression. Old look, smell and feel to them. I chose not to have my room cleaned so that I can get the SPG points. After checkout, they failed to put the 1,500 points on my...

 Report
Helpful?
Thank CAN_Businessman
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear CAN_Businessman, Thank you for your review on our hotel. We are glad that you found our staff so friendly; as you can see from many other reviews that is a common theme. We apologize that you found the room conditions unsatisfactory, that is certainly not our normal standard. If you connect with me at paul.bolhuis@sheratonphiladelphiadowntown.com I will be happy...

Maryland
Reviewed 12 October 2013

Stayed here for a conference. The conference facilities were great, food was good too. Staff were also very nice. The hotel needs an update badly!! The hallway carpets look very worn, doors are scuffed up. For me, there are a few other SPG hotels in Philly that I would choose to stay at over this one.

 Report
Helpful?
Thank sginmd
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear sginmd, Thank you for your review on our hotel. We are glad that you enjoyed our great staff and food. We are dissapointed that you found anything to be worn, we certainly will use your feedback as an opportunity to address any issues. We hope to connect with you again if you return to Philadelphia. Safe travels, Paul Bolhuis...

Reviewed 11 October 2013 via mobile

I had challenges driving into Philadelphia and when I arrived Dean Griffin the Sheraton Front Desk associate calmed my nerves with his positive demeanor and excellent customer service skills. He even gave me a ticket for a free beverage when I only expected he would point to the lounge. Thanks Dean!

 Report
Helpful?
Thank MaxNap
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear MaxNap, Thank you for your review on the Sheraton Philadelphia Downtown Hotel! We are delighted that Dean was able to make you so comfortable, as you can see from many other reviews Dean is one of our finest stars. We look forward to connecting with you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown...

536 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (525)
Viewed
Bathroom (48)
Viewed
Room/Suite (143)
Viewed
View from Room (76)
Viewed
Hotel & Grounds (55)
Viewed
Business Centre/Function Rooms (3)
Viewed
Dining (19)
Viewed
Family/Play Areas (2)
Viewed
Pool/Beach Area (2)
Viewed
Other (177)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (4)
Viewed
Dining (1)
Viewed
Business Centre/Function Rooms (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Philadelphia hotels
The Windsor Suites
#6 of 85 in Philadelphia
1,244 reviews
City Center East
Philadelphia Marriott Downtown
Philadelphia Marriott Downtown
#41 of 85 in Philadelphia
2,929 reviews
Show Prices
Show Prices
Show Prices
City Center East
Courtyard Philadelphia Downtown
Courtyard Philadelphia Downtown
#20 of 85 in Philadelphia
855 reviews
City Center West
Club Quarters Hotel in Philadelphia
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: $160 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Starwood and Hotels.com so you can book your Sheraton Philadelphia Downtown Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
21 questions
Ask a question

See all questions (21)

Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed only 1 night, we didn't have idea for this”
 of 5 bubbles J4471JDmichaelc, 24 Feb 2017 | Read review
“We stayed at Concierge level. Very nice!!!”
 of 5 bubbles pwwtoy1, 23 Feb 2017 | Read review
“Get to the 20th floors,...and join their club in advance for free wifi and breakfast.”
 of 5 bubbles O2455JLchristophert, 20 Feb 2017 | Read review
“A room facing the Franklin Parkway is nice.”
 of 5 bubbles xtina516, 15 Feb 2017 | Read review
“The views are better higher up and ask for a room looking over the cathedral.”
 of 5 bubbles NetteY, 13 Feb 2017 | Read review
5 of 5