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Sheraton Philadelphia Downtown Hotel

2,764 reviews
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Traveller (618)
Room & Suite (314)
Dining (22)
Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(154 reviews)
“the club lounge”(76 reviews)
“concierge desk”(60 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Feb. 25Feb. 26
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,764)Write a Review
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21 - 25 of 2,549 reviews
Reviewed 3 weeks ago via mobile

I live abroad and never visited this hotel. One of my colleagues stayed at this hotel on a business trip and I asked him that I would deliver there two items I bought online so he could bring them to me. Due to some circumstances,...More

1  Thank KarimMasarweh
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 3 weeks ago

KarimMasarweh: Thank you for the feedback, it is disappointing that we were not more readily available to assist but we are glad that once contacted we were able to get you the item quickly and professionally. Marsha

Reviewed 3 weeks ago

very good hotel, nice and comfortable rooms, the hotel is very well located, I recommended talking to the Concierge, Mary Mastrobuoni,, she is very friendly an will tell you the best way to know Filadelphia.

Thank FaridNicolas
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 3 weeks ago

FaridNicolas: We are truly delighted that you had a wonderful visit and that you had the opportunity to engage our wonderful Internet Celebrity Mary. Thank you for sharing your wonderful experience. Marsha

Reviewed 3 weeks ago via mobile

On the one hand, I’ve seen worse, but on the other, its a place where people go to rest their heads. At the very least management should try their best to keep it spotless and pest free. I tried to check out but they wouldn’t...More

1  Thank Curly L
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 3 weeks ago

Curly L: Thank you for your feedback; it is very concerning to see the experiencing you had and certainly is miles away from the experience we aim to deliver. We will carefully work with our pest control company to better ensure appropriate action is immediately...More

Reviewed 3 weeks ago via mobile

The carpet was stained and also dirty - nobody vacuumed it in a while. There were plastic wrappers on the carpet, a dead bug, dirt, etc. The bathroom was disgusting - nobody bothered to clean the sink in a while - I attached a picture...More

Thank acostin76
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 3 weeks ago

acostin76: It is very disappointing to see we delivered such a poor experience. We certainly aim to deliver a wonderfully clean experience but clearly need to work more diligently to ensure we meet this goal. Thank you for the feedback, Marsha

Reviewed 3 weeks ago

We chose this hotel for our family weekend getaway because it had a pool, which the kids love and was close to everything, especially the Franklin Institute with the Terra-cotta Warriors exhibit we wanted to see. The hotel was nice and clean and the staff...More

Thank Doug W
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 3 weeks ago

Doug W: Thank you for the wonderful feedback. We are delighted you had the opportunity to enjoy Philadelphia and the great exhibit at the Franklin Institute. Marsha

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$116 - US$297 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$116 - US$297 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (618)
Room & Suite (314)
Dining (22)
Pool & Beach (3)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
LaurTay
23 January 2018|
AnswerShow all 5 answers
Response from Michael R | Reviewed this property |
I think that the price of Parking is $40 per day, but it includes unlimited in-and-out privileges. This is great if you are planning to go to events both in and outside of Center City.
0
Votes
mslooker
11 January 2018|
AnswerShow all 4 answers
Response from interlskygoddess51 | Reviewed this property |
The hotel was very clean and in the afternoon they have soft pretzels in the lobby... there is an Avis in the hotel and also at Penn Station if necessary.
1
Vote
Quokkar
1 January 2018|
AnswerShow all 4 answers
Response from interlskygoddess51 | Reviewed this property |
I walked over to the Reading Terminal Market right across from the Convention Center ... maybe 5 blocks .. not far at all ... I went in the middle of the day and I felt very safe .. Uber is great too!!!
1
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12345610
Room Tips
"I spent little time in my room, so I don't know what my view was, but from the 20th floor, I'm sure..."
Read review
"We had a room on the 17th floor, away from traffic noise. It had a nice view of the city."
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"Lower rooms have better access to Public Wifi"
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"rooms away from elevator"
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