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Sheraton Philadelphia Downtown Hotel

Booking.comUS$159*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Sheraton Philadelphia Downtown Hotel
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2,470 Reviews from our TripAdvisor Community

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Showing 2,295: English reviews
USA
Reviewed 2 July 2014

I found the staff at the Sheraton Philadelphia to be very welcoming and efficient. In particular, Avril at the front desk and Stella Gore, the cashier at the Starbucks concession -- both really went out of their way to make our stay enjoyable and memorable. Kudos to the management for having such motivated and professional employees.

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Helpful?
1Thank intrepid888
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear intrepid888, Thank you for the FIVE STAR review! We're thrilled that Stella and Avril were able to make such an impact on your stay and we look forward to recognizing them for another job well done. We hope to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Reviewed 1 July 2014

We checked in at 11 in the am after flying in very early in the morning. They had a room ready for us. The room was very nice and comfortable with all the amenities you would expect at a top rated hotel. The concierge was very helpful in giving us directions to the various attractions we were trying to get...

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Helpful?
Thank Ellenmjax
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Ellenmjax, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We are always thrilled when an experienced traveler such as yourself leaves us such reassuring feedback. We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Reviewed 1 July 2014

Our entire stay at the Sheraton was wonderful. The check in process was simple and our room was spacious. We enjoyed the breakfast buffet which had wonderful made to order omelets. We were very satisfied. The NHL Draft guests were there as well but the hotel staff kept the lobby chaos to a minimum and everything flowed smoothly with the...

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Helpful?
Thank Lizz T
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Lizz T, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad that you had such a great stay! We can't wait to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Byron Center, Michigan
Reviewed 1 July 2014

This hotel is not spectacular but was comfortable for a 5 night stay. Rooms are average but again more than adequate, comfortable and clean. Some negatives, large gaps at the bottom of the doors so all hallway noise filters in. No mini refrigerator unless requested. Specific to room 527, Water from the hot water handle leaks all over the counter...

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Helpful?
Thank Lakerdude96
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Lakerdude96, Thank you for your review of our hotel. It looks like we missed the mark in a few different areas and we will certainly use your feedback to address any deficiencies.We're glad you enjoyed your stay overall and hope you give us another chance if you return to Philadelphia in the future. Safe travels, Jennifer Tang Assistant Front...

Lawrenceburg, Indiana
Reviewed 1 July 2014

Was at the Sheraton Philadelphia Downtown for a conference last week. The facility was nice and the rooms seemed clean and was above average. The location of the Hotel is great and close to the center of downtown and walking distance to multiple restaurants. Not sure if it was just the conference we were at but the hotel didn't set...

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Helpful?
Thank john v
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear john v, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. Wifi charges are common in major, downtown hotels, and we apologize if the charge was unexpected. We are glad you enjoyed the rest of your stay.We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown...

Charlotte, North Carolina
Reviewed 30 June 2014

I've been coming to the this Sheraton for the past 6 weeks. The service and employees make me continue to come back. Starting from the front desk with Whitney Hamaday and Shereka Henderson who have the prettiest smiles, always helpful and check me in with ease. Nick Muni the breakfast waiter is always on point with my Juice, water, and...

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Helpful?
Thank Johnny B
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Johnny B, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Chicago
Reviewed 30 June 2014

Nicole (server) and Greg (bartender) they are great, polite, and very professional not to mention personable. They seem to always go the extra mile to make sure you are satisfied, your water is filled up, and you have the bar snacks. The service was attentive and whenever I stay here they always greet us and make us feel welcome.

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Helpful?
Thank Zvone12
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Zvone12, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We can't wait to share your comments with our Food and Beverage team. We hoep to see you back in Philadelphia soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Plano, Texas
Reviewed 30 June 2014 via mobile

I stayed at the hotel and it is very beautiful! We sat downstairs to.enjoy the soccer games and dine at the bar. The room was clean and beautiful as well. However we wished it had a refrigerator to house our bottle water. Other than that...I love the hotel and location. When I come back to Philadelphia, I will be staying...

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Helpful?
Thank Tamyra T
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Tamyra T, Thank you for the FIVE STAR review of the Sheraton Philadelphia Downtown Hotel! We are glad to hear you had such a pleasant stay! We look forward to welcoming you back in the near future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

`����ˆ
Reviewed 29 June 2014

Great value thru hotwire.com. Exceptional front desk staff. Would like to commend in particular John Koss. He went out of his way to welcome us to the hotel and answer all of our questions. Will return to this hotel the next time we are in Philadelphia

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Helpful?
Thank Skier982
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Skier982, Thnak you for your wonderful review of the Sheraton Philadelphia Downtown Hotel. We're thrilled that John was able to make such an impact on your stay and look forward to recognizing him. We hope to connect with you again soon! Safe travels Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Washington DC, District of Columbia
Reviewed 28 June 2014

My stay here in Feb has been great the staff make you feel at home. At the front desk Shakira and Whitney Hamaday greet you with a smile. Nicole Miller James Fortier Greg Wallace take care of you! I recommend this hotel.

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Helpful?
Thank Charles J
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Charles J, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad that our Front Desk and Bar staff were able to exceed your expectations, as you can see from other reviews they can often be seen making an impact! We hope to connect with you soon. Safe travels, Jennifer Tang Assistant Front Office...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: $178 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
23 questions
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suite #2002 has an exceptional view of the Philly skyline.”
  • suite #2002 - great view of the Philly skyline
pporter17, 23 Apr 2017 | Read review
“join SPG member, otherwise they will charge for wifi connection”
michael94168, 10 Apr 2017 | Read review
“I think odd rooms would have a better view.”
Panner1995, 1 Apr 2017 | Read review
“Odd number rooms have a better view, overlooks the downtown buildings and parkway.”
Q7210ELmikes, 29 Mar 2017 | Read review
“park across the street for lower rates”
jourdanl2017, 21 Mar 2017 | Read review
5 of 5
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US$159* /night
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Prices are for 1 room, 2 adults
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