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Sheraton Philadelphia Downtown Hotel

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Room & Suite (333)
Dining (21)
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Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(157 reviews)
“the club lounge”(77 reviews)
“concierge desk”(60 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,826)
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951 - 955 of 2,606 reviews
Reviewed 9 July 2015 via mobile

We have never expected such a bad service from a hotel brand like Sheraton. Check-in Check-out process was very slow. You would have to stand in Queue. Every one is so rude. We were there for 4 nights but it was like staying in hell...More

4  Thank DreamTravellerIndia
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 10 July 2015

Dear DreamTravellerIndia, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations. Many of the situations mentioned are certainly not to our standards and we look forward to using your feedback to address them. We hope...More

Reviewed 9 July 2015

We chose the Sheraton because of its location. I'd read some of the reviews and while I had concerns, I decided to book it anyway since we only needed it for one night. How bad could it be? We arrived very early and although I...More

2  Thank professionalbeachbum
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 10 July 2015

Dear professionalbeachbum, Thank you for your review of our hotel. You certainly highlighted a few areas regarding cleanliness for us to look into and we look forward to making any necessary improvements. We hope we have another chance to host you in Philadelphia. Safe travels,...More

Reviewed 8 July 2015

The staff was very nice but the hotel itself was not very clean. Our room had stained floors and my sheets had a blood stain on them. For the price, I would find another hotel. There are plenty nicer and just as close if not...More

Thank rhazha
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 10 July 2015

Dear rhazha, Thank you for your review of our hotel. We are disappointed that you did not enjoy your experience on our restaurant. We will certainly share your feedback with our Housekeeping team. We hope to see you again in the future. Safe travels, Jennifer...More

Reviewed 8 July 2015

I stayed at this hotel during the ISTE conference and was able to walk to the convention center which I greatly appreciated! The hotel was near the subway system, close to the Reading Market and had a fabulous breakfast cart outside, a street vendor with...More

1  Thank feltesk
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 10 July 2015

Dear feltesk, Thank you for your positive review on the Sheraton Philadelphia Downtown Hotel! We are glad you appreciated our recent multi-million dollar renovation and our convenient location. We hope to see you back in Philadelphia soon! Safe travels, Jennifer Tang Assistant Front Office Manager...More

Reviewed 7 July 2015

Great location, easy to drive in and out. Front desk and concierge top notch. Avoid parking in the garage - total rip off, and there is a 20% parking tax on top of the high price. I found inexpensive parking in municipal lots close to...More

Thank Nelle4
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 10 July 2015

Dear Nelle4, Thank you for your review of our hotel. Please accept our most sincere apologies for failing to meet your expectations during your stay. It looks like we missed the mark in a few different areas and we will certainly use your feedback to...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$142 - US$349 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$142 - US$349 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (664)
Room & Suite (333)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
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Elaine B
19 March 2018|
AnswerShow all 7 answers
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
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LaurTay
23 January 2018|
AnswerShow all 5 answers
Response from Michael R | Reviewed this property |
I think that the price of Parking is $40 per day, but it includes unlimited in-and-out privileges. This is great if you are planning to go to events both in and outside of Center City.
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Votes
Room Tips
"Face the art museum side."
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"Try to get a room without roaches."
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"FILTHY!!! The higher the room the longer it takes for the elevator...excessive wait. 20-45 min for elevator"
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"if you are looking for amazing service contact Mr. John Koss from the concierge Sheraton Philadelphia..."
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