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Sheraton Philadelphia Downtown Hotel

2,772 reviews
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Traveller (621)
Room & Suite (316)
Dining (22)
Overview
  • Excellent23%
  • Very good34%
  • Average23%
  • Poor12%
  • Terrible8%
Travellers talk about
“mary mastrobuoni”(154 reviews)
“the club lounge”(76 reviews)
“concierge desk”(60 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Mar. 11Mar. 12
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,772)Write a Review
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961 - 965 of 2,557 reviews
Reviewed 8 May 2015 via mobile

This was my second time staying at the Sheraton in Philly and it does the job. Clean and spacious rooms, great views of the city, and a short walk to Market Street, City Hall, and about 10 minutes to the Art Museum. It's a great...More

Thank NNJTraveler201
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 11 May 2015

Dear NNJTraveler201, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We are always thrilled when an experienced traveler such as yourself leaves us such reassuring feedback. We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang Assistant...More

Reviewed 8 May 2015

I was shocked to see how dirty this hotel was. I'm an SPG member and have stayed at Sheratons many times before, and have come to rely upon a certain standard. But, not at this Sheraton!! The mattress had a seam that was dangling over...More

1  Thank BambiLaFawn
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 11 May 2015

Dear BambiLaFawn, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations. Cleanliness of all of our guestrooms and public areas are taken very seriously. Our Housekeeping team has used this feedback as a training tool...More

Reviewed 6 May 2015 via mobile

Not up to the quality I expected. Understaffed. Room is adequate. Food average. People are friendly. Parking and entrance are in the alley - weird for a center city hotel. There really in not an entrance that faces the street. I think that there are...More

Thank Rettenger
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 8 May 2015

Dear Rettenger, Thank you for your review of our hotel. Please accept our most sincere apologies for failing to meet your expectations during your stay. It looks like we missed the mark in a few different areas and we will certainly use your feedback to...More

Reviewed 4 May 2015 via mobile

Stayed for Two nights, very noisy in the morning at the back of the hotel with traffic from early morning on the freeway and that's from the 14th floor! Hotel was ok and clean. The bar area downstairs lacked, well a bar area really. As...More

Thank sherbertdipper
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 5 May 2015

Dear sherbertdipper, Thank you for your review of our hotel. Please accept our most sincere apologies for failing to meet your expectations during your stay. It looks like we missed the mark in a few different areas and we will certainly use your feedback to...More

Reviewed 3 May 2015

probably the worst hotel experience of my life. Rooms are nasty, the service is just lazy and pathetic, house keepin while yo're in the room will probably leave you mortified. The staff are discourteous, terrifyingly rude and just not welcoming at all! Never againMore

3  Thank NZee86
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 5 May 2015

Dear NZee86, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations. If possible, I would like an opportunity to discuss your issue further with you - I invite you to please connect with me at...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$114 - US$304 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$114 - US$304 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (621)
Room & Suite (316)
Dining (22)
Pool & Beach (3)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
LaurTay
23 January 2018|
AnswerShow all 5 answers
Response from Michael R | Reviewed this property |
I think that the price of Parking is $40 per day, but it includes unlimited in-and-out privileges. This is great if you are planning to go to events both in and outside of Center City.
0
Votes
mslooker
11 January 2018|
AnswerShow all 4 answers
Response from interlskygoddess51 | Reviewed this property |
The hotel was very clean and in the afternoon they have soft pretzels in the lobby... there is an Avis in the hotel and also at Penn Station if necessary.
1
Vote
Quokkar
1 January 2018|
AnswerShow all 4 answers
Response from interlskygoddess51 | Reviewed this property |
I walked over to the Reading Terminal Market right across from the Convention Center ... maybe 5 blocks .. not far at all ... I went in the middle of the day and I felt very safe .. Uber is great too!!!
1
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Room Tips
"I spent little time in my room, so I don't know what my view was, but from the 20th floor, I'm sure..."
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"We had a room on the 17th floor, away from traffic noise. It had a nice view of the city."
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"Lower rooms have better access to Public Wifi"
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"rooms away from elevator"
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