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Sheraton Philadelphia Downtown Hotel

2,710 reviews
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Traveller (605)
Room & Suite (251)
Dining (20)
Overview
  • Excellent23%
  • Very good34%
  • Average23%
  • Poor12%
  • Terrible8%
Travellers talk about
“mary mastrobuoni”(149 reviews)
“the club lounge”(75 reviews)
“concierge desk”(59 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Rooms
Dec 24Dec 25
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,710)Write a Review
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971 - 975 of 2,501 reviews
Reviewed 16 February 2015

I stayed here while I was visiting my son who is a student at Drexel University. The Sheraton is a 20 minutes walk from Drexel and same again to the Macy's area. Staff were very warm and welcoming as well as very helpful with directions,...More

Thank Wet_Coast1
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 17 February 2015

Dear Wet_Coast1, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe...More

Reviewed 16 February 2015 via mobile

Booked this hotel on a discount website. Paid $65.00 for a room on a holiday weekend. The service was excellent. The valet attendant was very accommodating, the front desk employees were very pleasant and welcoming, and the room attendants were very helpful. We were upgraded...More

Thank GreatestExpectations
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 17 February 2015

Dear GreatestExpectations, Thank you for your great review on the Sheraton Philadelphia Downtown Hotel! We are pleased you were able to have such an enjoyable stay. We look forward to your next visit Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Reviewed 16 February 2015 via mobile

At the end of my stay now. Had to take the time out to post my review Mary and Greg in concierge and bell service have made our stay here a trip worth visiting again Mary- Upon arrival Mary directed me my wife and our...More

Thank imakatz
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 17 February 2015

Dear imakatz, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! Please accept our most sincere apologies for the inconvenience you suffered upon your arrival. We're glad Mary and Greg were able to make such a positive impact on your stay, we'll be...More

Reviewed 12 February 2015 via mobile

Good points Friendly staff Great breakfast Good location It at best a 2 star hotel by UK standards ..room was dirty with pubic hair on toilet and generally unclean Food in bar was terrible ..service very good though Just felt very run down and grubby...More

2  Thank gaxxyy
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 16 February 2015

Dear gaxxyy, Thank you for your review of our hotel. We are disappointed that you didn't enjoy your experience more. Your feedback is appreciated, as it is a value tool for improvement. We hope you give us another chance to connect with you in the...More

Reviewed 11 February 2015

I have stayed here more than once and it is a very nice hotel with a very accomodating staff. They were doing construction on our floor which was fine it didnt bother us. For some reason we were having key card issues, and they gave...More

Thank kelly491
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 16 February 2015

Dear kelly491, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe...More

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Traveller (605)
Room & Suite (251)
Dining (20)
Pool & Beach (3)
Hotel & Grounds (293)
Bathroom (49)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$114 - US$268 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$114 - US$268 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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