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Sheraton Philadelphia Downtown Hotel

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Traveller (667)
Room & Suite (333)
Dining (21)
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Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(157 reviews)
“the club lounge”(77 reviews)
“concierge desk”(60 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,831)
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981 - 985 of 2,610 reviews
Reviewed 16 June 2015 via mobile

Staff the hotel better and this rating easily would be a 4 or 5. As it is, there were always lines & waits for front desk and concierge (even during what I would think should be slow time). Despite repeating twice - and having repeated...More

Thank ssch215
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 18 June 2015

Dear ssch215, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you took the time to point out the individual team members who made your stay memorable. Your feedback regarding the staffing is much appreciated, as it is a value tool...More

Reviewed 15 June 2015 via mobile

wow... I have never stayed in a hotel where there is such a huge discrepancy in rooms?! Friends stayed on the fourth floor and we were on the 24th floor. Our room, "an upgraded king" was spacious, light, had a fantastic view of Logan Square,...More

2  Thank Mudfoot4
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 10 July 2015

Dear Mudfoot4, Thank you for your review on our hotel. Please accept our apologies for what you have experienced lately; we certainly hold ourselves to a higher standard than what you have mentioned. We will share your comments with our team and make sure to...More

Reviewed 15 June 2015

We loved our stay at this downtown Sheraton. They have a good gym, quick service and fantastic views down Ben Franklin Parkway. The hotel is two-three blocks from City Hall, the Love Statue, and a quick walk to the Philadelphia Art Museum (aka rocky steps)....More

Thank Aaron P
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 16 June 2015

Dear Aaron P, Thank you for your great review on the Sheraton Philadelphia Downtown Hotel! You are absolutely correct regarding the convenient location of our hotel. We are always thrilled when an experienced traveler such as yourself leaves us such reassuring feedback. We hope to...More

Reviewed 13 June 2015

I've stayed at this property 15 times over the last 6 months since I consider it the best SPG property in downtown Philly. The SPG lounge is a great benefit for elite members and the gym is great. I will say that, like other reviewers...More

Thank CWGators22
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 16 June 2015

Dear CWGators22, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are glad to hear you had a pleasant stay! We look forward to hosting you in your future travels to Philadelphia. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia...More

Reviewed 11 June 2015

The hotel was nice, and I was on a floor that seemed to be recently renovated, as it seemed nicer than other floors I saw while on the elevator. I did request a high floor, and they were able to fulfill that, and had great...More

Thank rdavid74
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 16 June 2015

Dear rdavid74, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad you enjoyed your stay and will certainly consider your feedback regarding amenities for the non-SPG guests. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$142 - US$345 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$142 - US$345 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (667)
Room & Suite (333)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
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Elaine B
19 March 2018|
AnswerShow all 7 answers
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
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LaurTay
23 January 2018|
AnswerShow all 5 answers
Response from Michael R | Reviewed this property |
I think that the price of Parking is $40 per day, but it includes unlimited in-and-out privileges. This is great if you are planning to go to events both in and outside of Center City.
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Votes
Room Tips
"Face the art museum side."
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"Try to get a room without roaches."
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"FILTHY!!! The higher the room the longer it takes for the elevator...excessive wait. 20-45 min for elevator"
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"if you are looking for amazing service contact Mr. John Koss from the concierge Sheraton Philadelphia..."
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