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Sheraton Philadelphia Downtown Hotel

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Traveller (660)
Room & Suite (333)
Dining (21)
Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(157 reviews)
“the club lounge”(77 reviews)
“concierge desk”(60 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Apr. 29Apr. 30
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,825)
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991 - 995 of 2,605 reviews
Reviewed 26 May 2015 via mobile

Awsome staff. Amazing customer service from receptionists, consierges John, Mary and the "Starbuks" employees at the Lobby. Clean room. No minibar. This hotel is practically near everything. Within 10-15 mins walk distance you can find affordable restaurants, the Art museum( the Rocky stairs), clothing stores...More

Thank roseley c
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 30 May 2015

Dear roseley c, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon!...More

Reviewed 26 May 2015

Front desk.and concierge.staff were friendly, enthusiastic.and hospitable. Upon check-in we were given 2 free.vouchers for drinks at the hotel bar. Also, another employee comped.our pay-per-view.movie. Everything was exactly.as.promised with no surprise charges..Nice.rooms. The bathrooms need exhaust fans,.however. Very quick.and responsive housekeeping and maintenance. Grab-and-go breakfast.service...More

1  Thank Matthew R
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 27 May 2015

Dear Matthew R, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! I am glad you enjoyed our beautiful hotel and extremely nice staff. We can't wait to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton...More

Reviewed 24 May 2015

The hotel is located within a mile of the Franklin Institute, Barnes Foundation, Rodin Museum, the Philadelphia Museum of Art among others. It is easy to walk to these museums or there is public transportation with a couple of blocks. I used points for the...More

1  Thank EnjoyTraveling64
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 27 May 2015

Dear EnjoyTraveling64, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to host you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Reviewed 24 May 2015 via mobile

Stayed here on a weekend in March. The hotel is huge, must be one of the larger hotels in downtown Philly. Handy for a run to the art institute (rocky steps), and for walking around the shopping district. Rooms quite dated, ready for an upgrade.More

1  Thank Moorak_5291
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 27 May 2015

Dear Moorak_5291, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback on the condition of our guest rooms. We hope to connect with you again soon. Safe travels,...More

Reviewed 23 May 2015 via mobile

Stayed here last week for 2 nights and while the location is great the hotel isn't. The area outside the lobby entrance is carpeted - not sure why but every time I was there it was littered. My "upgraded" room had a burnt out light...More

3  Thank actonma
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 27 May 2015

Dear actonma, Thank you for your review of our hotel. We are disappointed that you didn't enjoy your experience more. Your feedback is appreciated, as it is a value tool for improvement. We hope we have another chance to connect with you. Safe travels, Jennifer...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$142 - US$349 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$142 - US$349 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (660)
Room & Suite (333)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
1
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Elaine B
19 March 2018|
AnswerShow all 7 answers
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
1
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LaurTay
23 January 2018|
AnswerShow all 5 answers
Response from Michael R | Reviewed this property |
I think that the price of Parking is $40 per day, but it includes unlimited in-and-out privileges. This is great if you are planning to go to events both in and outside of Center City.
0
Votes
Room Tips
"Face the art museum side."
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"Try to get a room without roaches."
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"FILTHY!!! The higher the room the longer it takes for the elevator...excessive wait. 20-45 min for elevator"
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"if you are looking for amazing service contact Mr. John Koss from the concierge Sheraton Philadelphia..."
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