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The Franklin Hotel at Independence Park

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The Franklin Hotel at Independence Park
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1,572 Reviews from our TripAdvisor Community

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Showing 1,523: English reviews
New Delhi, India
Reviewed 2 days ago NEWvia mobile

Very good location close to liberty bell, independence park and Washington Square. Good eating and shopping locations around the hotel. The service in the hotel and restaurant is great. It's an old hotel so rooms and some restaurants are dated. WiFi works very well.

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Helpful?
Thank argupta26
Madison, CT
Reviewed 3 days ago NEWvia mobile

Ok, so I am still giving The Franklin a 3 star review because overall, it was a nice place. I would say 3 ½ if I could, but TripAdvisor doesn't allow half stars, and I also did not experience everything the hotel has to offer (i.e. Full restaurant, fitness center, were missed). The room was decent, 9th floor, and I...

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Helpful?
1Thank eli104
Management response:

I appreciate your willingness to look objectively at the overall scope of your visit and to address this isolated incident with a touch of humor. With all of that being said, I can assure you that we do not take a situation such as this lightly. The hotel works very aggressively both with our in-house team and outside contractors to...

chicago
Reviewed 6 days ago NEW

The Franklin is tired. Wall paper peeling, grubby finger prints on every surface, linens were permanently stained and our hot water faucet in the bathroom leaked like crazy.But the thing that bothered me the most - no pop machines in the hotel. I guess they want you to go to bar? Fortunately there convenience stores close by but who wants...

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Helpful?
Thank fishplanet
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear fishplanet, Thank you for sharing your experience. Although we strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel, we unfortunately did not meet your expectations. The hotel is schedule to undergo a major renovation in the coming new year, that will sure to provide...

Miami, Florida
Reviewed 1 week ago via mobile

I had been looking forward to staying at the Franklin Hotel as part of my winter vacation. Philly was one of my stops. The hotel was a total disappointment from the moment we arrive. No one to assist us with the valet or the luggage. We had to search for someone to valet the car and look for a cart...

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Helpful?
Thank maryandmaggie
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear Maryandmaggie, Thank you for taking the time to review your recent stay at the Franklin Hotel at Independence Park. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have...

Cambridge, Massachusetts
Reviewed 1 week ago via mobile

The Franklin seems to have changed hands fairly recently. It's well situated for sightseeing in Philly, and that's good. Otherwise, the place is sort of tired. All the chairs in the lobby and lounge groan with age and thin threads. Cleaning in the rooms appears to consist of making the beds and changing towels. There was a quarter inch of...

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Helpful?
Thank Filmprof
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear Filmprof, Thank you for sharing your experience. Although we strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel, we unfortunately did not meet your expectations. The hotel is schedule to undergo a major renovation in the coming new year, that will sure to provide...

Havertown, Pennsylvania
Reviewed 1 week ago

We had the choice of this hotel or another "trendy" on for our son's wedding in December 2017. We were very happy with the cleanliness of the room. However, our other son and his 4 children had to wait to check in. They did get a food credit for being inconvenienced. We also co hosted a breakfast the day after...

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Helpful?
Thank ekellyf
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear Ekellyf, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Reviewed 2 weeks ago via mobile

Great location in the city. Staff was great, very helpful. The facility itself is showing its age. Peeling wallpaper in the bathroom, some kind of stain on the wall. I am sure this was a beautiful place in its day but Marriott needs to do a make over. No drink menu in the bar, concierge lounge was closed. Not what...

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Helpful?
1Thank Tedd P
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear Tedd P, Thank you for sharing your experience. Although we strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel, we unfortunately did not meet your expectations. The hotel is schedule to undergo a major renovation in the coming new year, that will sure to...

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 2 weeks ago via mobile

My husband and I stayed at the Franklin while visiting relatives in Philly for Christmas. We reluctantly switched from our former "go-to" place because their rates had gone way up this year and we were so glad we did! The location was perfect. The entire staff was pleasant and warm, even though it was a holiday and they probably would...

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Helpful?
Thank A TripAdvisor Member
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear Valued Guest, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Edison, NJ
Reviewed 2 weeks ago

You cant beat the convenience of picking up your morning coffee and walking up to the Independence hall guided tour. The room was clean but needed a bit of work overall (ventilator shafts covering was hanging loose the heater was loud). AND The room was reeking of chlorine smell when we got in. I had to leave the door open...

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Helpful?
1Thank desi_renegade
Erol L, Front Office Manager at The Franklin Hotel at Independence Park, responded to this review

Dear Desi_renegade, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Boston, Massachusetts
Reviewed 2 weeks ago

Excellent hotel with one of the best locations ever.....right next to Independence Square. Service was top shelf, food was good and hotel ambiance great. Walking distance to most attractions and resaurants

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Helpful?
Thank molloyj2016
Management response:

thank you for the good comments

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Like the forefathers who inspired the birth of a new nation, this hotel invites you to join a hotel revolution. Formerly the Omni Hotel at Independence Park, this hotel is about to undergo a transformation to an exciting new hotel designed to set new standard among Philadelphia Hotels. Our 150 exquisitely appointed guest rooms, some of Philadelphia's finest accommodations, are the ultimate refuge. Featuring a blend of sophistication and charm, our deluxe hotel rooms offer a park view or overlook Independence National Park. A fine dining restaurant overlooking Independence Park, Azalea serves delectable American regional cuisine for breakfast, lunch and dinner. Host your inspirational meeting or banquet in spaces where national history has been forged. Philadelphia's most popular things to see and do are only steps away from our hotel doorstep. Concierge services and business center on hand help facilitate business endeavors. Complement your meeting with customized catering services and modern audiovisual facilities. This luxury downtown Philadelphia hotel offers elegance and style at its best-all within walking distance of the Liberty Bell, U.S. Mint, Independence Hall and Franklin Court, the site where Benjamin Franklin's House once stood. ... more   less 

Additional Information about The Franklin Hotel at Independence Park

Address: 401 Chestnut Street, Philadelphia, PA 19106
Region: United States > Pennsylvania > Philadelphia
Price Range: $195 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Franklin Hotel at Independence Park 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
Omni Hotel Philadelphia
Omni Hotel Independence Park
Omni Philadelphia
Hotel Style:
#5 Spa Hotel in Philadelphia
#6 Family Hotel in Philadelphia
#11 Luxury Hotel in Philadelphia
#13 Green Hotel in Philadelphia
#14 Business Hotel in Philadelphia
#15 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from The Franklin Hotel at Independence Park staff and other travellers.
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Lakewood
over a year ago
New Jersey
Littlestown, Pennsylvania
over a year ago
Fort Smith, Arkansas
over a year ago
over a year ago

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Questions? Get answers from The Franklin Hotel at Independence Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we were in room 802 - great views of the Philadelphia Historic district”
 of 5 bubbles ekellyf, 14 Jan 2017 | Read review
“Heat does not hit the bathroom very well. It will be a little chilly.”
 of 5 bubbles rogertharris, 27 Dec 2016 | Read review
“Corner suites are the way to go”
 of 5 bubbles boone5, 9 Dec 2016 | Read review
“Corner and 5th floor and above for a great view.”
 of 5 bubbles DouglasS24, 4 Dec 2016 | Read review
“Ask for a room on the end as they seem to be a lot larger.”
 of 5 bubbles JWalker610, 4 Dec 2016 | Read review
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