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2017-08-06 2017-08-07
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    Four Points by Sheraton Philadelphia City Center

    1201 Race St, Philadelphia, PA 19107-1617
    Hotel website
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    2017-08-06 2017-08-07
    Savings alert: 18% below average rate

    The price you found is 18% lower than this hotel's average rate of US$152/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$125
    US$125
    US$125
    Traveller (124)
    Room & Suite (56)
    Dining (4)
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    Overview
    • Excellent23%
    • Very good38%
    • Average22%
    • Poor11%
    • Terrible6%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Room Service
    Family Rooms
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    3.0 Star Hotel
    All hotel details
    Offers from Four Points by Sheraton Philadelphia City Center
    Special Offer: Breakfast for 2 Included
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    Sonesta Philadelphia Downtown
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    Home2 Suites by Hilton Philadelphia - Convention Center, PA
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    Rooms
    Aug 6Aug 7
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (482)
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    1 - 5 of 434 reviews

    Reviewed 7 June 2017

    Day 1 - sink was clogged. Returned to room to find clogged had been removed and left floating in an unflushed toilet bowl. Phone in room dead - no dial tone. never fixed. Very slow internet. Pretty sure the sheets weren't fresh. Uncomfortable bed. Day...More

    Thank Debbie V
    Response from General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City CenterResponded 8 June 2017

    Debbie, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you...More

    Hotel's Favourite
    Reviewed 8 October 2016

    Loved the welcome feeling. Loved the location close to the Big Bus and Reading Terminal! The restaurant was good too! Clean, newly redecorated room. The bathroom was great - loved the porthole door and huge glass shower doors.More

    Thank Ellienjoe2
    Response from General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City CenterResponded 8 October 2016

    Dear Ellienjoe2, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality...More

    Reviewed 27 May 2017

    I wish I could rate them negative. I am having super quality and billing issues with the hotel - Four Point by Sharaton Philadelphia City Center. My booking confirmation number is 2095280. My base charge per day during booking was $318.96. I checked into the...More

    Thank Chethan C
    Response from General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City CenterResponded 29 May 2017

    Chethan, I deeply regret to learn that you found this experience to be so terrible due to issues that should have been immediately addressed. I want to assure you that your comments are being taken seriously, passed onto our staff and addressed through continuous improvements...More

    Reviewed 23 May 2017

    Very Poor Customer Service. I was given a room with a dirty Bathroom (towels out of place, dirty toilet). When I asked for a change I was told it was not possible, and that they had cleaned my room. So I went back to find...More

    Thank RbWorldTraveler
    Response from General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City CenterResponded 25 May 2017

    Dear Guest, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. Thank you for your honest feedback which will promote practical policy changes and an improved experience for future guests....More

    Reviewed 22 May 2017

    I booked a stay at the Four Points Sheraton Philadelphia City Center for October 18, 2016. The booking agent accidentally booked for October 17, 2016. When we arrived, the hotel was sold out for the evening and so we had to obtain other accommodations at...More

    2  Thank Jessica E
    Response from General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City CenterResponded 23 May 2017

    Jessica, In the hotel business, there are occasional misunderstandings and complaints to be addressed, and we are well prepared to remain professional and to be as accommodating as possible. I can't begin to tell you how much we appreciate your time in bringing these matters...More

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    About
    Amenities
    • Top amenities
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Meeting Rooms
    • Business Centre with Internet Access
    • Room Service
    • Dry Cleaning
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$130 - US$328 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 92
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Priceline, Hotels.com, Travelocity, Hotwire, TripOnline SA, Cheap Tickets and Cancelon so you can book your Four Points by Sheraton Philadelphia City Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Pennsylvania >
    • Philadelphia >
    • City Center East
    • Also Known As
    • 4 Points By Sheraton Philadelphia City Center ,
    • Four Points By Sheraton Philadelphia City Hotel Philadelphia ,
    • Four Points Philadelphia ,
    • Philadelphia Four Points
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    Traveller (124)
    Room & Suite (56)
    Dining (4)
    Hotel & Grounds (49)
    Bathroom (31)
    Business Centre & Event Rooms (23)
    Nearby
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    954 reviews
    .43 km away
     
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    .26 km away
     
    Sonesta Philadelphia Downtown
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    1.02 km away
     
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    .99 km away
     
    Nearby Restaurants
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    .21 km away
    Nan Zhou Hand Drawn Noodle House
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    .19 km away
    Nom Wah Tea Parlor
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    .16 km away
    Ocean Harbor
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    .22 km away
    Nearby Attractions
    Reading Terminal Market
    3,290 reviews
    .31 km away
    Masonic Temple
    450 reviews
    .47 km away
    Pennsylvania Academy of the Fine Arts
    320 reviews
    .37 km away
    Pennsylvania Convention Center
    216 reviews
    .37 km away
    Ask a question
    Questions & Answers
    runnergirl28
    21 June 2016|
    AnswerShow all 5 answers
    Response from michaelcT8016HJ | Reviewed this property |
    We never had a problem walking anywhere night or day including travelling on the subway to and from the Philly's ball game.
    1
    Vote
    carolinaDC
    17 April 2016|
    Answer
    Response from Renee S | Reviewed this property |
    Not sure we were under a group rate
    0
    Votes
    Room Tips
    "stay elsewhere"
    Read review
    "My room was on the 7th floor on the east side and I had no complaints about outside noise."
    Read review
    "4th floor was perfect. Faced side street."
    Read review
    "Ask for a room that isn't directly in front of the elevator bank."
    Read review
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