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The Ritz-Carlton, Philadelphia

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1,266 Reviews from our TripAdvisor Community

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Showing 1,243: English reviews
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Chesapeake, Virginia
Reviewed yesterday NEW

From start to finish the best stay we could have imagined. Met by Michael curb-side, he was attentive, efficient, and eager to help. Sebastian and Ben were equally professional during check-in. Pros: Clean, safe, fresh, historic, convenient, and superior service. Comfy bed. Kids loved completing scavenger hunt and the prizes from the manager. Classy touch, thank you. Thank you to...

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Helpful?
Thank JimmyB757
Delaware
Reviewed yesterday NEW

We stayed on this visit to celebrate an anniversary. I checked in early on my app, and received a text at 1 PM saying my room was ready! Check in was a breeze as our room keys were already prepared. We were promptly given a glass of sparkling wine and taken to our room. We booked a club suite and...

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Thank Tedeee
Washington, DC area
Reviewed 2 days ago NEWvia mobile

Very nice stay. The hotel is located in perfect location to everything. No complaints on that. We did downgrade from suite to normal room since elevator noise is noticeable there. Room still had great views (City Hall) and was very comfortable. Hotel right next to La Colombe coffee, Hip City Veg, two of our favorite locations. Many many places to...

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Thank gcxc
Philadelphia, Pennsylvania
Reviewed 6 days ago NEW

Excellent hotel in the heart of center city, beautiful old bank building converted into an amazing Ritz Carlton, close to major sites, and only 10 or so blocks from Old City and the attractions. Staff was great also.

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Thank Pirate828
Reviewed 1 week ago via mobile

There isn't anywhere else that I'd recommend you stay while in Philadelphia. The hotel is in a prime location for restaurants and shopping. A quick walk to see the historic sites in town or to the art museums. Newly refurbished the hotel is really lovely. The lobby bar is spectacular and a great place to people watch. 5 stars.

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Thank Mary C
Reviewed 1 week ago

the Ritz Carlton in Philadelphia is perfectly located. Is an historical building. Beautiful lobby and bar/restaurant - with terrific food and beverages. The Club Lounge is well equipped and beautiful. The bedding is beautiful and luxurious.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank lynnsM689EI
Florida, United States
Reviewed 1 week ago

The hotel and service was wonderful. Each question we had whether it was for restaurant reservation or whether one of our kids could be admitted to our room for nap and shower was accommodated. The room and view were great. Perfect location for where we needed to be. The service was outstanding. surprised we were asked to pay for wifi....

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank 268louisev
Philadelphia, United States
Reviewed 1 week ago

Suite for $900 plus a night had cookies from previous person whom stayed in the room. Had a leak in one of the bathrooms that came from floor above....I would think Ritz Carlton Standards are much higher

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank stuarts314
Darryll A, General Manager at The Ritz-Carlton, Philadelphia, responded to this review

Dear stuarts314, Thank you for sharing your review on our page. Please accept my sincere apologies for your experience as our guest. I assure you this is not indicative of our hotel or brand. I hope we are able to regain our faith. Please feel free to contact me anytime at 215-523-8000. Warm regards, DA

Reading, United States
Reviewed 2 weeks ago

Stayed on the 20th floor and it was great! The bed and linens were some of the most comfortable I've slept on at a hotel. The blackout curtains were fabulous and we had a wonderful night sleep even with the bright lights outside.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Amanda S
New York City, New York
Reviewed 2 weeks ago via mobile

Big SHOUT OUT to Nick and the entire staff at this hotel. From the moment we arrived, we were greeted with professionalism and the feeling that they wanted to make our stay special. The room was immaculate and completely quiet. The club level exceeded our expect ions with amazing food, service and drinks. A special thank you to Nick Ben...

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Helpful?
Thank Jodi S

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A newly renovated neoclassical hotel set in a century-old landmark bank in downtown Philadelphia. The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. ... more   less 

Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102
Region: United States > Pennsylvania > Philadelphia
Price Range: $445 - $785 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia
Hotel Style:
#7 Spa Hotel in Philadelphia
#15 Luxury Hotel in Philadelphia
#29 Romantic Hotel in Philadelphia
#29 Business Hotel in Philadelphia
#40 Family Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Philadelphia staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“26th floor was quiet, many fast elevators to get you there!”
 of 5 bubbles JimmyB757, 20 Feb 2017 | Read review
“Our room faced city hall. Absolutely beautiful view.”
 of 5 bubbles TravelingChestnutWV, 14 Jan 2017 | Read review
“Spend a little extra to get on a higher floor.”
 of 5 bubbles LoverOfFoodDC, 11 Jan 2017 | Read review
“Stay on the Club Floor if you can.”
 of 5 bubbles 6MichaelW6, 6 Dec 2016 | Read review
“Get room facing city hall and William Penn”
 of 5 bubbles JAC197561000, 30 Nov 2016 | Read review
5 of 5