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Sonesta Philadelphia Downtown

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Sonesta Philadelphia Downtown
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1,153 Reviews from our TripAdvisor Community

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New York City, New York
Reviewed yesterday NEW

The staff was excellent. Maybe this is a luxury hotel. But were we shocked when we got into our "luxury room," and it was small, and we could not rent movies. Even medium hotels allow you to rent movies. And the HBO did not work. It was clean, and again the staff was very helpful--Concierge Kyron very helpful. But no...

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Helpful?
Thank Devorah T
Cleveland, Ohio
Reviewed yesterday NEW

As a business traveler, the Sonesta Philadelphia measures up to any full-service Hilton or Marriott. Front desk staff including the bellhop and concierge are very friendly, and always ask how your stay is and if there is anything they can assist with. The Art Bar is convenient for informal dining or meet-up, with high-top tables with plugs for laptop work....

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Thank Mark543210
Nassau, New Providence Island
Reviewed 2 days ago NEW

First of all the staff was very welcoming and helpful during our entire stay at this hotel (Sonesta). The room was big, beds comfortable and very quiet for a good night sleep. Its presentation was always clean along with its friendly house keeping staff. Our most enjoyable experience was Franklin at the Art Bar at the hotel that served us....

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Helpful?
Thank candilips
Canada
Reviewed 3 days ago NEW

Everyone was so classy and helpful, I really appreciate it. The mattresses could be softer but one very kind mind delivered me comforters, many of them, he was working hard and I appreciate his efforts. I only had room service and it was excellent just pricey. Too many hotel taxes, I prefer to have them included in the price rather...

Review collected in partnership with Sonesta
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Thank Vanessa M
Bristol, United Kingdom
Reviewed 3 days ago NEWvia mobile

The hotel is a couple of blocks away from the City Hall. You can't get any more central. Subway station right outside. The reception Staff and concierge were most helpful and with a nice sense of humour, which is appreciated. My room was huge-mongous!! (See attached pics) lovely decor and with all the needed amenities. I love the fact that...

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Thank Juan141171
Huntsville, Alabama
Reviewed 4 days ago NEW

I stayed for three days at the Sonesta in downtown Philadelphia on business. Although my room was just two doors down from the elevator, it was still very quiet. The room was very spacious, well laid out, and comfortable, especially the bed and pillows. I would stay here again!

Review collected in partnership with Sonesta
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Thank ABeez113
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent 3 night business stay at Sonesta Philadelphia. We are so happy to hear that you had an excellent stay and that your guestroom was very spacious, well laid out and comfortable. We certainly agree the bed and pillows are like a little slice of heaven! Our ultimate goal is to provide an outstanding...

Staten Island, New York
Reviewed 6 days ago NEW

I was previously at this hotel when it was the Crowne Plaza. Now it's the Sonesta and the lobby seemed very familiar to me. It has some changes but not sure of what they were. Very pretty when you enter but not overly elaborate, it's comfortable. It's been a few years in between my stays. The pluses: being close to...

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Helpful?
Thank Kathleen H
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Kathleen, Thank you for your recent stay at Sonesta Philadelphia. We are happy to hear you enjoyed our $30 million upgrade as our new feel is art inspired, modern and contemporary. I'm glad you enjoyed our updated guestrooms, and central location as we are close to many popular and favorite Philly attractions such as the Philadelphia Flower Show (in...

Washington DC, District of Columbia
Reviewed 1 week ago NEW

The garage attached to the hotel lost our car and was incredibly rude about it. When I complained to the hotel staff their excuse was that the garage was managed by a different company. However, it is the garage OF the hotel and the hotel is the entity charging me for it. So for that reason I see the garage...

Review collected in partnership with Sonesta
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Thank danielhD6454VU
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Daniel, Thank you for staying with us recently. We certainly appreciate your candid and balanced feedback about your experience. I certainly apologize for the poor service received from the valet parking team. Though the hotel neither owns nor manages the adjacent parking facility, I recognize that our guests regularly use the valet service and a poor experience with the...

Reviewed 1 week ago

Base on trip advisor reviews, I went to the Sonesta website and booked the special package that includes parking for May 6. I am concerned because the confirmation email does not include package details and quotes only standard parking rates. Based on past experience -- without something in writing is a problem waiting to happen. I called reservations and while...

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Helpful?
Thank Harmonytep
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at Sonesta Philadelphia. We are glad you are excited about staying at our new updated art hotel! We do apologize about the confusion with your confirmation email. Please know the email confirmation is templated because our confirmation template does not have the functionality to list the package details. If you should have...

Reviewed 1 week ago

I recently stayed at the Sonesta, and I want to take this time to thank Angel at the Front Desk and David the manager. Having working in the hotel industry for over 18 years I can appreciate excellent customer service, and this place has it! When I checked in, I had realized that when booking my room i selected the...

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Helpful?
Thank Freddy R
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Freddy, Thank you for your recent stay at Sonesta Philadelphia. It was wonderful to read that we have "the best staff in Philadelphia"! We are honored by your compliments, and am so glad that David and Angel went above and beyond to make sure your check-in was smooth and your reservation extension seamless. It's really important to us that...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, nightlife, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Sing-a-long to your favorite band at the nearby Wells Fargo Center and the Susquehanna Bank Center. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes! ... more   less 

Additional Information about Sonesta Philadelphia Downtown

Address: 1800 Market St, Philadelphia, PA 19103-3725
Region: United States > Pennsylvania > Philadelphia > City Center West
Price Range: $229 - $558 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Philadelphia Downtown 4*
Number of rooms: 439
Reservation Options:
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Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Hotel Style:
#9 Luxury Hotel in Philadelphia
#16 Family Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Philadelphia Downtown staff and other travellers.
29 questions
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Staten Island, New York
1 month ago
Mountain Top, Pennsylvania
6 months ago
Washington, Pennsylvania
over a year ago
over a year ago

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Questions? Get answers from Sonesta Philadelphia Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to ask for a room with a view because if you don't, you'll face a building.”
DevorahT, 26 Apr 2017 | Read review
“Fitness room and executive lounge are on the 8th floor.”
Mark543210, 26 Apr 2017 | Read review
“Quiet Rooms & Comfortable beds”
candilips, 25 Apr 2017 | Read review
“Higher floors are quiet”
KathyH217, 21 Apr 2017 | Read review
“upgrade to the king suite, Its as big as an apartment!”
632freddyr, 19 Apr 2017 | Read review
5 of 5