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Four Points by Sheraton Philadelphia Airport

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552 Reviews from our TripAdvisor Community

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Showing 536: English reviews
Philadelphia, Pennsylvania
Reviewed 1 February 2017

I needed a room for a night for an early flight out. I almost didn't book here due to some poor reviews, however I found the hotel to be clean and comfortable. A very nice open bar, friendly staff and a clean standard room shuttle was prompt, its only a few minute ride from the hotel to the terminal Nice...

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Helpful?
Thank Swanny2011_11
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you Swanny2011_11 for the nice review. WE truly appreciate the positive review. The hotel was sold in December 2015 and then went through a VERY MUCH NEEDED renovation from October 2015 thru April 2016 and currently the hotel is in the process of replacing all the elevators. In addition, the staff and I are dedicated to give great service...

Charleston, South Carolina
Reviewed 26 January 2017

The hotel just seems very run down, and customer service was poor. There was no microwave or fridge in the room, and when I asked to have a fridge brought up, they told me they didn't have anybody to bring it up to me... when I went downstairs to ask to put my food in the fridge, no one even...

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Helpful?
Thank eliellyn3
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you for your feedback regarding your recent stay. I do apologize for the issues that you experienced during your stay. I have to say that I am shocked for the comments regarding poor customer service as the team strives to exceed expectations and again apologize the you didn't receive that type of service during your stay. I do hope...

Pittsburgh, Pennsylvania
Reviewed 26 January 2017 via mobile

This hotel is very rundown. Our group had many complaints about the condition of the rooms. The lobby area was good for meeting with friends. The location is good for visiting the college. But, when we asked for the shuttle service, we were denied that.

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Thank Berni P
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you for your feedback Berni. I do apologize that your stay wasn't as expected. The hotel did recently have a renovation that was completed in late 2015 / early 2016 that included wallpaper, beds, carpet and TVs. However, the hotel has several additional items that will be completed in 2017. In regards to the shuttle, the hotel does not...

York, Pennsylvania
Reviewed 25 January 2017

This is our go to hotel when we fly out of the Philadelphia airport. The beds are very comfy, the restaurant is convenient and the staff is great. We have never had a problem with leaving our car there. The shuttles to and from the airport run every fifteen minutes and the drivers are always extremely courteous. When we returned...

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Helpful?
Thank Debra D
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you DStar7319 for the awesome feedback! Warm regards Eric Jolikko General Manager

Reviewed 21 January 2017 via mobile

Spent the evening at the bar. The food and service is amazing! David is by far one of the best bartenders on staff. He's friendly, knowledgeable, and very attentive. You need more bartenders like him!! 5 stars all the way!!!

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Thank Stefanie M
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you Stefanie for the awesome feedback! We look forward to seeing you again in the future Eric Jolikko Genneral Manager

New York City, New York
Reviewed 10 January 2017 via mobile

I travel a lot, have tried a number of PHL airport hotels. I have concluded that PHL airport hotels work on the business model of, "People are forced to stay here so let's just overcharge them, provide scratchy tiny towels, feature 1980s bathrooms and see if we can get away with it." This Four Points seems to follow that model,...

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Helpful?
Thank Bagan
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you Bagan for your feedback, we do truly appreciate it. I do apologize that you had an issue with your guest room heat. Please know that the hotel is replacing many of these units this year but in reading your comments, it doesn't appear that you called your heat issue into the desk. The maintenance staff would have come...

USA
Reviewed 29 December 2016 via mobile

We found ourselves unexpectedly staying at the airport until 6:00am due to a canceled international flight. We arrived at the Four Points and were greeted warmly by all the staff. They were very helpful in dealing with stranded, very tired travelers! The rooms are quite basic but we found ours clean and the mattress very comfortable. There is also a...

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Thank 57SAM57
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you 57SAM57 for the nice review. I do hope that the rest of your travels were uncomplicated. Happy New Year Eric Jolikko General Manager

Washington DC, District of Columbia
Reviewed 11 December 2016 via mobile

Your typical four points. Looks like the rooms have recently been remodeled with some fresh updates to the older building. Free airport shuttle gets you from the airport to the lobby in about 5 minutes. Lobby and rooms are basic but clean and well organized.

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Helpful?
Thank TravelPro757
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you TravelPro757 for your review Happy Holidays Eric Jolikko General Manager

Raleigh, North Carolina
Reviewed 1 December 2016

This hotel, according to a front desk clerk, provides accommodations primarily for airline crew members. It couldn't be more apparent. The hotel is horrible. Dirty hallways that have the feel of a cheap youth hostel, elevators that "occasionally" work, bathrooms with mold in the tubs, doorways that have one inch gaps allowing sound to permeate the rooms from the hallways,...

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Helpful?
Thank partimeceleb
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you for your feedback. I apologize that your stays haven't been as expected. I do hope that you have reached out to the staff regarding your issues so they could correct them. I am unaware of any fire alarm going off except for this past week due to the renovation work that the crew is doing to replace the...

Southern
Reviewed 27 November 2016

Basic lodging in convent location to the Philadelphia airport. Restaurant on site with quality food, breakfast was excellent. Our room was close to the elevator which was noisy but quite otherwise. Did not keep me from sleeping. Could use a little updating.

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Thank lookingback
Eric J, General Manager at Four Points by Sheraton Philadelphia Airport, responded to this review

Thank you lookingback for your comments. Have a great Holiday Season Eric Jolikko General Manager

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Philadelphia Airport has free PHL shuttle service. We're near Philadelphia Sports Complex and 8 miles from center city Philly, PA Convention Center, and the historic district ... more   less 

Additional Information about Four Points by Sheraton Philadelphia Airport

Address: 4101A Island Avenue, Philadelphia, PA 19153
Region: United States > Pennsylvania > Philadelphia
Price Range: $162 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Philadelphia Airport 3*
Number of rooms: 177
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Also Known As:
Four Points By Sheraton Philadelphia Airport Hotel Philadelphia
4 Points By Sheraton Philadelphia Airport
Sheraton Philadelphia Airport
Four Points Philadelphia
Philadelphia Four Points
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Questions & Answers

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Questions? Get answers from Four Points by Sheraton Philadelphia Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't know”
 of 5 bubbles gregdE4815YR, 19 Feb 2017 | Read review
“Shuttle stops first at the main Sheraton, and them to 4 points, don't get off at the first stop otherwise you will have to walk.”
 of 5 bubbles Fabio_Brazilian, 12 Feb 2017 | Read review
“Don't get one of the rooms attached to another unless you want to feel like your neighbors are in the same room...”
  • Here's a panel falling off the wall in my room.
 of 5 bubbles amysH2623TB, 2 Nov 2016 | Read review
“Park your car where you can see it from your room.”
 of 5 bubbles meridian2, 5 Oct 2016 | Read review
“lower number rooms have a healthy walk to the elevator.”
 of 5 bubbles PensacolaGuy61, 14 Jun 2016 | Read review
5 of 5