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Located close to the airport but still quiet the Renaissance is a place to stay overnight. Staff was very attentive and helpful, at the front desk as well as in the Restaurant. Rooms do need a face lift as they are on the dark side....More
Response from Renaissance P, General Manager at Renaissance Philadelphia Airport HotelResponded 7 October 2017
I truly appreciate your compliments of our staff and your kind words will certainly be passed along. We are pleased that our location worked out well but certainly wish we could have impressed you at every turn. We are grateful for the feedback that you’ve...More
The hotel is located close to the Philadelphia Airport and provides free shuttle service. The girl at check-in was friendly and quick. She did acknowledge my Gold status but did not offer any details on the hotels services for members until I asked her.
Management response:Responded 26 September 2017
Thank you for sharing your feedback and for your loyalty to our brand. It’s wonderful to know that you experienced friendly customer service and enjoyed our close proximity to the airport. We understand that our property is beginning to show its age and I’m pleased...More
It is a shame this place carries the Marriott name. Totally disgraces Marriott. This hotel is awful. There service is non-existant and complaining or trying to anyone's attention doesn't matter because no one cares. I hope Marriott corporate reads this and does undercover investigation of...More
Management response:Responded 22 September 2017
Your feedback is greatly appreciated. It's always disappointing to hear that a guest has left us disappointed with their experience at our property. We strive to uphold the high standards of customer care that our brand is so well known for, and we truly do...More
The location is good. I was here for 3 nights and the room air conditioning did not work even after asking for service and since there was no note, no follow up I assume I was just ignored. We only had one working elevator and...More
Thank Toni B
Management response:Responded 22 September 2017
Hi, Toni. We appreciate you sharing your feedback. It's disappointing to learn about your experience, as this is not reflective of the high levels of customer care we strive for with our guests. On behalf of my entire staff, we apologize for the inconveniences you...More
Was here for a three day business meeting and the proximity to the airport made this an attractive selection. Rooms were pretty standard, but the common spaces were in need of updating. There was sever water damage to walls outside of the main ballrooms which...More
Management response:Responded 20 September 2017
Thank you for your comments. It's disappointing to hear that you left us dissatisfied with several aspects of your stay, and we regret we didn't have the opportunity to discuss your concerns while you were still with us. We are pleased to inform you that...More
US$110 - US$238 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Renaissance Philadelphia Airport Hotel Philadelphia ,
Nothing nearby hotel. City center is not far by car or cab. Need to take hotel shuttle to airport in order to access public transportation. If you have a car, the town of Media, 20-30 minutes from the hotel has a neat main... More
Nothing nearby hotel. City center is not far by car or cab. Need to take hotel shuttle to airport in order to access public transportation. If you have a car, the town of Media, 20-30 minutes from the hotel has a neat main street with restaurants and bars. After 6 p.m., it does get very busy.
Response from jrich026 | Property representative |
Thank you for reaching out to us. We do not have a shuttle large enough to accommodate everyone at once. This would require two trips. We do have multiple shuttles and may be able to take you all at the same time. My... More
Thank you for reaching out to us. We do not have a shuttle large enough to accommodate everyone at once. This would require two trips. We do have multiple shuttles and may be able to take you all at the same time. My suggestion would be to coordinate with our Front Office the night before so that we can be prepared for departure the next day. Look forward to having you with us next month!
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"My recommodation is to ask for a room on the other side."