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The Wilshire Grand Hotel

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The Wilshire Grand Hotel
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496 Reviews from our TripAdvisor Community

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Showing 490: English reviews
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Newtown, PA
Reviewed 4 days ago NEW

I had a workshop at this hotel the following day so the accommodations worked out perfectly. I booked the room on Hotwire for a good rate of $90. The hotel did not seem very busy on this night, so I was surprised they couldn't put me in a king room. The reasoning was because I went through a third party....

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Helpful?
Thank relayer
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear relayer, Thank you so much for memorializing your experience with us. Most of my team has been with us for many years and all feel and treat this like home. For this reason, the guest, the local ownership, and the staff are all appreciated. Thank you for noticing and telling everyone about your experience. It is truly appreciated. Sincerely,...

California, Maryland
HOTEL’S FAVOURITE REVIEW
Reviewed 7 December 2016

Held my daughter's Wedding & reception there in Oct 2016. Everything from arrival to departure was done TOP NOTCH! The rooms were large, clean and comfortable. The lounge was great for late night cocktails. The Wedding reception was fabulous and the food was phenomenal and my daughter and her husband couldn't be more pleased. The hotel staff was very friendly...

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Helpful?
2Thank BillFenn2673
About Hotel's Favourite Review
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear BillFenn2673, Thank you very much for your kind words and for memorializing your review with TripAdvisor. Our team works diligently to insure every guest is happy with their experience with us. They will share in my happiness that things went so well for you and your family and friends. Sincerely, Ed Reagoso, general manager

Wilmington, Delaware
Reviewed 1 week ago via mobile

Second event we've attended here and it just keeps getting better. Phenomenal cocktail hour. The carving station was so delicious had trouble getting past it! Vodka ice sculpture shots!! Sushi. And so much more. If the Chilean sea bass is an entree choice DONT MISS IT. Outstanding!! Room was large and very comfortable. As others have noted some issues with...

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Helpful?
Thank SMGleb
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear SMGleb, Thank you for posting this review. We really appreciate your comments. Sincerely, Ed Reagoso Gen Mgr

Canada, Kentucky
Reviewed 1 week ago

We stayed here during some very cold weather, and although the window heaters worked to warm the room, the bathroom remained freezing. There was a separate thermostat and electric heater in the bathroom, but although the thermostat was set to maximum, we never got any heat out of the unit. This happened in two different rooms that we'd booked, so...

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Helpful?
Thank Human44
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Human44, Thanks for posting your review with TripAdvisor. I'm disappointed like you that you had issues with the bathroom heater. You shouldn't have. Did you share the problem with our desk team to give us a chance to see what was wrong? In any event, please contact me on your next trip so I can make up for this...

Reviewed 1 week ago

I had the opportunity this Tuesday to spend a great day in the lobby common area with the travelers and staff of the hotel. I was very impressed with the efforts the staff made to accommodate the travelers through out the day. The management brought in additional staff the night before and we had an extended breakfast hour with plenty...

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Helpful?
Thank Brian B
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Brian B, Thanks for posting your review in such detail. The truth is we do this and prepare for the worst when weather is so bad. We have many locals that choose to stay with us during periods like this so they know they'll be taken very good care of. Thank you so very much for noticing! Sincerely, Ed...

Denver
Reviewed 2 weeks ago

This hotel claims to be a luxury hotel with lots of amenities, but it does not deliver on many claims. In the room the fixtures are shiny, but cheap. I reported that the sink drain was broken; the hotel staff tried to fix it, just made it worse, and left me with a sink that would not drain. Daily newspaper...

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Helpful?
Thank RockyMtnTravel1
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear RockyMtnTravel1, Thank you for posting this review. I am so very sorry we did not meet your expectations. My team and I share in the responsibility and I would appreciate an opportunity to speak with you and make this right. Even with the finest tuned machines there is an occasional misfire. I am sorry you left disappointed. Please contact...

DuBois, Pennsylvania
Reviewed 3 weeks ago via mobile

I travel for business at least twice a month, so customer service at the hotel I'm staying with is very important to most business travelers. My room was spotless and that is all I'm basing my review on. Upon arrival to the hotel I waited for 10 minutes for someone to show up at the desk, only to find she...

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Helpful?
Thank pam15801
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear pam15801, Thank you for your review. I am as dismayed as you. I can assure you as much as I appreciate your comments regarding our terrific housekeepers I can't help being as frustrated with my desk staff as you were. This will be dealt with quickly and professionally, simply because I, like you find it completely unacceptable. Please contact...

Chicago, Illinois
Reviewed 4 weeks ago

Hotel rooms facilitiese were good but the printer was not printing when I tried in the morning and it printed in the night when I came back. Quiet locality ,if you want to travel by train it is little long drive

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2Thank koshyab
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear koshyab, Thanks for your review. It's truly appreciated. I'm not sure which train you're referring to but we're only four miles to either Montclair or South Orange and we're about twelve miles to Newark which features Amtrak Services. The longest drive should only be about twenty minutes. We're happy you were delighted with your stay. Did you know we...

Penetanguishene, Canada
Reviewed 4 weeks ago

What a fantastic hotel! everything at your fingertips! I had and King suite with Jacuzzi tub and lots of space to stretch out in! My room was very clean and kept that way all week by the great staff! The breakfasts each morning had plenty of choice and was very good! Looking forward to when I get a chance to...

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2Thank The_Pool_God
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear The_Pool_God, Thank you for your terrific review. My team and I truly appreciate it! I will be sure to show your review to all our staff members! Thank you, Ed Reagoso, Gen Mgr

Scranton Pa
Reviewed 12 February 2017 via mobile

This hotel is very high class for a good price. It's on Pleasant Valley Way, which is the main street of West Orange. Shopping and dining options are an easy walk; more extensive shopping is a quick 5 minute drive down Prospect ave. Everything in the hotel is fancy looking, the lobby, the rooms, the ballroom, restaurant, etc. It's an...

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Helpful?
2Thank dovidk
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear dovidk, Thank you so very much for your wonderful review. I want to take you for a brief drive on your next visit to show you some of the amazing sights in the area within thirty minutes. Parks, Lakes, Restaurants, Boating, Golfing, and some great hiking. There's so much more to share about our area and I thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 

Additional Information about The Wilshire Grand Hotel

Address: 350 Pleasant Valley Way, West Orange, NJ 07052-2918
Region: United States > New Jersey > West Orange
Price Range: $182 - $534 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
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Questions & Answers

Here's what travellers have asked, with answers from The Wilshire Grand Hotel staff and other travellers.
2 questions
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Questions? Get answers from The Wilshire Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is pet friendly and has a fenced in ground floor courtyard for their business”
 of 5 bubbles W5694WLbrianb, 15 Mar 2017 | Read review
“Was on the 3rd floor it was very quiet!”
  • Bathroom
  • Private Jacuzzi Tub
  • Kitchenette
  • Kitchenette
  • living room
  • Bedroom
  • Bedroom
  • living room
 of 5 bubbles The_Pool_God, 21 Feb 2017 | Read review
“Heating/AC doesn't work”
 of 5 bubbles ed955, 1 Jan 2017 | Read review
“All the rooms are lovely and very accessible from anywhere in the hotel.”
 of 5 bubbles 3girls-on-vacation, 29 Nov 2016 | Read review
“Very peaceful, quiet. The middle rooms are closer to the elevator.”
 of 5 bubbles shaydean19, 29 Nov 2016 | Read review
5 of 5