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The Wilshire Grand Hotel

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470 Reviews from our TripAdvisor Community

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Showing 464: English reviews
Swedesboro, New Jersey
Reviewed 4 weeks ago

Stayed at the Wiltshire Grand for 2 nights for a wedding. The hotel is fantastic. Front desk staff was extremely friendly, plenty of parking. Very spacious king room with pull out sofa, refrigerator and microwave. Large bathroom. The only thing I found inadequate was the in room hair dryer which barely blew out any air. Very nice bar and restaurant....

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Helpful?
Thank JerseyJoJo48
Fort Lauderdale, Florida
Reviewed 4 weeks ago

I stayed at the Wilshre Grand for 4 nights a few weeks ago to visit my elderly mother who nearby. I was impressed from the moment I walked into the tasteful lobby and was greeted by a friendly and attentive front desk staff who checked me in an even gave me an upgrade to a beautiful 3rd floor suite with...

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Thank jadmar01
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Jadmar01, Thank you so much for your wonderful comments. We truly appreciate the time you've taken to so eloquently memorialize your stay with us! Thank you so Very Much! Sincerely, Ed Reagoso, Gen Mgr

Ronkonkoma, New York
Reviewed 4 weeks ago

Beautiful decor, clean, spacious rooms. attentive and friendly staff, centrally located. Lively bar, plenty of free hotel parking. Adequate complimentary breakfast. I would definitely stay here again!

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Helpful?
Thank Susan T
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Susan T, Thank you kindly for posting your terrific review on TripAdvisor. My team and I truly appreciate it. You are very kind! Sincerely, Ed Reagoso, GM

Van Alstyne, Texas
Reviewed 4 weeks ago

I had not been here for more than three months and the front desk staff remembered me at first sight. What a great feeling---being welcomed like an old friend. Additionally, I was placed in the Presidential Suite. This was a surprise because the room was booked on my Stash points. This hotel goes out of its way to make sure...

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Helpful?
Thank Isaac B
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Isaac B, Thank you so very much for posting this terrific review. My team and I truly appreciate it when someone notices we're doing our best! My team works hard in keeping the hotel very clean. Thank you for noticing! Sincerely, Ed Reagoso, Gen Mgr

Langhorne, Pennsylvania
Reviewed 4 weeks ago

The walls are paper thin. There was constant noise and had no sleep. The room looked nice. The hairdryer didn't work and the tv remote didn't work, had to wait for a maintenance person to exchange. No forks or spoons only knives in the silverware drawer. Had an event here and asked the front desk when we checked in where...

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Helpful?
Thank KimberlyH1963
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear KimberlyH1963, We are so sorry to hear your stay was less than stellar. We strive to insure every guest leaves us happy and feeling we are a good value in the market. Please feel free to call me directly at 862-252-8440 on my direct line to discuss with you how I can help turn this around. I know that...

A TripAdvisor Member
1 review
5 helpful votes
Reviewed 21 October 2016 via mobile

What an awesome place to stay! From my 1st call to the final check out....everyone was so nice and helpful. We got a block of rooms for friends and family and the bridal suite for us. Nelsy Diaz provided exceptional service with booking rooms and making sure we had everything we needed. She was always available, cheerful, polite and professional....

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5Thank A TripAdvisor Member
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Guest, I truly appreciate your memorializing your stay with us. I will be sure to pass your comments on to my team, especially to Nelsy! Thank you! Sincerely, Ed Reagoso, Gen Mgr

Reviewed 18 October 2016 via mobile

Stayed at the Wilshire for 2 nights, checked in Sunday night and checked out Tuesday. Arrived at the hotel and checked into the room, upon entering the bathroom I found used shampoos and soap bars in the shower. I found the desk chair in the bathroom, a whole in the ceiling where the vent belongs- and the ventilation device resting...

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Thank Jonathan A
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Jonathon A, Thanks for your review. I wish I could get the message to all guests that we as a management team would always so much appreciate having the opportunity to attempt to resolve these matters prior to a departure and before blasting us on the internet. I appreciate you concerns, it's clear to me before even investigating that...

Reading, Massachusetts
Reviewed 17 October 2016

We stayed here recently for a wedding. We booked through Expedia and unknowingly booked a suite, which explains why it was $300.65 for one night. The front desk clerks were your typical millennials, seeming generally annoyed by our presence. They didn't even greet us when we arrived, just stared at us. It was laughable (minus one star). Besides that, the...

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5Thank MrsTardif
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Mrs. Tardif, Thank you so much for posting your review. My team and I do appreciate it. I must apologize for the desk staff in this case, I will investigate this and deal with the team accordingly. Regarding our milk dispenser, we are down one unit which should be right near the cereal station. My apologies, this has been...

Saratoga Springs, NY
Reviewed 16 October 2016 via mobile

Bed was really bad. Hurt my back and that rarely happens to me. Saggy and unsupportive. Hotel is "classic" aka old but not kept up. Tv was in a weird spot too - maybe because the room is so old it's not conducive to new technology. Turtle tank at the front desk is interesting. Couldn't decide if I liked it...

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1Thank saratogamike
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Saratoga Mike, Thanks for your review. Guests honestly rave about our beds, I'm sorry you were uncomfortable. This property is just ten years old and we do in fact maintain it well. Routinely changing beds, furniture, carpet as of recently and much, much, more. I'm sorry you were unsatisfied. We are a tech-savvy hotel ownership and management company that...

Massachusetts, USA
Reviewed 12 October 2016

It's not difficult to understand why the TripAdvisor ratings for the Wilshire Grand are good for the most part. The hotel is on a spacious, nicely-landscaped, and well-maintained lot, and the rooms are large and reasonably well-furnished. We booked a "superior room," and obviously were upgraded (without comment on check-in) to a suite. So for the most part, the high...

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1Thank Thorgils
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Thorgils, Thank you for posting your review. I have to admit however, my team and I remain very confused. I would like to speak with you regarding so many of your comments. We have extra clothing hooks behind our bathroom doors, we always feature an egg product and a breakfast meat daily. Our danish, bagels and muffins are some...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 

Additional Information about The Wilshire Grand Hotel

Address: 350 Pleasant Valley Way, West Orange, NJ 07052-2918
Region: United States > New Jersey > West Orange
Price Range: $210 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
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Questions & Answers

Here's what travellers have asked, with answers from The Wilshire Grand Hotel staff and other travellers.
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Questions? Get answers from The Wilshire Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are lovely and very accessible from anywhere in the hotel.”
 of 5 bubbles 3girls-on-vacation, 29 Nov 2016 | Read review
“Very peaceful, quiet. The middle rooms are closer to the elevator.”
 of 5 bubbles shaydean19, 29 Nov 2016 | Read review
“We were only overnight - just to sleep, but it was very quiet”
 of 5 bubbles FRABAR2, 29 Nov 2016 | Read review
“Triple-confirm the type of room you booked by calling”
 of 5 bubbles 630gilk, 27 Nov 2016 | Read review
“King beds are very comfortable”
 of 5 bubbles kimj0nes, 12 Nov 2016 | Read review
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