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The Wilshire Grand Hotel

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The Wilshire Grand Hotel
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505 Reviews from our TripAdvisor Community

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Showing 499: English reviews
Reviewed 26 July 2015

We attended a wedding at this hotel. The food and service were terrific. While we did not stay overnight our friends did. We visited their room and found it to be very nice. The hotel was very clean and staff was very helpful. We booked a hotel down the street but would have gladly stayed here, had we known how...

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Helpful?
Thank Tac4289
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Tac4289, Thanks for placing your review with TripAdvisor. We really appreciate the time you've taken to post this and hope that you might have a future stay with us very soon. We proudly display our success in West Orange and look forward to your stay! Ed Reagoso, GM

Deland
Reviewed 17 July 2015

This boutique hotel, a part of Stash Hotels is just perfect if you need to stay in the area. Warm, friendly, welcoming with a complementary breakfast and happy hour snacks (wine is $2 or $4?). The rate was incredible. Great value. I chose staying here rather than at a chain hotel down the street - this was much nicer for...

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Thank CarolDeland
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear CarolDeland, Thank you for staying with us and noticing our attention to detail and service. Your review is much appreciated and I'm delighted you enjoyed Primavera. It's one of my favorites as well. Taking the train to the city is a snap for sure and I'm so glad you had a great time! We hope to see you again...

Reviewed 16 July 2015 via mobile

I stay at the Wilshire Grand Hotel when coming to the area to visit our corporate office in Cedar Grove. We have a very good corporate rate but the price is not the main reason for my review. The main reason for my 5 star review is for the People and in particular, one staff person. Her name is Florence...

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Helpful?
Thank Tony M
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Tony M, Thank you so very much for your review posted on TripAdvisor. My team and I truly appreciate the time you've taken to memorialize your stay with us. And I know dear Florence really appreciates your review. She's been with us for years and has one of the toughest jobs in the hotel. Thank you for noticing! Sincerely,...

Phoenix, Arizona
Reviewed 29 June 2015

We stayed at the Wilshire Grand Hotel basically to attend a Saturday evening event at its ballroom and to leave in the morning. The room was comfortable and spotless and the bathroom was fine. My husband enjoyed the complimentary breakfast and we both had coffee (decent and a choice of whole or 2 percent milk or half and half). We...

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2Thank Judy S
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Judy S, We are "equally" over the moon about your review. Chamely is the associate that responded quickly and professionally regarding the valuables left behind in the safe in your guestroom. We are truly happy that your stay not only went well but we were able to impress. Know that we gauge our own success based on how we...

Bayonne NJ
Reviewed 27 June 2015

I would like to commend the staff of The Wilshire Grand Hotel in West Orange, NJ. My daughter had her wedding there yesterday and the front desk staff were incredible, especially Swapna. She made sure all of our guests were welcomed and her time and attention to us all should be recognized and commended. I would also like to thank...

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1Thank Cherch199
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Cherch199, Thank you so very much for posting this wonderful review on TripAdvisor. I will be sure to Thank Amanda, Nelsy, & Swapna personally for making your family and friends stay so memorable. We truly appreciate you taking the time to memorialize your experience. Sincerely, Ed Reagoso, General Manager

Kingsville, Maryland
Reviewed 22 June 2015

Stayed here one night when we came to Maplewood for a wedding. The room was well appointed and comfortable. The pillows were exceptional. We didn't have much time to enjoy the amenities, but my husband took advantage of the complimentary lemonade in the lobby. There is a complimentary breakfast as well, but we were meeting friends for breakfast in Maplewood...

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Helpful?
Thank orlop
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear orlop, Thank you for posting your review on TripAdvisor. Your comments about our fine service are much appreciated and I can promise you each of our associates is committed to offering the best of service in the area. I can also tell you that you are not the first guest to leave a piece of jewelry in your room...

Seattle, Washington
Reviewed 18 June 2015

This was a lovely place to stay for a couple of nights! It is located a short drive from the Newark Airport but is so different than the city! The hotel upgraded us to a two room suite that was quiet, clean and comfortable. The internet was fast and parking was abundant. The breakfast was very good. I didn't make...

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Thank Patricia G
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear MexMe 79, Thank you so very much for posting your review on TripAdvisor. My team and I truly appreciate the personal time you've taken to leave such a wonderful review. You will be happy to know our turtles just returned from their annual vet check up and are each strong and healthy! Thank you for taking notice. We greatly...

New Jersey
Reviewed 17 June 2015 via mobile

Perhaps it was fate that I was too late in booking my regular hotel, and had to book here at the last minute. Looking back years from now, I am sure I will still think of this as a happy accident. As someone who spends a third of every month in hotel rooms, this felt like a little getaway in...

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Helpful?
Thank Rina R
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Rina R, Thank you so much for posting this wonderful review! I agree, Julie and Jessica as well as our drivers are great assets. I will be sure to thank each of them personally. Thank you for memorializing your stay on TripAdvisor! Ya gotta love fate! Best and Thanks again, Ed Reagoso- General Manager

Los Angeles, California
Reviewed 3 June 2015

We stayed at this hotel on the weekend of May 30. The room was very clean, and the complimentary breakfast was OK. The only real complaint that I have is that the windows in the room don't open and the air conditioner/heater was very loud. It would have been nice to have access to fresh air. The reason why we...

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Thank fffaaazzz
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear fffaaazzz, It's not often I'm stumped and unable to react immediately to a review that concerns me in spite of it being a positive review. Some guests (myself included) prefer a bit of fresh air in their room. At this time I am reviewing the option to change a half dozen rooms with windows that may open. This is...

Buffalo, New York
Reviewed 2 June 2015 via mobile

I stayed here for my cousins wedding. The food at the place is great (for banquets/ wedding practice night.) When we pulled back the sheets, we got a huge whiff of salt and bleach. The internet was slow. Drinks and bagels at breakfast were good, but the rest was ether average or just wasn't there.

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Thank shelbygt350R
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear shelbygt350r, Thank you for posting your review with TripAdvisor. We take great pride in our cleanliness as well as our product offering. Typically we have great reviews on our bountiful breakfast offering with fresh baked goods, oatmeal, fruit, and fresh bagels. I'm sorry you had an otherwise experience and would appreciate hearing more about your concerns. Our internet features...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 

Additional Information about The Wilshire Grand Hotel

Address: 350 Pleasant Valley Way, West Orange, NJ 07052-2918
Region: United States > New Jersey > West Orange
Price Range: $188 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
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Questions & Answers

Here's what travellers have asked, with answers from The Wilshire Grand Hotel staff and other travellers.
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Questions? Get answers from The Wilshire Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel.”
StarVoyage, 15 Apr 2017 | Read review
“Ask for an updated room!”
DianeMin4, 9 Apr 2017 | Read review
“Rooms facing the back of the hotel will be shielded from any road noise.”
jerseyrick, 8 Apr 2017 | Read review
“First floor is the pet floor”
LadyDiVineland, 30 Mar 2017 | Read review
“The hotel is pet friendly and has a fenced in ground floor courtyard for their business”
W5694WLbrianb, 15 Mar 2017 | Read review
5 of 5