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The Wilshire Grand Hotel

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504 Reviews from our TripAdvisor Community

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Showing 498: English reviews
Reviewed 9 February 2017

Clean, elegant, and comfortable! Free parking. Front desk staff is amazing. Shamelli and Mary were very accommodating. The restaurant is connected to the hotel and very good. Great service everywhere!

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Helpful?
2Thank Sonali M
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Sonali M, Thank you for taking the time to post this wonderful review. We are so pleased to see we've made you happy. We know you have plenty of choices of where to stay and we want you to know the WE appreciate you choosing to stay with us! Sincerely, Ed Reagoso, Gen Mgr

Pennsylvania
Reviewed 4 February 2017

Located in Verona near a park, the hotel is a great choice if you happen to be staying in Verona or the West Orange area. The Grand Wilshire is convenient to I-280 at Exit 7. The rooms are spacious and clean, the staff helpful. No need to look further.

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2Thank BucksCountyWanderer
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear BucksCountyWanderer, Thank you for your terrific review. Know that my team and I truly appreciate the time you've taken to post this on TripAdvisor! Sincerely, Ed Reagoso, Gen Mgr

Jackson Heights, New York
Reviewed 1 February 2017

The room was very large. It was conviently located for our purposes. The price was very reasonable, including breakfast. If we needed to stay in this area again, the Wilshire Grand Hotel would be our choice.

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2Thank Candide2
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Candide2, Thank you kindly for posting your review on TripAdvisor. We gauge how we're doing in the marketplace on our TripAdvisor reviews. Thank you! Ed Reagoso, general manager

Reviewed 30 January 2017 via mobile

Wow. And I though I knew the place. I've been using the Wilshire Grand Hotel for nearly 5 years - ever since my daughter was born. I could not be more grateful that Jahvanna was working there today. I checked out this morning, per usual, and about an hour later I realized I had forgotten my kid's favorite pillow. I...

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Helpful?
3Thank Wilson V
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Wilson V, Thank you for memorializing your experience with Jahvanna and The Wilshire Grand Hotel. We truly appreciate your business and thank you for your loyalty. Sincerely, Ed Reagoso General Manager

Reviewed 20 January 2017

Rooms were spacious, comfortable and quiet. There are Edison quotes on the ceiling giving you something to ponder while you wait for the elevators. All the staff are courteous and the breakfast selection had a nice choice from healthy to a happy splurge. My room had a microwave and a refrigerator which was handy. The Italian restaurant could be accessed...

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2Thank laurapY9154NF
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear laurapY9154NF, Thank you so very much for posting such a kind and detailed review. We truly appreciate it and personally I'm delighted you noticed some of our "ode to Edison" throughout the building. Much appreciated, Ed Reagoso, general manager

Reviewed 19 January 2017

We were doing renovations on our home that required us to be out for a few nights, so in looking at local hotels the Wilshire Grand had the best rate. The hotel was super clean, staff super friendly and the complimentary breakfast was delicious!! So much so that every time we drive by the hotel my kids ask when we...

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Helpful?
2Thank Kate F
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Kate F, We are so happy to have been your family's home away from home. We truly appreciate the review you've posted and we thank you so very much. Sincerely, Ed Reagoso, general manager

London, United Kingdom
Reviewed 11 January 2017 via mobile

This has to be one of the best hotels visited ever in the US. Clean, big beautiful hotel. Staff were helpful The only downside I would say is when I tried to use my phone in my room to call locally in west orange and also London it wasn't dialling, I must have called reception about 5 times during my...

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2Thank jk2015240
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear jk2015240, Thank you so very much for your review on TripAdvisor. I'm sorry about the phone issue. Truth be told most guests don't even use the guestroom telephones these days. I will see that this policy is scrutinized and changed if needed. I will also be sure the team is better educated on our system. Thank you again! Sincerely,...

Fredericksburg, Virginia
Reviewed 3 January 2017 via mobile

Very nice upscale hotel. Room was very clean, but could use an update...same with the bath. However, the complimentary amenities more than compensated. You can just stroll down to the lobby and have a latte, popcorn or cookies whenever you want...very convenient. The staff were very friendly at check in and we helped ourselves to a few complimentary beers...hit the...

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2Thank al p
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear al p, Thank you kindly for posting your review. We very much appreciate the time you've taken to make us aware of your satisfaction. We rely greatly on social media for advertising and marketing. Your review helps us achieve our goals and confirms that we are doing the right thing by our guests. Incidentally, we are updating all of...

Reviewed 3 January 2017

I stayed at the Wilshire Grand recently and had a wonderful experience! Brianna, who works at the hotel recommended many great restaurants in the area. The hotel was very accommodating. I would definitely stay here again!

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1Thank Alys V
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Alys V, Thank you for memorializing your great stay with us and mentioning Brianna. She continues to be one of our finest receptionists and I appreciate you noticing! Sincerely, Ed Reagoso, Gen Mgr

Reviewed 1 January 2017

I am completely shocked with the poor service of this hotel. I realize they had a lot of weddings/parties going on but from the time we checked in from the time we left was nothing but horrible service. We tried to check in an hour early - don't try this. They said come back at 3 when "you are supposed...

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1Thank E D
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear E D, Thank you for posting your review. I am however disappointed that you were not happy. Early check ins on weekends can be a struggle, we do our best and I suggest to everyone that they call the day before to have it noted in their reservation though there are never any guarantees. Please feel free to call...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 

Additional Information about The Wilshire Grand Hotel

Address: 350 Pleasant Valley Way, West Orange, NJ 07052-2918
Region: United States > New Jersey > West Orange
Price Range: $188 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
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Questions & Answers

Here's what travellers have asked, with answers from The Wilshire Grand Hotel staff and other travellers.
2 questions
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Questions? Get answers from The Wilshire Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel.”
StarVoyage, 15 Apr 2017 | Read review
“Ask for an updated room!”
DianeMin4, 9 Apr 2017 | Read review
“Rooms facing the back of the hotel will be shielded from any road noise.”
jerseyrick, 8 Apr 2017 | Read review
“First floor is the pet floor”
LadyDiVineland, 30 Mar 2017 | Read review
“The hotel is pet friendly and has a fenced in ground floor courtyard for their business”
W5694WLbrianb, 15 Mar 2017 | Read review
5 of 5